Healthcare Marketing in Flux: Proving ROI and Powering Teams

A free white paper, published by Modea

This white paper explores how a modernized digital platform strategy, grounded in the use of digital experience platforms (DXPs), content management systems (CMSs), and emerging AI tools, can help health systems improve both patient-facing and internal experiences.

Key Learning Points or Major Questions Answered

• What are the risks of continuing to rely on legacy CMS platforms in today’s healthcare environment?
• How can modern DXPs support both external patient experiences and internal team operations?
• What is the difference between a CMS and a DXP, and how should healthcare organizations evaluate their options?
• In what ways can AI support marketing efficiency, especially in content creation and patient engagement?
• Why should platform modernization be viewed as a strategic enabler of long-term performance, not just a technical upgrade?

Download Now  »

9 Strategies for healthcare reputation management

A free white paper, published by Birdeye

In this guide, you’ll learn:

• Connect with patients on the most effective channels
• Leverage online reviews to build trust and attract new patients
• Position your practice as a top choice with Google Seller Ratings
• Turn insights into actionable strategies to delight patients

Download Now  »

Websites and Beyond: Transforming Patient Experience

Presented March 27, 2025

Panelists:

• Ben Dillon, CEO, Geonetric
• Roc Johnson, Director, Digital Strategy, UNC Health
• Adrienne Woods, Vice President, Digital Engagement, Hackensack Meridian Health

Moderator:

• Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

We’ll be discussing:

• How user-friendly websites are the cornerstone of patient access, engagement, and information. For patients across the full range of digital experiences.
• The growing role of mobile apps as part of a connected patient experience.
• How online appointment scheduling empowers patients with seamless, self-service options.
• Why personalized patient portals are essential for secure access to medical records, test results, and direct communication with providers.
• Ways telehealth and virtual care expand access through video consultations and remote monitoring.
• AI-driven chatbots and virtual assistants’ place in enhancing engagement and providing instant responses to common patient inquiries.

Watch Now  »

Unveiling the Power of Influencer Marketing in Healthcare

Presented February 26, 2025

Your Presenters:

• Aundrea Leckie, Associate Director, Account Management (West), Open Influence
• Erin Killion, Director of Client Strategy, Healthcare, Goodway Group
• Katie Steeb, Senior Media Manager, Goodway Group

What You’ll Learn:

• Counter misinformation
  With approximately 80% of internet users searching for health information online, influencers can serve as trusted messengers to correct misinformation and provide credible guidance.
• Boost patient engagement
  Nearly 70% of consumers trust influencer recommendations over traditional ads, making it a highly effective strategy for reaching health-conscious audiences.
• Build trust
  90% of respondents 18-24 years of age trust medical information shared by health professionals on their social media networks.
• Navigate compliance
  We’ll discuss best practices for working with influencers while maintaining HIPAA compliance and ethical integrity.

Watch Now  »

Healthcare Marketing in the Privacy Era: Embracing the Consumer Mindset

Presented on January 15, 2025

Your Presenters:

• Stephanie Downing, Manager of Digital Communications, St. Elizabeth Healthcare
• Ray Mina, Vice President, Marketing & Interim Vice President, Product Freshpaint

You’ll learn:

• Why delivering an exceptional online experience is a competitive imperative.
• Why privacy concerns have made consumerization so difficult in healthcare.
• How you can overcome these challenges.
• What it means to be privacy-first.
• How to build a durable, privacy-first foundation.
• How this foundation will help you improve ROI and enhance patient loyalty.

And much more!

Watch Now  »

Summit Health Elevates Patient Experience with Centralized Provider Data Management

Without a solid provider data management foundation and strategy, your best marketing efforts may land with a thud. Here, we share highlights from a recent webinar, showing how Summit Health centralized its provider data into a single source of truth that enables patients and referring physicians to find the right providers.

Provider Data Management: Backbone of Effective Healthcare Marketing

// By Jane Weber Brubaker // Without a solid provider data management foundation and strategy, your best marketing efforts may land with a thud. Here, we share highlights from a recent webinar, showing how Summit Health centralized its provider data into a single source of truth that enables patients and referring physicians to find the right providers.

How to Build Your Healthcare Consumer Experience Roadmap — for 2025 and Beyond

Your Presenters:

• Jennifer Carron Passon, CPXP, MSOM, Patient Experience Officer, BJC HealthCare
• Brian Carlson, VP of Patient Experience, Vanderbilt University Medical Center
• Justin Dearborn, Founder and CEO, Praia Health

Moderated by:

• Jared Johnson, Chief Marketing Officer at Praia Health and eHealthcare Strategy & Trends Editorial Advisory Board Member

You’ll learn:

• How to create or update your organization’s consumer experience strategy based on insights from forward-thinking institutions.
• Effective change management strategies to accelerate and gain buy-in for consumer experience initiatives
• How marketing leaders effectively collaborate with others who have consumer experience responsibilities without derailing other priorities and investments.
• How to evaluate new digital platforms and the possibilities that they open for connecting consumer experiences beyond the clinical encounter.

Watch Now »

Do You Have to Compromise Between Regulatory Adherence and Analytical Power?

Healthcare organizations face a significant challenge. Integration of advanced analytics with stringent HIPAA compliance requirements presents a complex landscape to navigate. As data-driven decision-making becomes the industry standard, demand for robust, HIPAA-compliant analytics solutions grows increasingly vital. Do you have to compromise between regulatory adherence and analytical power?

Unlocking the Power of HIPAA-Compliant Analytics in Healthcare

// By Demetrios Kontizas // Healthcare organizations face a significant challenge. Integration of advanced analytics with stringent HIPAA compliance requirements presents a complex landscape to navigate. As data-driven decision-making becomes the industry standard, demand for robust, HIPAA-compliant analytics solutions grows increasingly vital. Do you have to compromise between regulatory adherence and analytical power?