Lean business practices have been around ever since Toyota devised the “Toyota Production System” to transform its manufacturing processes. The idea was further refined in the book Lean Thinking, and distilled down to five core ideas:
- Value—specify the value desired by the customer
- Value Stream—identify the value stream for each product providing that value and challenge all of the wasted steps (generally nine out of 10) currently necessary to provide it
- Flow—make the product flow continuously through the remaining value-added steps
- Pull—introduce pull between all steps where continuous flow is possible
- Perfection—manage toward perfection so that the number of steps and the amount of time and information needed to serve the customer continually falls
In our new article, contributing editor Jane Weber Brubaker shares how Lean practices have transformed clinical processes and then zeroes in on how the principles apply to digital healthcare marketing. You’ll find some inspiring examples here that are sure to spark ideas of how you can use Lean thinking in your department.
Read it now: Lean Healthcare: Valuing What Patients Value
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