Design & Digital Experience
Subtopics: Consumer Experience, Usability, User Experience

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Hospital Websites Carry More Weight. Is Your Digital Foundation Ready?

Meghan Eddy Crombie

// By Therese Lockemy, MBA // Hospital websites are no longer just a place to publish service line content, provider profiles, and location pages. They now sit at the center of a much bigger job. Read on for practical advice on building a hospital website that can keep up with what comes next.

AI in the Exam Room: Managing Patient Expectations

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AI in Healthcare Marketing June 2026 Day 2 Session 2

Tuesday | June 16, 2026 | 2:30 p.m. Eastern

Panelists:

  • Amanda Reimann, Senior Marketing Manager, Clinical Services University of Iowa Health Care
  • Morgan Lees, Director of Client Experience, Unlock Health

Moderated by:

  • Wendy Margolin, Contributing Writer, Plain-English Health Care

Learn how consumers across different segments want healthcare organizations to communicate about the role of AI in diagnosis, decision support, and the patient experience — and what builds confidence, transparency, and comfort as AI becomes a more visible part of care delivery.

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Stop chasing AI “shoulds”: a focus-first approach for health system marketers

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AI in Healthcare Marketing June 2026 Day 2 Session 1

Tuesday | June 16, 2026 | 1 p.m. Eastern

Panelists:

  • Luke Farkas, VP of Innovation & AI, Unlock Health
  • Daniel Fell, Health Systems Practice Lead, Unlock Health and eHealthcare Strategy & Trends Editorial Advisory Board Member
  • Joe McMahon, Vice President, Northwell Health’s Enterprise Change Management team
  • Anne Martino, Chief Marketing and Communications Officer, Children’s Wisconsin

Moderated by:

  • Wendy Margolin, Contributing Writer, Plain-English Health Care

After this session, participants will be able to:

  • Explain why AI progress is primarily a change-management challenge in hospital marketing and identify the common failure mode of “everything, all at once” prioritization.
  • Diagnose their organization’s default AI orientation (what it tends to prioritize and protect) and understand why two health systems can make opposite AI decisions and both be right.
  • Assess their team’s AI fluency and translate it into a focused 90-day plan, including what to do now, what to postpone, and what guardrails are required for adoption.

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AI in Healthcare Marketing Virtual Summit Is Back Next Week!

Opening Keynote Panelists: Cristal Woodley, vice president, marketing and communications, Renown Health; Taylor Pressler, MPH, MS, senior director of enterprise analytics, Renown Health; Gregg Johnson, CEO, Invoca; Julia Sorensen, vice president, marketing – market research and consumer insights, Mass General Brigham

// By Jane Weber Brubaker // It’s not too late to sign up for AI in Healthcare Marketing Week, eHealthcare Strategy & Trends’ new virtual summit. We offer it at no charge to employees of healthcare provider organizations. Don’t miss this opportunity to hone your AI knowledge and learn how you can bring greater value to your organization.

Does Your Health System’s Website Build Patient Trust? Or Break It?

Shaping Patient Trust Box

// By Char Wilson // Digital experience can either drive loyalty or drive patients away. Leaders from Cleveland Clinic, Renown Health, MDRG, and SearchStax weigh in on findings from recent research. Read on to learn from these experts how you can create digital experiences that strengthen your relationship with patients and consumers.

Still Flying Blind? How Privacy can Power Performance for Healthcare Marketing

Jessica Holton

Tuesday | June 30, 2026 | 2 p.m. Eastern

Discover Exclusive Insights from a Survey of 120 Healthcare Marketing Leaders

Your Presenter:

  • Jessica Holton, CEO and Co-Founder, Ours Privacy

Moderated by:

  • Kyle Hardner, Contributing Writer, Plain English Health Care

You’ll learn:

  • What marketers are saying about the gap between compliance confidence and actual capabilities.
  • How to move toward tracking the full patient journey compliantly, and where most marketers get stuck.
  • How one health system navigated the post-OCR environment and rebuilt its martech stack.
  • Practical next steps for moving from a patchwork of tools to a more unified approach.
  • The future of marketing compliance in the era of AI.

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Real Work, Real Results: An AI Delivery Lab

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AI in Healthcare Marketing June 2026 Day 3 Session 1

Wednesday | June 17, 2026 | 1 p.m. Eastern

Panelists:

  • Kelly LaBarre, Senior Digital Marketing Manager, Connecticut Children’s
  • Matthew Carlson, Senior Director User Experience Design, The Ohio State University Wexner Medical Center
  • JC Chakravarty, VP of Strategy and Design, Modea

Moderated by:

  • Char Wilson, Principal Consultant, Char Wilson Consulting

You’ll learn how to:

  • How to use rapid prototyping and vibe coding to accelerate healthcare website development
  • How to build and optimize digital content for AEO and GEO performance
  • What Modea’s healthcare digital maturity survey reveals about AI investment levels, consumer perception, and ROI benchmarks
  • What it takes to make a healthcare website truly discoverable across AI-powered search and answer engines
  • and more.

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Showcase Your Best Work: The 2026 eHealthcare Leadership Awards Call for Entries is Open

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The 2026 eHealthcare Leadership Awards Call for Entries is officially open! In its 27th year, the eHealthcare Awards celebrate excellence in healthcare digital marketing, recognizing standout websites, videos, campaigns, and other digital initiatives that drive marketing and business success across the healthcare industry. The deadline for submitting entries is June 26, 2026.

Trust Is Built in a Thousand Small Digital Moments

Andy Lyons

// By Therese Lockemy, MBA // Panelists from Roper St. Francis Healthcare, Emory Healthcare, Reason One, and WG Content explain why better healthcare design is not just about look and feel. It is about reducing friction, building trust, and making access easier for patients.

Submit Your Entries to the 2026 eHealthcare Leadership Awards

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// By Susan Dubuque // The 2026 eHealthcare Leadership Awards Call for Entries is officially open! In its 27th year, the eHealthcare Awards celebrate excellence in healthcare digital marketing, recognizing standout websites, videos, campaigns, and other digital initiatives that drive marketing and business success across the healthcare industry. The deadline for submitting entries is June 26, 2026.

AI Hallucinations in Healthcare: The Hidden Risk to Your Brand, Compliance, and Patient Trust

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AI in Healthcare Marketing June 2026 Day 3 Session 2

Wednesday | June 17, 2026 | 2:30 p.m. Eastern

Panelists:

  • Stewart Gandolf, CEO,Healthcare Success
  • Brandon Schakola, Senior Director, Digital Services, Healthcare Success
  • Pansy Lee, Head of Product, inlets.ai
  • John Davey, Vice President Marketing Technology, Mount Sinai Health System

Moderated by:

  • Jared Johnson, Host, Healthcare Rap Podcast, and eHealthcare Strategy & Trends Editorial Advisory Board Member

You’ll learn how to:

  • Understand the causes and implications of AI hallucinations in healthcare, including risks to brand reputation, compliance, and patient trust
  • Identify where and how AI may be misrepresenting your organization using emerging monitoring tools and competitive visibility analysis
  • Apply practical strategies to reduce hallucinations, improve AI-driven search visibility, and strengthen brand safety in an evolving digital landscape

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When AI Becomes How Work Gets Done

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AI in Healthcare Marketing June 2026 Day 1 Opening Keynote 

Monday | June 15, 2026 | 2 p.m. Eastern

Panelists:

  • Cristal Woodley, VP, Marketing and Communications, Renown Health
  • Taylor Pressler, MPH, MS, Sr. Director of Enterprise Analytics, Renown Health
  • Gregg Johnson, CEO, Invoca
  • Julia Sorensen, Vice President, Marketing – Market Research and Consumer Insights, Mass General Brigham

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

What you’ll learn:

  • How leaders are re‑architecting marketing and digital workflows with AI as the default path.
  • Examples of a real AI-driven workflow overhaul, from intake to output to governance that you can adapt for your own teams.
  • New operating roles and how they plug into existing teams and structures.
  • Guardrails that let non‑technical staff build useful agents without creating compliance and security headaches.
  • How to measure “AI as normal work” — from throughput gains on content and campaigns to better access, engagement, and conversion.

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AI in Healthcare Marketing Week

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A virtual summit for healthcare marketers and digital strategists from eHealthcare Strategy & Trends

June 15-18, 2026

Artificial intelligence is transforming every aspect of healthcare, but what does that really mean for marketing?

From predictive modeling to generative content, AI has the potential to reshape how health systems engage consumers, manage campaigns, and allocate resources. But for senior marketing leaders, the path forward isn’t about shiny new objects — it’s about strategy, structure, and scalability.

Join us for a full week of programming for marketing and digital leaders at hospitals, health systems, and other healthcare provider organizations.

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Shaping Patient Trust: 80% of Patients Say Digital Experience Shapes Trust: What Health Systems Need to Know

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Presented April 22, 2026

Your Presenters:

  • Amanda Todorovich, Enterprise Executive Director of Digital Marketing | Cleveland Clinic
  • Cristal Woodley, VP of Marketing | Renown Health
  • Kristy Roldan, VP of Growth | MDRG
  • Chris Pace, VP, Healthcare Industry | SearchStax Inc.

Moderated by:

  • Char Wilson, Owner & Principal Consultant, Char Wilson Consulting

You will learn:

  • What new research reveals about the connection between digital experience and patient trust
  • How search, navigation and self-service tools influence decision-making
  • Where hospital websites unintentionally create friction
  • The role of personalization and first-party data in strengthening engagement
  • How to reduce call center strain while improving brand perception

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Reimagining Hospital Websites: Many Doors, One Seamless Experience

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// By Jane Weber Brubaker // Leaders from Hackensack Meridian Health, CHRISTUS Health, and Intermountain Health share their vision for using AI, authentication, and tighter portal integration to reduce friction and make it easier for patients to get care. Read on for a forward-looking vision you can use to reimagine your organization’s digital ecosystem.

Websites with a Purpose, Part 1: Designing Digital Experiences That Drive Action

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// By Susan Dubuque // For years, hospital websites have tried to be everything at once. Along the way, they’ve grown more complex, crowded, and often difficult for patients to use. Learn how leading organizations build websites with intention and turn digital experiences into measurable drivers of engagement, access, and care.

The Real AI Opportunity in Healthcare Isn’t Speed — It’s Reinvention

Stephanie Wierwille

AI already helps health systems work faster and more efficiently. But the bigger opportunity, according to leaders from Hackensack Meridian Health, Wellstar, BPD, and Marx Advisory, uses AI to fundamentally reshape how healthcare organizations operate and engage patients. The challenge now is balancing speed, innovation, and trust.

AI Is Changing Search—But It’s Making Hospital Websites More Critical, Not Less

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AI search and changing consumer behaviors may be reducing website traffic, but healthcare leaders say hospital websites are becoming more important, not less. Here, digital leaders from UCI Health, HonorHealth, and Symetris share how websites are evolving into high-intent, action-driving hubs powered by structured data, smarter workflows, and measurable ROI.

AI in Healthcare: Moving from Productivity to Transformation

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// By Jane Weber Brubaker // AI already helps health systems work faster and more efficiently. But the bigger opportunity, according to leaders from Hackensack Meridian Health, Wellstar, BPD, and Marx Advisory, uses AI to fundamentally reshape how healthcare organizations operate and engage patients. The challenge now is balancing speed, innovation, and trust.

Platinum Playbook: An Inside Look at Award-Winning Hospital Websites

Platinum Playbook: An Inside Look at Award-Winning Hospital Websites

Hospital Websites Day 5 Closing Keynote 

Presented March 13, 2026 at 2:30 p.m. Eastern

Panelists:

  • Carolina Anthony, Executive Director, Digital Marketing, AdventHealth
  • William “Skip” Hidlay, Vice President and Chief Communications and Marketing Officer, The Ohio State University Wexner Medical Center

Moderator:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

The panelists will share:

  • What set their award–winning websites apart from competitors
  • The design, UX, and content decisions that made the biggest impact
  • How AI is influencing search, content strategy, and user journeys today
  • Lessons learned — including what they would do differently if starting now
  • How their websites continue to evolve in a fast-changing digital environment

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