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Turning Waiting into Health Outcomes

Why and How Telehealth Waiting Rooms Offer the Right Context for Patient Engagement

Free Guide from Paragon

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An Electronic Health Record’s Virtual Visit functionality offers the holy-grail for healthcare marketing—personalized content with no risk of exposing PHI.


In this guide, we’ll explore how the significant rise in telehealth visits due to the COVID-19 pandemic presents a unique opportunity to create a virtual “waiting room” experience that can accelerate the shift from managing your health data to managing your healthcare, and ultimately – managing your health. University Hospitals’ Medical Director of Telehealth Dr. Brian Zack and Paragon’s Chief Experience Officer Matt Hummel share their insights on how to deliver a more personalized telehealth waiting room experience.


Download this white paper to learn how a fully-authenticated virtual waiting room can be optimized, including:


  • Statistics around telehealth visits during the COVID-19 pandemic and projections for future usage
  • How to optimize the waiting room experience in the virtual environment to better drive patient engagement and promote positive health behaviors
  • Sample use cases for how population and personal health data can be effectively integrated in a fully-authenticated virtual patient waiting room to create a relevant and contextual patient experience
  • Anticipated and anecdotal challenges, and how to get started


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