Lack of access to reliable non-emergency medical transportation (NEMT) is more than an annoyance for patients who need care. It can prevent them from getting proper treatment and result in poor outcomes.
The current system is rife with inefficiencies that negatively impact providers and patients. “If you have an unreliable healthcare transportation system, that disrupts the entire clinic day,” says Ed Woomer, LCSW, patient and family services administrator at Nemours Alfred I. duPont Hospital for Children in Delaware. “And it’s a major patient dissatisfier.”
In late 2016, Nemours adopted Circulation, a new Uber-integrated transportation management platform that is helping health systems fill in the gaps.
In our new story, we look at how this innovative solution, working within healthcare’s existing framework, has transformed a pain point into a positive at Nemours.
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