Last year, we spoke with Michael Sengbusch, then Chief Technology Officer at Brightwhistle, about Facebook advertising trends like custom audiences and lookalike audiences. We asked Sengbusch, now General Manager, Digital Marketing Cloud at InfluenceHealth, to give us an update on paid advertising on Facebook for hospitals and health systems. He continues to be very bullish […]
Subtopics: Paid Search, Display, Interactive, Remarketing, Integrated Marketing
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// By Jane Weber Brubaker // If you have money to burn on digital advertising, then pay no attention to this article. But if you’re like most health systems, you’re scrambling to prove that the ad dollars you’ve been allotted are netting great results that warrant bigger budgets. So what happens if a big chunk […]
Ask the Expert, with Avinash Kaushik // By Jane Weber Brubaker // Is it wrong to post ER wait times prominently on your homepage? It’s a fine strategy if you’re content to solve for a tiny fraction of your site visitors, say 2 percent. Avinash Kaushik, Digital Marketing Evangelist at Google, suggests instead: Why not […]
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Do you know what patients are saying about your healthcare organization online? If not, it’s time to find out. Neglect your online reputation and you will lose new admissions.
Online reviews have reshaped how healthcare providers are found, so it’s critical to understand how positive reviews attract potential patients, how negative ones drive them away, and what you can do to turn satisfied patients into online advocates.
This guide will give you the fundamentals of Online Reputation Management, to help you:
- Earn more positive reviews
- Raise your search ranking
- Improve patient experience
Research Findings to Guide Your eHealth Strategies in 2017
A webinar for healthcare marketers and digital strategists
Sponsored by eHealthcare Strategy & Trends and Geonetric
- Ben Dillon, Chief Strategy Officer, Geonetric
Digital budgets are increasing at hospitals and health systems across the country. Physician ratings and reviews are being added to provider directories at a rapid pace. Healthcare organizations cite a lack of time and budget as barriers to digital progress, but their digital agency partners tell a different story…
In a new webinar, Ben Dillon, Chief Strategy Officer at Geonetric, will share results from a just completed industry survey of digital strategy leaders at more than 200 healthcare organizations and agencies.
Healthcare marketers just like you told us their top digital priorities and biggest challenges for 2017.
View this in-depth webinar now, and you’ll walk away with valuable insights on everything from what your competitors are spending on digital to where you should be focusing your web development energy.
- The new digital and web strategies your competitors are preparing to launch
- How your organization’s online strategies stack up against peers
- Whether your investments in digital marketing are in line with industry averages
- How your team’s size and structure matches up against similar organizations
- Plus much more…
IBM’s cognitive computer Watson became a household name and overnight sensation in 2011 when it beat two of Jeopardy’s top contestants, smoothly handling the show’s lineup of cleverly named categories and obscure facts. Soon after Watson’s victory, IBM began to get inquiries from physicians, particularly oncologists, interested in knowing if cognitive technology could be applied […]
How to Improve Patient Engagement, Revenue, and Profitability—Lessons from Penn Medicine’s Transformation to Data-Driven Digital Marketing
Originally presented September 3, 2015.
- Suzanne Sawyer, Chief Marketing Officer, Penn Medicine
- Rob Grant, Co-Founder and Executive Vice President, Evariant
Members can watch this on-demand webinar now. (Not a member yet? Start your trial membership and watch now.)
Ask the Expert, with Michael Sengbusch // By Jane Weber Brubaker // Last year, we spoke with Michael Sengbusch, then Chief Technology Officer at Brightwhistle, about Facebook advertising trends like custom audiences and lookalike audiences. We asked Sengbusch, now General Manager, Digital Marketing Cloud at InfluenceHealth, to give us an update on paid advertising on […]
// By Jane Weber Brubaker // IBM’s cognitive computer Watson became a household name and overnight sensation in 2011 when it beat two of Jeopardy’s top contestants, smoothly handling the show’s lineup of cleverly named categories and obscure facts: “Dialing for Dialects for $800,” says Watson, choosing a category in the opening round. Host Alex […]
// By Kyra Hagan // One of the most significant transformations in healthcare today revolves around consumers’ growing interest and involvement in their health. The consumerism of healthcare has profound implications for marketers, care delivery teams, and IT professionals. New challenges as well as opportunities are emerging, and deciding when and how to leverage technology […]
// By Jane Weber Brubaker // While many health systems focus on driving volume in high-margin service lines, Gundersen Health System is beginning to think about things differently. “About two years ago we started looking at how to shift our marketing from driving volume to building relationships, and helping consumers engage in their health and […]
Could your health system launch a brand-new digital marketing campaign on four weeks’ notice? When funding for a marketing campaign materialized in the fall of 2015, Lahey Health’s Specializing in You campaign was fast-tracked, with a mandate to be in market by October 1. “The first email I got from our [marketing and communications] team […]
In early April, the Economist Intelligence Unit released results of its latest survey of top marketing executives, The Path to 2020: Marketers Seize the Customer Experience, commissioned by marketing automation company Marketo. The report captures the insights and opinions of global marketing leaders spanning multiple industries. We followed up with Marketo’s Chief Marketing Officer Sanjay […]
// By Jane Weber Brubaker // How many health systems do you know that could launch their first ever digital campaign on four weeks’ notice? When funding for a marketing campaign materialized in the fall of 2015, Lahey Health’s Specializing in You campaign was fast-tracked, with a mandate to be in market by October 1. […]
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Turn your marketing organization into a revenue and profit center by targeting profitable patients, consumers and providers with effective outreach programs.
Evariant has developed capabilities and an approach in its industry-leading CRM platform to plan, measure and attribute Return on Investment in your overall healthcare business and service line(s).
This paper explains how ROI can be incorporated into campaign activities—with or without the Evariant platform.
You’ll get a number of general marketing definitions as well as healthcare specific terms and concepts that will help clarify your organization’s marketing measurement—and help improve your campaigns.
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How to Improve Online Visibility and Ratings to Attract More Patients
An eHealthcare Strategy & Trends webinar for healthcare marketers and digital strategists
Sponsored by Reputation.com
- Pascal Bensoussan, Chief Product Officer, Reputation.com
- Steve Conlee, Marketing Consultant, American Family Care
Nearly every consumer decision starts with an online search—and there is no more important consumer decision than healthcare. In fact, nearly 80 percent of patients begin their search for a healthcare system online.
For better or worse, your reputation is prominently displayed across the digital realm for all to see. Star ratings and reviews play a critical role in how patients evaluate your organization, your practitioners and your standard of care.
It’s time to bring your online reputation in line with the standard of care you really provide. Whether you’re looking to grow a practice or drive new patients and referrals into a major hospital system, a well-managed online reputation is critical to your success.
Adam Dorfman is Senior Vice President of Product and Technology at SIM Partners, a technology provider that optimizes location-specific content and business information to enhance local, mobile, and social search results. “Healthcare systems sometimes have thousands of physicians and hundreds of clinics and hospitals. They are very complicated systems,” says Dorfman. As healthcare organizations acquire […]
Ask the Expert with Adam Dorfman // By Jane Weber Brubaker // Adam Dorfman is Senior Vice President of Product and Technology at SIM Partners, a technology provider that optimizes location-specific content and business information to enhance local, mobile, and social search results. “Healthcare systems sometimes have thousands of physicians and hundreds of clinics and […]
Two years ago, Wheaton Franciscan Healthcare launched its new website, mywheaton.org, built on Geonetric’s VitalSite CMS (content management system). One of the top priorities of the redesign was to make it easier for visitors to find physicians, choose physicians, and request appointments. “Before we redesigned our site I would say we were averaging about 50 […]
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Do your healthcare marketing metrics help you make the most of your digital marketing budget?
As healthcare marketers how do we know what to count? Are we counting things purely because they are countable? Are we on a quest to count metrics that are beyond our control or out of reach?
Are we making choices based on metrics that really have no effect on healthcare decisions? Are we counting metrics that are only relevant in other industries?
In this white paper published by Influence Health, you’ll get an incredibly thorough and practical framework on how to measure your healthcare marketing campaigns.
// By Jane Weber Brubaker // Two years ago, Wheaton Franciscan Healthcare launched its new website, mywheaton.org, built on Geonetric’s VitalSite CMS (content management system). One of the top priorities of the redesign was to make it easier for visitors to find physicians, choose physicians, and request appointments. “Before we redesigned our site, I would […]
Are you using Pinterest as part of your healthcare marketing efforts? If not, is it because the ROI seems questionable? Jen Jenkins, a Content Manager at University of Utah Health Care, and Kelley Whalen, a Senior Marketing Manager of Marketing Development for University of Kentucky Health Care, think the return is well worth it—and they […]
“The best way to change a culture is to be transparent,” says Emily Kagan Trenchard, Associate Vice President of Digital Strategy at Northwell Health (formerly North Shore-LIJ). “When you pull back the curtain, everyone wants to tidy up the room.” Kagan Trenchard and co-presenter Chris Boyer, Senior Vice President of ReviveHealth, shared their perspectives on […]
// By Jen Jenkins and Kelley Whalen // Chances are your system is using Pinterest—but are you getting the most out of it? Why should you care about maintaining yet another social media platform? Is it worth the effort? At University of Utah Health Care, we think it is. Check out some of these statistics […]
“A complete redesign and development of your website can be a daunting process for any size organization, and the challenges posed may be wide-ranging,” says Chris Behan, President and Founder of Socius Marketing in Tampa, FL. “If all goes well, there is much to gain, and organizations can move forward rapidly. But more often than […]