Digital Advertising

Transforming Patient Acquisition with AI-Powered Conversation Intelligence

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Presented November 18, 2025

Discover how Emory Healthcare and University Hospitals connect the dots between digital touchpoints and phone conversations, creating seamless experiences that drive patient acquisition and retention.

Your Presenters:

  • Allyzon Zahorcak, Director, Performance Marketing, Emory Healthcare
  • Noah Brooks, Manager of Analytics & Strategy, University Hospitals
  • Lyndey Brock, Director of Account Management Health, Healthcare Vertical, Invoca

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

You’ll Learn:

  • How to track call conversions back to the exact ad or keyword that drove them.
  • How you can automate bidding strategies and optimize for high-value patient calls.
  • How to improve your website by understanding which interactions led to calls.
  • How to use digital intent data to route callers to the most qualified agent or care location, improving first-call resolution.

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2025 eHealthcare Leadership Awards Honor Outstanding Healthcare Digital Initiatives 

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Winners of the 2025 eHealthcare Leadership Awards were announced on November 9th at an awards presentation held during the Healthcare Internet Conference. More than 270 organizations were recognized for their outstanding work. Winners of Platinum, Gold, Silver, and Distinction awards represent 18 industry classifications, from hospitals and health systems to pharmaceutical firms.

2025 eHealthcare Leadership Award Winners Announced    

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// By Susan Dubuque // Winners of the 2025 eHealthcare Leadership Awards were announced on November 9th at an awards presentation held during the Healthcare Internet Conference. More than 270 organizations were recognized for their outstanding work. Winners of Platinum, Gold, Silver, and Distinction awards represent 18 industry classifications, from hospitals and health systems to pharmaceutical firms.

2025 Healthcare Marketing Compliance Survey

2025 Healthcare Marketing Compliance Survey

The 2025 Healthcare Marketing Compliance Survey provides marketing leaders a snapshot of the state of tracking and privacy compliance for digital marketing in healthcare.

Complete the survey today, and you’ll receive:

  • Early access to the survey results once they are fully compiled
  • Valuable, exclusive data about the state of healthcare marketing compliance
  • A chance to win a $200 Amazon gift card!

Take Survey

Mount Sinai and University of Maryland Medical Center Lead with High-Impact Integrated Campaigns

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With countless media channels to choose from, shrinking budgets, and growing demands for measurable results, today’s healthcare marketing professionals face increasing challenges in developing and implementing integrated marketing campaigns. Discover how marketing teams at Mount Sinai and the University of Maryland Medical Center built high-impact integrated campaigns — from concept to acclaim.

How AI Enhances Human Marketing Intelligence in Healthcare

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// By Jane Weber Brubaker // AI’s ability to analyze large datasets at scale gives marketers “a world of possibilities” for thinking and planning strategically. In this Ask the Expert Q&A, Amanda Herriman discusses how AI is reshaping digital behavior, and why healthcare organizations need to adapt their content strategies for tools like Google’s AI Overviews.

The Future of Hospital Websites: Navigating AI, Search, UX, and the Shift to Composable Architecture

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Presented September 3, 2025

Your Presenters:

  • Michael Kinkaid, Chief Product and Technology Officer, Reason One
  • Laura Housholder, Digital Marketing Manager, Children’s Nebraska
  • Martha van Berkel, co-founder and CEO, Schema App
  • Tyler Pierce, Director of Digital Engagement, Rochester Regional Health
  • Tara Nooteboom, Director of Consumer Digital Strategy, UCI Health

Moderated by:

  • Therese Lockemy, Founder and Principal Consultant, Inner Path Digital, L.L.C

Join us as our panelists explore how you can:

  • Develop a strategic approach to website transformation that aligns technology choices with organizational goals and patient needs
  • Make smart platform decisions by understanding the real differences between major platforms and when composable solutions make sense
  • Build flexible foundations using composable architecture to future-proof your investment and enable rapid adaptation
  • Implement AI thoughtfully with clear use cases that enhance rather than complicate the patient experience, from intelligent search to automated scheduling to personalized content delivery
  • Improve findability and discoverability through advanced SEO, schema markup, and optimizing for how patients now search using generative AI tools like ChatGPT and Google’s AI overviews
  • Create governance models that balance innovation with security, compliance, and the need for strategic oversight

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Access, Experience, and Market Intelligence Drive Strategic Growth

Matt King

// By Jane Weber Brubaker // In a recent webinar, three marketing leaders took the conversation about customer growth up a notch — from patient acquisition tactics and media spend to what should be the heart of effective strategies. Learn how they view the challenges and opportunities of growth, where to focus efforts, and how to grow smarter.

Conference Preview: HCIC 2025 Heats Up in Las Vegas

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We asked people who have supported HCIC for many years what makes it such a valuable conference that they keep coming back year after year. Here, we share their comments and highlight sessions you won’t want to miss. Join healthcare marketing leaders and innovators, November 9-12 at Caesars Palace, Las Vegas.

Go All In on Digital Marketing Success at HCIC 2025

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// By Jane Weber Brubaker // We asked people who have supported HCIC for many years what makes it such a valuable conference that they keep coming back year after year. Here, we share their comments and highlight sessions you won’t want to miss. Join healthcare marketing leaders and innovators, November 9-12 at Caesars Palace, Las Vegas.

Behind the Best: How Top Health Systems Designed Award-Winning Integrated Campaigns

// By Susan Dubuque // With countless media channels to choose from, shrinking budgets, and growing demands for measurable results, today’s healthcare marketing professionals face increasing challenges in developing and implementing integrated marketing campaigns. Discover how marketing teams at Mount Sinai and the University of Maryland Medical Center built high-impact integrated campaigns — from concept to acclaim.

Behind the Best: How Top Health Systems Designed Award-Winning Integrated Campaigns

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Presented July 16, 2025

Panelists:

  • Stephanie Wierwille, Executive Vice President of Engagement, BPD
  • Jessie L. Pulsipher, Marketing and Communications Manager, University of Maryland Medical Center
  • Wendi Chason, Assistant Vice President of Marketing, Mount Sinai

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

Here is what you can expect:

  • Discover the future of brand and healthcare storytelling — including shifts in audience behavior, AI, and tech.
  • Learn ways to create bold, transformational programs that build health system brands.
  • Gain actionable strategies and fresh ideas to elevate your advertising and connect more effectively with your audiences.
  • Hear behind-the-scenes insights from two eHealthcare Leadership Award winners in the Best Integrated Marketing Campaign category.
  • Learn how a product-specific campaign drove measurable results and stood out in a competitive landscape.
  • See how a brand campaign built trust, recognition, and engagement across multiple platforms.
  • Get inspired by real-world examples that blend creative storytelling with smart strategy.
  • Walk away with practical tips you can apply to your own campaigns — whether you’re launching a new service or reinforcing your brand.

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10 signs your agency is mismanaging your paid search campaigns

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A free white paper, published by Fathom

One of the most common ways we begin supporting hospitals and health systems is by conducting detailed audits of their campaign strategy, structure, and results to uncover opportunities to improve performance and maximize the impact of every dollar in market. And, without fail, we find budget mismanagement.

Our digital advertising specialists have compiled some of the biggest red flags to watch for, the significance of those issues, and the specific actions you can take to remedy them.

We’ve organized these ten warning signs into five categories:

  • Campaign Strategy and Structure: Overly General Campaign Structure
  • Targeting Fundamentals: Spending Budget Outside Target Geography
  • Optimization and Execution: Stagnant Change History Signals Lack of Optimization
  • Tracking and Compliance: Non-Compliant Conversion Tracking
  • Spend-draining Campaign Defaults: Google Search Partners Enabled

Download Now  »

Digital Showcase: Broward Health’s New Brand Campaign Looks Boldly to the Future

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// By Susan Dubuque // Broward Health had much to be proud of as it marked its 85th anniversary in 2023 with a campaign that reflected a proud legacy of caring. But the health system recognized it was time to evolve. Discover how this integrated marketing campaign engaged both internal and external audiences and produced impressive results.

Content that Connects: Strategies for Reaching and Engaging Your Audiences

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Presented January 30, 2025

Panelists:

  • Emilie Ansel, CEO, Private Health News
  • Julie Williams, Regional Marketing Manager, Trinity Health of New England
  • Diana Jones, CEO, Petrastella Communications Marketing Strategy & Planning for Walmart Health & Wellness

What You Will Learn:

  • How to define and prioritize target audiences for your content marketing efforts
  • Effective methods for developing audience personas
  • Balancing personalization with scalability in campaigns
  • The most engaging types of content for specific audience segments
  • When to pivot to ensure your content remains relevant in rapidly changing markets?
  • Tools and platforms for analyzing audience behavior and preferences
  • How to tailor content for different stages of the buyer’s journey
  • Trends shaping the future of targeted content marketing

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St. Elizabeth Healthcare Consumer-First Culture Built on Privacy-First Foundation

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// By Jane Weber Brubaker // Gaining full visibility into customer journeys while protecting privacy empowers health systems to move forward confidently. During a January webinar, Stephanie Downing and Ray Mina shared how St. Elizabeth regained access to critical data by implementing a privacy management platform, and how that enables the organization to embrace a consumer-first culture.

Inside Orlando Health’s Multichannel Strategy to Engage and Inspire Audiences

Kim Marcum

Effectively engaging with patients, physicians, employees, and community members means going beyond traditional communication methods. Orlando Health has embraced this challenge head-on, creating an expansive digital communication strategy that meets people where they are. Discover how this omnichannel strategy drives engagement, builds trust, and delivers measurable impact across all audiences.

Orlando Health Builds Connections and Achieves Results Through a Robust Digital Strategy

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// By Susan Dubuque // Effectively engaging with patients, physicians, employees, and community members means going beyond traditional communication methods. Orlando Health has embraced this challenge head-on, creating an expansive digital communication strategy that meets people where they are. Discover how this omnichannel strategy drives engagement, builds trust, and delivers measurable impact across all audiences.