Patient Experience

Subtopics: Patient Satisfaction, Patient Engagement

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Location Strategy Is Access Strategy: How Billings Clinic Improved Findability

Mandi Graham

// By Therese Lockemy, MBA // As health systems expand through partnerships, acquisitions, and regional growth, maintaining accurate and useful location information becomes increasingly difficult. Here, we look at how Billings Clinic moved from fragmented location content to a more scalable, patient-centered model, and why that work now matters for access, search visibility, and AI-enabled discovery.

Still Flying Blind? How Privacy can Power Performance for Healthcare Marketing

Holton-Papp Speakers

Wednesday | July 15, 2026 | 2 p.m. Eastern

Discover Exclusive Insights from a Survey of 120 Healthcare Marketing Leaders

Your Presenters:

  • Jessica Holton, CEO and Co-Founder, Ours Privacy
  • Jonathan Papp, Senior Director of Marketing, WelbeHealth

Moderated by:

  • Kyle Hardner, Contributing Writer, Plain English Health Care

You’ll learn:

  • What marketers are saying about the gap between compliance confidence and actual capabilities.
  • How to move toward tracking the full patient journey compliantly, and where most marketers get stuck.
  • How one health company navigated the post-OCR environment and rebuilt its martech stack.
  • Practical next steps for moving from a patchwork of tools to a more unified approach.
  • The future of marketing compliance in the era of AI.

Holton-Papp Speakers

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Building A Durable AI Strategy for Health Systems

Day 4 Closing keynote June

AI in Healthcare Marketing June 2026 Day 4 Closing Keynote

Presented June 18, 2026 at 2:30 p.m. Eastern

Panelists:

  • Margo Schneider, Assistant Vice President, Digital Strategy & Operations, UW Medicine
  • Ryan Younger, Vice President of Marketing, Virtua Health
  • Peter Isaacson, Chief Marketing Officer, Invoca

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

What you’ll learn:

  • How to link AI initiatives to specific growth, access, and experience goals your C suite already cares about.
  • What an AI-enabled consumer experience may look like across websites, search, content, access, and patient communications.
  • How to balance AI-driven efficiency with preserving empathy, brand voice, and trusted clinician expertise in all channels.
  • How to prepare teams, workflows, and success metrics for a future in which AI is simply part of how work gets done.
  • Where healthcare marketing and digital leaders should focus next to create measurable value from AI.

June-day-4-closing-Speakers

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Beyond the Dashboard: Building an AI-Native Attribution Stack for Healthcare

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AI in Healthcare Marketing June 2026 Day 4 Session 1

Presented June 18, 2026 at 1 p.m. Eastern

Panelists:

  • Matt Lee, Co-Founder and Managing Director, Strategy Collective
  • Lina Soliman, Director of Omni-Channel Strategy, The Ohio State University Wexner Medical Center
  • Kelsey Linden, VP, Commercial Excellence, Shore Capital Partners

Moderated by:

  • Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C

What you’ll learn:

  • How to move beyond surface-level dashboards toward more meaningful measurement
  • Where traditional attribution breaks down in healthcare
  • Real-world examples of AI-driven attribution and measurement running in healthcare organizations today
  • How AI can help teams connect data, identify patterns, and improve reporting
  • What marketing leaders need to explain performance to finance and executive teams How to think about owned measurement models, governance, and accountability
  • How to build a more practical path to proving marketing’s impact on growth and patient engagement

ai-in-healthcare-marketing-week-june-2026-day-4-session-1

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AI Hallucinations in Healthcare: The Hidden Risk to Your Brand, Compliance, and Patient Trust

ai-in-healthcare-marketing-week-june-2026-day-3-session2

AI in Healthcare Marketing June 2026 Day 3 Session 2

Presented June 17, 2026 at 2:30 p.m. Eastern

Panelists:

  • Stewart Gandolf, CEO, Healthcare Success
  • Brandon Schakola, Senior Director, Digital Services, Healthcare Success
  • Pansy Lee, Head of Product, inlets.ai
  • John Davey, Vice President Marketing Technology, Mount Sinai Health System

Moderated by:

  • Jared Johnson, Host, Healthcare Rap Podcast, and eHealthcare Strategy & Trends Editorial Advisory Board Member

You’ll learn how to:

  • Understand the causes and implications of AI hallucinations in healthcare, including risks to brand reputation, compliance, and patient trust
  • Identify where and how AI may be misrepresenting your organization using emerging monitoring tools and competitive visibility analysis
  • Apply practical strategies to reduce hallucinations, improve AI-driven search visibility, and strengthen brand safety in an evolving digital landscape

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Real Work, Real Results: An AI Delivery Lab

ai-in-healthcare-marketing-week-june-2026-day-3-session-1

AI in Healthcare Marketing June 2026 Day 3 Session 1

Presented June 17, 2026 at 1 p.m. Eastern

Panelists:

  • Kelly LaBarre, Senior Digital Marketing Manager, Connecticut Children’s
  • Matthew Carlson, Senior Director User Experience Design, The Ohio State University Wexner Medical Center
  • JC Chakravarty, VP of Strategy and Design, Modea

Moderated by:

  • Char Wilson, Principal Consultant, Char Wilson Consulting

You’ll learn how to:

  • How to use rapid prototyping and vibe coding to accelerate healthcare website development
  • How to build and optimize digital content for AEO and GEO performance
  • What Modea’s healthcare digital maturity survey reveals about AI investment levels, consumer perception, and ROI benchmarks
  • What it takes to make a healthcare website truly discoverable across AI-powered search and answer engines
  • and more.

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AI in the Exam Room: Managing Patient Expectations

AI in Healthcare Marketing June 2026 Day 2 Session 2

AI in Healthcare Marketing June 2026 Day 2 Session 2

Presented June 16, 2026 at 2:30 p.m. Eastern

Panelists:

  • Amanda Reimann, Senior Marketing Manager, Clinical Services University of Iowa Health Care
  • Morgan Lees, Director of Client Experience, Unlock Health

Moderated by:

  • Wendy Margolin, Contributing Writer, Plain-English Health Care

Learn how consumers across different segments want healthcare organizations to communicate about the role of AI in diagnosis, decision support, and the patient experience — and what builds confidence, transparency, and comfort as AI becomes a more visible part of care delivery.

June-day-2-session-2-Speakers-2

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When AI Becomes How Work Gets Done

Opening Keynote June 15

AI in Healthcare Marketing June 2026 Day 1 Opening Keynote 

Presented June 15, 2026

Panelists:

  • Cristal Woodley, VP, Marketing and Communications, Renown Health
  • Taylor Pressler, MPH, MS, Sr. Director of Enterprise Analytics, Renown Health
  • Gregg Johnson, CEO, Invoca
  • Julia Sorensen, Vice President, Marketing – Market Research and Consumer Insights, Mass General Brigham

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

What you’ll learn:

  • How leaders are re‑architecting marketing and digital workflows with AI as the default path.
  • Examples of a real AI-driven workflow overhaul, from intake to output to governance that you can adapt for your own teams.
  • New operating roles and how they plug into existing teams and structures.
  • Guardrails that let non‑technical staff build useful agents without creating compliance and security headaches.
  • How to measure “AI as normal work” — from throughput gains on content and campaigns to better access, engagement, and conversion.

ai-in-healthcare-marketing-week-june-2026-day-1-keynote

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AI in Healthcare Marketing Virtual Summit Is Back Next Week!

Opening Keynote Panelists: Cristal Woodley, vice president, marketing and communications, Renown Health; Taylor Pressler, MPH, MS, senior director of enterprise analytics, Renown Health; Gregg Johnson, CEO, Invoca; Julia Sorensen, vice president, marketing – market research and consumer insights, Mass General Brigham

// By Jane Weber Brubaker // It’s not too late to sign up for AI in Healthcare Marketing Week, eHealthcare Strategy & Trends’ new virtual summit. We offer it at no charge to employees of healthcare provider organizations. Don’t miss this opportunity to hone your AI knowledge and learn how you can bring greater value to your organization.

Does Your Health System’s Website Build Patient Trust? Or Break It?

Shaping Patient Trust Box

// By Char Wilson // Digital experience can either drive loyalty or drive patients away. Leaders from Cleveland Clinic, Renown Health, MDRG, and SearchStax weigh in on findings from recent research. Read on to learn from these experts how you can create digital experiences that strengthen your relationship with patients and consumers.

Maximizing MarTech in Healthcare: From Stack Sprawl to Strategic Growth

Maximizing MarTech in Healthcare

A new eHealthcare Strategy & Trends webinar with insights from Atlantic Health, UNC Health and Unlock Health

Presented May 13, 2026

Your Presenters:

  • Orla Seidel, Director, CRM & Digital Marketing at Atlantic Health
  • Susie Magrogan, Performance and Demand Gen Manager at UNC Health
  • Lisa Bevere, Senior Director of Digital Strategy at Unlock Health

Moderated by:

  • Jamie Mermelstein, VP of Digital Experience at Unlock Health

Together, we’ll explore:

  • Where attribution breaks down in healthcare organizations — and why
  • How to connect brand investment to measurable access and utilization
  • What full-funnel governance requires across marketing, IT, analytics, and operations
  • How to move from reporting metrics to guiding decisions
  • What it takes to align strategy, martech, and Epic tools to achieve true full-funnel marketing and analytics

Unlock Health Speakers

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Healthcare Marketing Compliance Trends 2026

OursPrivacy eHealthcare 2026 Marketing Compliance Survey Report box

A free white paper, published by Ours Privacy

What 100+ healthcare marketers reveal about privacy, performance, and growth

You’ll learn:
  • How marketers are balancing HIPAA compliance with campaign performance
  • Why rising costs and limited tracking are impacting ROI
  • Where martech stacks are breaking down and what’s replacing them

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Showcase Your Best Work: The 2026 eHealthcare Leadership Awards Call for Entries is Open

eHealthcare Awards logo-black

The 2026 eHealthcare Leadership Awards Call for Entries is officially open! In its 27th year, the eHealthcare Awards celebrate excellence in healthcare digital marketing, recognizing standout websites, videos, campaigns, and other digital initiatives that drive marketing and business success across the healthcare industry. The deadline for submitting entries is June 26, 2026.

Trust Is Built in a Thousand Small Digital Moments

Andy Lyons

// By Therese Lockemy, MBA // Panelists from Roper St. Francis Healthcare, Emory Healthcare, Reason One, and WG Content explain why better healthcare design is not just about look and feel. It is about reducing friction, building trust, and making access easier for patients.

Bringing It All Together: Integrated Marketing Campaigns That Deliver

Bringing It All Together Webinar Speakers

A new eHealthcare Strategy & Trends member roundtable featuring winners from the 2025 eHealthcare Leadership Awards

Presented April 30, 2026

Panelists:

  • Mindy Adams, chief creative officer, BPD Healthcare
  • Lindsay Mosley, marketing coordinator, South Georgia Health System
  • Jaycelyn Puttick, executive director, strategic partnerships, AdventHealth
  • Ana Vela, executive director of creative and digital strategies, Community First Health Plans

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

You’ll hear how leading organizations:

  • Build campaigns that connect brand and business goals
  • Align teams and channels around a clear strategy
  • Translate insights into creative that resonates
  • Extend campaigns across digital and traditional media and on-the-ground efforts
  • Measure what matters and use results to refine future work

Webinar Speakers

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Submit Your Entries to the 2026 eHealthcare Leadership Awards

ehla-logo-white-676x567

// By Susan Dubuque // The 2026 eHealthcare Leadership Awards Call for Entries is officially open! In its 27th year, the eHealthcare Awards celebrate excellence in healthcare digital marketing, recognizing standout websites, videos, campaigns, and other digital initiatives that drive marketing and business success across the healthcare industry. The deadline for submitting entries is June 26, 2026.

AI in Healthcare Marketing Week

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A virtual summit for healthcare marketers and digital strategists from eHealthcare Strategy & Trends

June 15-18, 2026

Artificial intelligence is transforming every aspect of healthcare, but what does that really mean for marketing?

From predictive modeling to generative content, AI has the potential to reshape how health systems engage consumers, manage campaigns, and allocate resources. But for senior marketing leaders, the path forward isn’t about shiny new objects — it’s about strategy, structure, and scalability.

Join us for a full week of programming for marketing and digital leaders at hospitals, health systems, and other healthcare provider organizations.

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Shaping Patient Trust: 80% of Patients Say Digital Experience Shapes Trust: What Health Systems Need to Know

Group Speakers 5

Presented April 22, 2026

Your Presenters:

  • Amanda Todorovich, Enterprise Executive Director of Digital Marketing | Cleveland Clinic
  • Cristal Woodley, VP of Marketing | Renown Health
  • Kristy Roldan, VP of Growth | MDRG
  • Chris Pace, VP, Healthcare Industry | SearchStax Inc.

Moderated by:

  • Char Wilson, Owner & Principal Consultant, Char Wilson Consulting

You will learn:

  • What new research reveals about the connection between digital experience and patient trust
  • How search, navigation and self-service tools influence decision-making
  • Where hospital websites unintentionally create friction
  • The role of personalization and first-party data in strengthening engagement
  • How to reduce call center strain while improving brand perception

Webinar Speakers

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Reimagining Hospital Websites: Many Doors, One Seamless Experience

jeffstewart

// By Jane Weber Brubaker // Leaders from Hackensack Meridian Health, CHRISTUS Health, and Intermountain Health share their vision for using AI, authentication, and tighter portal integration to reduce friction and make it easier for patients to get care. Read on for a forward-looking vision you can use to reimagine your organization’s digital ecosystem.

The Real AI Opportunity in Healthcare Isn’t Speed — It’s Reinvention

Stephanie Wierwille

AI already helps health systems work faster and more efficiently. But the bigger opportunity, according to leaders from Hackensack Meridian Health, Wellstar, BPD, and Marx Advisory, uses AI to fundamentally reshape how healthcare organizations operate and engage patients. The challenge now is balancing speed, innovation, and trust.

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