The Cost of Not Having Healthcare CRM

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Has your health system delayed the decision to move away from an ineffective CRM system? Or hesitated to invest in one at all?

This non-decision can be costing your organization in missed opportunities: Patients left unengaged. Prospective patients unacquired. Market share lost.

Download this new white paper today to arm yourself and your team to make the case for investment in CRM at your health system.

You’ll get insights into:

• Key benefits a modern CRM system offers
• Why CRM systems represent an investment, not an expense
• The opportunity costs of not leveraging CRM
• How CRM systems help with both acquisition and retention
• Why you can no longer afford to rely on manual marketing efforts

Download your copy today

Double Your Search Impact Without Spending One Dollar More

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Most hospital marketers have a sneaking suspicion that some of their digital spend goes to waste. But they struggle to pinpoint the source of the problem.

This whitepaper will give you a framework to investigate the effectiveness of your current spend and develop a path to double your impact without doubling your budget.

We’ll explore dynamics unique to healthcare campaigns, provide clear expectations about what results you should expect, and show you how to find reliable third-party data to validate your improvements.

Download your copy and you’ll come away with these three critical healthcare digital marketing takeaways:

• The fundamental campaign types for healthcare digital advertising
• How to choose the best model for your campaigns and set the right KPIs to take control of your spend
• Best practices based on years of practical experience to get a comprehensive benchmark and diagnose campaign issues

Embrace these ideas and you can leapfrog ahead of your competition while they continue to spend twice as much for digital advertisements.

Download your copy today

Customer Data Platforms: A Foundation for Healthcare Change

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Read this CDP Institute white paper sponsored by Healthgrades.

The technology systems used by today’s healthcare organizations capture enormous amounts of consumer data, but tend to be siloed, disconnected from one another and unable to share information. This prevents the consistent, coordinated experience consumers have come to expect in other parts of their life, resulting in dissatisfaction, unnecessary costs, and less desirable health outcomes. Fortunately, Customer Data Platforms (CDPs) have arrived and can create positive change for both health systems and their patients.

In this white paper, you’ll learn how CDPs represent a tremendous opportunity for healthcare organizations to market to consumers, enhance operational efficiencies, and improve the health outcomes of their patients, with the ability to:

• Ingest unstructured and semi-structured sources, refining them so the data can be used by other systems.
• Unify consumer identities from different sources, providing a more complete picture of an individual and storing it for future reference.
• Support predictive modeling, and enhance the process with automated machine learning.
• Coordinate messaging across channels throughout the customer journey.
• Generate personalized messaging in real time.
• Provide up-to-the-moment information about events across channels.

Download your copy today

Bringing the Amazon Experience to Healthcare

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Free white paper published by Healthgrades

Applying Retail Best Practices to Healthcare Marketing

The age of healthcare consumer experience is here to stay, but understanding what that means and how to translate traditional retail customer experience tactics to healthcare can be confusing. This ebook gives you concrete tips and strategies for bringing that Amazon-like experience to healthcare marketing.

This guide examines how Amazon accomplishes great customer experience management through a mobile first strategy, data-based user experience design, conversion optimization, and personalization then shows you where you can apply these same principles to your own website, provider profiles, and more.

Download your copy today

The Definitive Guide to Healthcare CRM

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Free white paper published by Healthgrades

A Practical Guide for Successful CRM Selecton, Implementation and Value Creation

Download this eBook and get the answers to all your questions and more including:

• What is Healthcare CRM and how can it help my organization?
• Why is CRM so hot right now?
• How does CRM fit in directly with the rest of my martech stack?
• What are the common and advanced features of CRM tools?
• How do I build a business case and convince internal stakeholders to act?
• What does the future of CRM look like?

We’ve also included worksheets that you can use to figure out whether your organization is ready for CRM and how it will help you increase your revenue and attain high priority business goals.

The silos that once bound clinical and behavioral data up to this point — EHRs, lab data, content management systems, and the like — can now largely be eliminated with a variety of integration techniques, most notably using standards-based application programming interfaces (APIs). With APIs, you can feed disparate data sources into a single centralized platform, which, for the purposes of healthcare marketing, means a CRM. There, clinical and behavioral data is meshed with consumer marketing data, crucially enabling organizations to engage with consumers in a more refined, relevant, and personalized way.

Download your copy today

The 9 Essential Questions You Need to Answer Before You Redesign

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White Paper published by MedTouch

Address these steps head on to help you reduce risks to your budget, timeline, and internal political capital and position your team for success.

Over the last fifteen years at MedTouch, we’ve strategized, designed, and built hundreds of websites for healthcare organizations. And over that time, there are some themes we’ve observed with what it takes to get a successful project complete.

Download this brand-new whitepaper to discover 9 essential questions you need to answer to make your website redesign project a success.

Ignore them, and you risk wasting time, money, and internal credibility.

Answer them and you will avoid the most common pitfalls of hospital website redesign efforts.

Our hope is by identifying the need for these questions, you can ensure your team is working to resolve roadblocks before they happen.

Download your copy today

2019 Healthcare Digital Marketing Trends Survey

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Free ebook download, sponsored by Geonetric and eHealthcare Strategy & Trends

We are pleased to share the results of the 2019 Healthcare Digital Marketing Trends Survey.

Download this report to get data to benchmark your organization — and also to discover insights that will help you plan for the future of your digital operations.

This is Geonetric’s ninth survey over 14 years, and the third in partnership with eHealthcare Strategy & Trends. We’re thrilled to have our largest number of participants ever, with 307 responses (267 providers and 40 vendors).

Our goal is to provide actionable insights and strategies you can use to advance your digital efforts. To achieve this, our survey takes a unique approach, highlighting how leaders execute digital marketing differently, comparing viewpoints of providers with those of their agencies, and looking at the intersections of questions for deeper insights.

Changes for 2019

Each year we iterate to ensure the data is useful and to explore new, emerging topics. This year we polled a group of multi-year survey takers and enlisted an advisory board to provide insider viewpoints on how to report data in meaningful ways.

Big Insights Await

This year’s survey produced many interesting — and some unexpected — findings, that you’ll learn when you download the survey results ebook. Among them, you’ll discover:

• How actual staff investment by healthcare organizations differs from what was previously reported/believed
• The most critical differentiators for leading organizations, and what rose to the top of marketers’ rankings for the first time
• How organizations have succeeded and in what ways they still struggle to leverage customer relationship management (CRM) systems
• And much, much more.

Realize Your Vision

We hear over and over again how this research helps justify budget requests, secure resources, and make digital the centerpiece of healthcare marketing. We hope it does the same for you.

Download your copy today

Adopting Consumer-Centric Technology to Become a Market Differentiator and Transformation Leader

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Free White Paper by Healthgrades & Gartner

Want to learn more about how your investments in technology can pay off?

New research from Gartner takes you through the Hype Cycle for Consumer Engagement with Healthcare and Wellness to guide impactful investments in new technology.

Technology is the new front door to healthcare, conveniently connecting consumers with providers. Seamless access to care is now an expectation of modern patients, leaving health systems to figure out the best ways to provide a centralized view into their organization, physicians, and services.

In this new white paper, you’ll learn how to identify technology solutions that help address consumer needs – such as patient self-scheduling – to make the right investments and set the organization up as a market leader.

Discover this important research and more.

Download your copy today

The Evolving Patient Experience: Meeting Your Patients Everywhere They Search

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Is your health system prepared to meet patients everywhere they’re searching for health information?

A year and a half ago, Yext conducted a survey of 1,000 patients who had gone online to find a physician, hospital, or other healthcare provider in the past 12 months to learn how they search for — and make decisions about — providers.

In January 2018, we conducted two new studies: one follow-up to our previous study, and one with a focus on how voice and intelligent systems are changing how patients are finding health information.

Download now and learn how patients:

• Search for individual providers
• Find information outside of health systems’ websites
• Expect online transactions
• Look for a provider’s insurance
• Use multiple devices to find healthcare information

Get your copy of this new report to see the full results of Yext’s Patient Search Behavior Survey and learn what changes you need to make to ensure that patients have all the necessary information during the moments that matter, across all platforms and devices, everywhere they search.

Download your copy today!

The Multiplier Effect of Digital Marketing

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Digital Marketing is changing at breakneck speed, but hospital marketers who combine three emerging technologies will gain outsized results, especially in a highly competitive market.

While retailers have long been able to implement advanced digital marketing techniques, technical and legal restrictions have hampered hospital marketers from gaining the actionable insights that are more readily available in traditional industries.

Marketers know that understanding the patient journey is important. However, activating insights requires synthesizing data across multiple touch points and driving consumers to optimal movement through different pathways.

The Good News? Hospitals Are No Longer Stuck

MedTouch combines three emerging disciplines that, when programmatically coordinated together, radically change the landscape for healthcare marketers:

• Building combinations of data-driven ads at massive scale
• Leveraging hyper-locality to match consumers to your digital geography
• Using predictive attribution to determine appointment behavior

When combined, these techniques become the Multiplier Effect, compounding their value and reinforcing their benefits at a dramatic new scale.

Download your copy today!

Capturing Tomorrow’s Patient Today

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The healthcare landscape continues to evolve but the importance of the patient remains constant.

As new technology emerges, consumer behavior changes. Patients are no exception. To provide your patients with the best care you need to go beyond what your Electronic Health Record or Patient Portal can provide. There is a valuable opportunity to aid them in their health and wellness goals, and therefore develop strong and long lasting relationships. To do so, you must understand them and address their digital patient experience as part of their overall patient experience.

Based on a new survey of patients and caregivers, this report will help you:

• Understand what the digital patient experience is and how it varies based on age.
• Identify areas for improvement in your patient’s digital experience, specifically in the key 18 – 44 audience.
• Address the PHI concerns for your organization and your patients.
• Demonstrate to senior leadership how the digital touchpoints that are part of the patient experience are a way to develop lifelong relationships with them.

Data for this report was collected via an online survey of more than 1,100 patients who accessed healthcare for themselves or someone else within the past 12 months, with most accessing healthcare within the month prior to the survey.

Download your copy today!

4 Models for a Consumer-Centric Hospital Website

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Before redesigning your hospital website in 2018, consider these 4 models.

Hospital websites have traditionally been structured as static brochureware — featuring limited functionality and transactional capabilities. But with healthcare consumerism in full swing, the new standard for hospital website redesign is inspired by best practices from leading B2B and B2C brands that treat their sites as living, breathing experiences.

In this eBook, you’ll learn about four modern and practical models for a more consumer-centric hospital website that also delivers measurable ROI for your C-suite. Explore how you can:

• Create a scalable platform for integrated service line marketing programs
• Weave inbound and content marketing strategies throughout your site
• Deliver a more personalized web experience with the help of your EHR
• Manage important internal cultural shifts as you embark on a redesign

You’ll also get a behind-the-scenes look at one redesign that earned recognition from the eHealthcare Leadership Awards for its Google-inspired search.

Get the eBook »

Definitive Guide to Healthcare CMS

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Download this guide and get the answers to all your questions and more including:

• Does my organization need a new healthcare website and content management system (CMS) solution?
• What deployment model is right for us?
• How do changing consumer behaviors impact our selection?
• What common and advanced features should a contemporary healthcare CMS include?
• What steps should we take to select the right CMS for our needs?
• How do we build a business case and convince internal stakeholders to act?
• How does my organization advance its personalization strategy?
• How do we measure CMS success?
• What does the future of healthcare CMS look like?

We’ve also included tactical tips and a worksheet to walk you through the process of selecting a CMS and implementing a new hospital website (or websites), including creating a shared vision and roadmap for overall organizational success.

Website strategy today means figuring out how to meet consumer expectations and deliver value to drive engagement, loyalty, and more. If your progress against rising healthcare consumer expectations is painfully slow, it might be time to move away from your legacy web content management system to a web solution with the feature sets, architecture, deployment model, and cost structure that can speed up your digital transformation efforts.

Download your copy today »

Choosing a Winning Online Scheduling Tool

Key Considerations for Health System Executives

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Speed and convenience. This is the mantra of today’s tech-savvy consumers, who want instant access to information that can inform their decision-making, as well as a convenient way to follow through with an online appointment or purchase.

In the healthcare industry, more than 60% of patients say they would switch physicians to get an appointment quickly, and, more importantly, 40% of patients would switch physicians for online access to appointments.

Unfortunately, healthcare systems have struggled to keep pace with consumer expectations. System complexity, information silos, a delay in technology adoption, and physician resistance have all stood in the way of giving patients what they really want: the ability to schedule healthcare appointments online.

The healthcare systems that can capitalize on this growing market opportunity will reap critical advantages in patient satisfaction and long-term loyalty.

This brand-new guide will help healthcare system executives understand the choices available and key considerations in implementing an online scheduling tool.

 
Download Now »
 

Creating a Model Online Presence

How health systems can translate their physical access approach into digital catchment strategies

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All health system leaders must define how to build and maintain a footprint that effectively serves their organization’s identified communities and populations.

This is the core of a catchment strategy: determining the mechanisms used to “catch” patients. Health systems have historically split their catchment efforts between two primary categories: physical clinical care sites and marketing strategies that drive awareness of the system and generate traffic to their facilities.

As the modern consumer is turning more to digital solutions to meet their healthcare needs, strategies for driving awareness and traffic require not only a well-established physical footprint, but also a diversified online presence. Creating an optimal digital footprint offers a unique opportunity to increase access, inform resource deployment, and ultimately, drive patient volume and growth.

 
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Choosing the CRM that’s Right for You

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If you’re ready to put your healthcare organization at the forefront of the industry, it’s time to invest in a CRM solution.

As consumers become savvier healthcare shoppers, hospital marketers need technology that can help them target and engage those potential patients. Your health system should invest in a robust CRM platform that allows you to collect data about consumers in your market, store it all in one place, and use it to develop personalized campaigns and strategies.

“Choosing the CRM That’s Right for You” explores what CRM is, the benefits of using a dedicated healthcare CRM solution, and tips for choosing and implementing a new CRM system. Produced by Healthgrades, this buyer’s guide shows you how a CRM platform can help you:

• Understand and engage consumers at the individual level
• Develop data-driven strategies
• Get the most from your people and resources
• Prove the effectiveness of your marketing department

 
Download now »
 

Healthcare Digital Marketing Toolkit

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You don’t have to be a super hero to achieve healthcare digital marketing success, but it helps!

With all the competing channels and goals you juggle, finding measurable return on your marketing investments can be tough. Are you building on a solid foundation? Or do you need a few more tools in your belt to really reach great heights?

The new Digital Marketing Toolkit from Influence Health offers tips, templates, and a winning strategy to help you:

• Evaluate all your current digital marketing assets
• Define your consumer personas and map their unique journeys
• Create a solid strategy
• Set realistic and measurable goals
• Calculate return on investment
• Stay flexible and adaptable
• Convince your executives to support your mission

 
Download now »