Tools and Digital Platforms

Subtopics: Customer Relationship Management (CRM), Marketing Automation, Content Management Systems (CMS), Physician Relationship Management (PRM), etc.

1,840 New Patients in 22 Months: The Power of Personality-Based Provider Matching

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Physician relationships can be challenging for both the patient and provider. MD MatchUp offers a solution by matching patients and providers based on personality assessments. This innovative tool helps health systems attract and retain patients, improving patient satisfaction and financial outcomes. Explore how MD MatchUp can enhance the healthcare experience.

How Many CRMs Do You Need?

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// By Jane Weber Brubaker // CRM lacks a universal definition in healthcare, encompassing everything from patient acquisition to care gap resolution. The fragmented vendor landscape offers solutions ranging from niche tools to comprehensive platforms, challenging organizations to pinpoint their specific needs. Explore how Sharp HealthCare navigated this complexity, crafting a unique two-pronged strategy for optimal results.

Building and Leading Digital Marketing Teams for Long-Term Success

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// By Daniel Fell // Marketing technology is evolving at warp speed, creating new tools and solutions that require greater resources, expertise, and talent. But how do leaders ensure their digital marketing teams evolve, grow, and adapt to keep up with these new technologies and transformations? Discover expert insights on managing digital teams to ensure long-term success.

The Health System Digital Front Door: Enhancing Patient Access, Engagement, and Experience

Panelist Phase2 MEMBER Webinar

A new eHealthcare Strategy & Trends member roundtable, featuring winners from the 2023 eHealthcare Leadership Awards

Wednesday | August 7, 2024 | 2 p.m. Eastern

Your Panelists:

  • Jennifer Segalini, VP of Strategy at Phase2
  • Amanda Jones, Senior Director of Digital Engagement at Geisinger
  • Jennifer Mackendree, System Director of Marketing at Health First
  • Nardeep Singh, Marketing Technology Manager at Renown Health

In this session, you’ll learn:

  • The breadth, scope, and depth of DFD strategies and tools
  • Best practices for implementing a DFD
  • Practical tips for enhancing patient engagement and satisfaction
  • How a DFD can impact marketing outcomes
  • How to prioritize DFD investments for maximum impact
  • And much more!

Register Now »

Cleveland Clinic’s AI Strategy Offers Valuable Lessons for Healthcare Marketers

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Partnering, piloting, and proceeding with cautious optimism are hallmarks of Cleveland Clinic’s methodology for incorporating AI into the marketing communications workflow. Learn how Cleveland Clinic optimizes AI to enhance its marketing efforts and discover 7 tips on how to effectively adopt AI in a large health system.

What It Takes to Be Named Among the Best Integrated Marketing Campaigns: Part 1

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// By Susan Dubuque // Integrated marketing campaigns are a foundational tool in any healthcare marketing department. They deliver cohesive, impactful messages that resonate with diverse audiences, drive patient engagement, and ultimately improve health outcomes. Discover how award-winning healthcare systems plan and execute successful integrated marketing campaigns to build their brands and support development.

Patient and Provider Predictive Matching Drives Positive Results for Midwestern Health System

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// By Jane Weber Brubaker // Physician relationships can be challenging for both the patient and provider. MD MatchUp offers a solution by matching patients and providers based on personality assessments. This innovative tool helps health systems attract and retain patients, improving patient satisfaction and financial outcomes. Explore how MD MatchUp can enhance the healthcare experience.

Cleveland Clinic’s Strategic Approach to Adopting AI

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// By Wendy Margolin // Partnering, piloting, and proceeding with cautious optimism are hallmarks of Cleveland Clinic’s methodology for incorporating AI into the marketing communications workflow. Learn how Cleveland Clinic optimizes AI to enhance its marketing efforts and discover 7 tips on how to effectively adopt AI in a large health system.

Discover Award-Winning Digital Strategies to Improve Patient Experience

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eHealthcare Leadership Awards provides a valuable opportunity to see what leading healthcare systems across the country do so you can adapt and apply these best practices in your organization. Discover how award-winning healthcare organizations demonstrate best practices in digital strategies to improve the patient experience.

Providence’s DexCare Platform Streamlines Access for Patients and Providers

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Who best to solve a complex problem than someone who’s repeatedly felt its sting? That’s what leaders at Providence learned, and now their commercialization of the resulting platform, DexCare, is on track to help other healthcare organizations be discovered and match the right care with the right provider and modality at the right time.

Privacy-First Foundation for High-Performance Healthcare Marketing

Privacy-First Foundation for High-Performance Healthcare Marketing

// By Ray Mina // Privacy regulations make healthcare marketing harder. A healthcare privacy platform adds a layer of protection, giving digital marketers access to the analytics tools they need without putting protected health information at risk. Find out how marketers get in hot water with regulators and how to structure your tech stack for HIPAA compliance.

How to Future-Proof Your Healthcare Website

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Your Presenters:

  • Kevin Smith, Assistant Vice President, Digital Engagement, Baptist Health (KY)
  • Matt Schwabel, Executive Director, Marketing Technology & Operations, UNC Health
  • Michael Kinkaid, Chief Technology Officer, Reason One
  • Stephen Barry, Product Owner, Lee Health

You’ll learn:

  • How to evaluate your current state and define the desired future state
  • Considerations for selecting the right technology
  • Best practices for gaining buy-in from stakeholders
  • How to develop a plan and timeline
  • Why a web steering committee is essential
  • How to measure success
  • And much much more!

Watch Now »

Mobile Apps for Healthcare Providers: Your Patients Need More Than Just a Portal.

ft image square Your Patients Need More Than Just A Portal.

An investment in mobile is essential to compete in today’s healthcare marketplace. But should you build or buy?

Meeting customers where they are — on devices they use, in ways that are familiar and seamless — continues to separate leaders from laggards in the healthcare provider space.

Mobile-first strategies, particularly mobile apps, have become a critical part of these efforts.

The mobile app conversation is not a simple one, even if the choices themselves are relatively straightforward: build your own proprietary mobile app or use an existing EHR-provided app, such as Epic’s MyChart.

Download this new white paper today to get insights on how to lead your organization to the right decision.

Download Now »

8 Steps to Develop and Launch a Successful Healthcare Podcast

Rachel Baker

More than a third of the U.S. population regularly consumed podcasts in 2022. Should you/your organization start a podcast? “When I decided to start a podcast in 2022, I was looking for new ways to promote our physicians’ research,” writes Rachel Baker in a new article. “I also knew from a recent pulse survey that Read More

Healthcare Digital Marketing Trends Survey 2024

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Download our eBook to see how your efforts compare with other healthcare providers, and what tactics you should consider prioritizing to help your organization reach its marketing goals. Who knows — with this valuable information, you may end up as one of our marketing Leaders in a future edition of the survey!

Download Now »

Built from Inside Providence, DexCare Creates and Markets Platform to Improve Access

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// By Cheryl L. Serra // Providence developed DexCare, a digital platform that matches consumer needs to appropriate care. This innovation helps healthcare organizations optimize resources, improving efficiency and reducing costs. DexCare’s commercialization is set to aid other organizations in addressing the critical challenge of healthcare supply and demand.

How to Start a Podcast

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// By Rachel Baker // More than a third of the U.S. population regularly consumed podcasts in 2022. Should you or your organization start a podcast? Learn how to start your own by discovering the how-to’s, tools, and resources you need to launch, maintain, and continuously improve your podcast.

Vital Signs: The State of Healthcare Digital Marketing, 2024

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This free webinar will give marketers the insights you need to stay on top of how the healthcare marketing industry is changing.

Your Presenter

  • Ben Dillon, Chief Executive Officer, Geonetric

You’ll Learn:

  • Where budgets and staffing are being adjusted after healthcare’s post-pandemic financial crisis
  • What digital investments health systems are prioritizing in the coming year
  • How health systems are adapting to the recent HIPAA guidance on marketing tracking technology
  • The variety of ways healthcare marketers are using generative AI tools and the barriers that exist
  • And much more!

Watch Now »

The Remix — The Evolution of the Digital Front Door

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This new free guide will help you answer:

  • What is the history of the Digital Front Door and what factors have influenced its status today?
  • With so much industry and technology disruption, where will the Digital Front Door go next?
  • What are the main areas of investment to consider in evolving your Digital Front Door? And how do you measure up?
  • What expertise do you need to cultivate a smart and effective Digital Front Door?
  • And much more!

Download Now »

Reimagining CRM for Health Systems with an Enterprise-Wide Approach

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Watch our webinar and hear from a top industry expert who will share how CRM has evolved and discuss best practices that can help your organization take full advantage of state-of-the-art CRM capabilities.

You’ll learn:

  • What the current state of CRM is in healthcare, and why it often falls short.
  • How to structure CRM for enterprise-wide success.
  • Best practices for implementation, governance, and strategy.
  • How to set priorities that align with the strategic plan when launching campaigns.
  • How a CRM can scale communications using real-time data and rules-based automated campaigns.
  • What to consider when choosing a CRM solution.
    And much much more!

Watch Now »

Newly Updated HHS Guidance: What Healthcare Marketers Need to Know

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The U.S. Department of Health & Human Services (HHS) has just offered its first update to its 2022 guidance on online tracking technologies and HIPAA compliance. The guidance gives some reassurance and some red flags for healthcare marketers when it comes to tracking technologies, sharing consumer data, and maintaining HIPAA compliance. Its original guidance in Read More

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