How to Reveal Where Demand Gets Lost: Build Campaigns Backward from Care

// By Christine Blanchette and Lisa Bevere // Healthcare marketers often capture demand at the moment something in a person’s life creates a need for care. Learn how reverse engineering the patient journey can shed light on where patients and prospective patients drop out, and what you can do to increase their chances of successfully finding care.

The Next Three Years of Marketing Measurement: What Hospital Teams Must Do Now

The Next Three Years of Marketing Measurement

ROI & Performance Marketing Week Day 5 Closing Keynote

Presented Sept, 18, 2026

Panelist:

  • Ed Rafalski, Chief Strategy Officer, Denver Health
  • Brian Gresh, VP, Chief Marketing & Communications Officer, Community Health Network
  • Andy Haynes, VP, Demand Marketing, Ascension

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

You’ll learn:

  • How senior executives view marketing’s role in driving growth in key performance indicators such as volume, access, margin, and brand trust.
  • How to design a measurement approach that connects brand and performance, prioritizes outcomes, and resonates with finance and the CEO.
  • How to navigate resourcing and capacity discussions with the C suite and protect your team from “do more with less” fatigue.
  • How to report results in a way that builds confidence with system executives.
  • What capabilities high performing health systems are investing in now to support accountable, outcome driven strategies over the next 1-3 years.

Rafalski-Gresh-Haynes

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Proving Marketing ROI Without Compromising Patient Privacy

Proving Marketing ROI

ROI & Performance Marketing Week Day 5 Session 1

Presented Sept, 18, 2026

Panelists:

  • Amanda Todorovich, FACHE, Executive Director of Digital Marketing, Cleveland Clinic
  • Jessica Holton, Co-Founder, Ours Privacy

Moderated by:

  • Kyle Hardner, Contributing Writer, Plain-English Health Care

You’ll learn:

  • How to measure marketing’s impact on patient acquisition and revenue without exposing PHI.
  • What a privacy-first data infrastructure looks like and how it can restore visibility into the patient journey.
  • Practical steps for aligning marketing, legal, and compliance around measurement

Todorovich-Holton

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From Data Silos to Marketing ROI: What Healthcare Marketers Can Measure Today

webinar-from-data-silos-to-marketing-roi

ROI & Performance Marketing Week Day 4

Presented Sept, 17, 2026

Panelists:

  • Bill Balderaz, CEO and founder, Futurety
  • Shondria N. Covington, MBA, MS, AVP, Marketing and Digital Experience, Morehouse School of Medicine
  • Dan Lavelle, VP of System Marketing, Geisinger
  • Valerie Monet, Strategic Marketing Executive, Sutter Health

Moderated by:

  • Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C

Join us as our panelists explore how you can:

  • Connect campaigns and digital interactions more clearly to leads, appointments, patient acquisition, and business performance.
  • Determine what you can confidently measure today and where important gaps remain.
  • Identify when existing data is enough to take action and where stronger integrations or additional data can add value.
  • Revisit assumptions about privacy, EHR access, and technology requirements that may be holding measurement efforts back.
  • Make practical progress without waiting for a complete CRM, data infrastructure, or technology stack.
  • Understand how emerging discovery channels are changing traditional attribution models.
  • Explore how AEO, GEO, and AI are creating both new measurement opportunities and new gaps.
  • Use AI-assisted reporting and analysis to surface insights faster and support better marketing decisions.

Balderaz-Covington-Lavelle-Monet

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Prove It: Connecting Marketing Performance to Business Results

Connecting Marketing Performance to Business Results

ROI & Performance Marketing Week Day 3

Presented Sept, 16, 2026

Panelists

  • Jamie Mermelstein, Vice President, Digital Experience, Unlock Health
  • Matt Eaves, Vice President, Digital Marketing, University Hospitals

Moderated by:

  • Susan Dubuque, Contributing Editor, Strategic Health Care Marketing and Co-Chair, 2026 eHealthcare Leadership Awards

In this session, you’ll learn how to:

  • Connect marketing activity to appointments, patients, and revenue.
  • Build an attribution model that reflects how patients actually find and schedule care.
  • Use existing data and technology to strengthen ROI measurement.
  • Build the cross-functional partnerships needed to prove marketing’s impact.
  • Translate marketing performance into results that matter to the C-suite.

Mermelstein-Eaves

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The AI Search Reality Check: What Healthcare Leaders Need to Know, Measure, and Do Next

The AI Search Reality Check

ROI & Performance Marketing Week Day 2

Presented Sept, 15, 2026

Panelists:

  • Tim Shonsey, Vice President of Enterprise Marketing, Intermountain Health
  • Josh Squires, Director of AI Search, Amsive Health
  • Craig Blake, Healthcare Growth Executive and Industry Speaker, Amsive Health

Moderated by:

  • Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C

You’ll learn:

  • Understand how AI search is changing the way patients discover and evaluate healthcare.
  • Determine where your organization appears, and does not appear, in AI-generated answers.
  • Establish an AI visibility baseline and identify meaningful measures of progress.
  • Understand where traditional search, website, and attribution metrics still provide value and where gaps are emerging.
  • Connect AI visibility and patient intent to acquisition, growth, and broader business performance.
  • Prioritize investment while measurement models and attribution continue to evolve.
  • Build alignment and accountability across marketing, content, technology, analytics, and other key stakeholders.
  • Reassess and update your marketing priorities as AI search continues to develop.

Shonsey-Blake-Squires

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From Cost Center to Growth Engine: How CFOs and CMOs Agree on Marketing ROI

From Cost Center to Growth Engine

ROI & Performance Marketing Week Day 1 Opening Keynote

Presented September 14, 2026

Panelists:

  • Opeyemi Oluwole, SVP, Chief Marketing Officer, Hackensack Meridian Health
  • Jeremy Rogers, Vice President of Marketing and Digital Transformation, Beacon Health System
  • Ray Mina, CEO, Freshpaint

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

You’ll learn:

  • How marketing and finance teams are learning to speak the same language and align around the metrics that matter most.
  • How to establish verifiable marketing ROI.
  • How leading healthcare organizations move beyond channel metrics toward enterprise-wide accountability.
  • How privacy-first data strategies enable better measurement and stronger executive decision-making.
  • Where healthcare marketing measurement is headed, and what marketing leaders should prioritize over the next 12-24 months.

oluwole-rogers-mina

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Why a High Google Ranking Doesn’t Guarantee Visibility in AI Search

Evgeniy Yudin

Does a strong ranking on the Google search engine results page correlate with high visibility on AI platforms? A recent study conducted by Rotgar looked at 322 medical questions and compared Google’s Top 20 with citations on ChatGPT and Gemini. Results are surprising.

AI Hallucinations in Healthcare: The Hidden Risk to Your Brand, Compliance, and Patient Trust

Brandon Schakola

// By Jared Johnson // As artificial intelligence becomes a primary way patients research symptoms, evaluate providers, and choose where to seek care, organizations face a growing challenge: inaccurate answers can put healthcare brands and patient trust at risk. Learn how AI hallucinations occur, why healthcare is uniquely vulnerable, and what organizations can do to reduce risk.

Location Strategy Q&A: Billings Clinic on Governance, Listings, and AI Discovery, Pt. 2

Mandi Graham

// By Therese Lockemy, MBA // The Billings Clinic location strategy webinar generated more questions than the panel could address live. In this follow-up, leaders from Billings Clinic and Geonetric share insights on what deserves a location profile, how to manage data across a growing health system, and how website structure can support search and AI discovery.

If You Rank High on Google, Will AI Assistants Cite You? Maybe Not.

medical-source-overlap

// By Evgeniy Yudin // Does a strong ranking on the Google search engine results page correlate with high visibility on AI platforms? A recent study conducted by Rotgar looked at 322 medical questions and compared Google’s Top 20 with citations on ChatGPT and Gemini. Results are surprising.

Aligning CRM with Marketing Strategy: Building Stronger Partnerships and Better Results

Aligning CRM with Marketing Strategy

Presented August 26, 2026

Panelists:

  • Orla Seidel, Director, CRM & Digital Marketing, Atlantic Health
  • Rachel M. Totaro, MBA, Director, Digital Strategy, FMOL Health
  • Jerry Hobbs, President and co-founder, Prairie Dog
  • Laura Lee Jones, Founder and CEO, LionShare

Moderated by:

  • Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C

Join us as our panelists explore how you can:

  • Connect CRM priorities to broader marketing, brand, growth, and patient engagement goals.
  • Create shared goals across marketing, CRM, digital, data, IT, operations, and clinical teams.
  • Clarify roles, responsibilities, decision-making, and workflows across teams.
  • Identify high-value CRM use cases, including patient acquisition, retention, reactivation, audience profiling, and service line growth.
  • Use CRM insights to better understand patient populations, market opportunities, and campaign audiences.

Seidel-Totaro-Hobbs-Jones

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Focus on CRM: How Health Systems Build an Enterprise Strategy for Patient Engagement that Drives Measurable Business Impact

eHST-Focus-On-CRM-How-Health-Systems-Build-An-Enterprise-Strategy-box

CRM is becoming an enterprise capability that connects marketing strategy with patient needs. In this new report, we explore how health systems use CRM to support the patient journey. You’ll find valuable insights that will help you build a more connected CRM strategy that strengthens patient engagement and delivers strategic benefit for your organization.

Download now »

How AdventHealth Personalizes the Digital Experience Without Compromising Privacy

Carolina Anthony

Navigate to the AdventHealth website for the first time and you’ll find images and content that apply to any healthcare consumer. But the moment you click on a specific service line or blog, that experience starts to change. Learn how AdventHealth uses CRM to personalize the consumer journey without compromising HIPAA regulations.

From MarTech Sprawl to Strategy: How Atlantic Health and UNC Health Build a Connected Ecosystem

Jamie Mermelstein

Healthcare organizations have invested heavily in marketing technology, yet many marketing teams still struggle with disconnected systems, fragmented data, and growing pressure to demonstrate business value. Learn how healthcare organizations connect existing technology, data, and teams to provide the foundation for stronger governance, better patient experiences, and more meaningful measurement.

How Marketers Track the Patient Journey Without Compromising Compliance

Jonathan Papp WelbeHealth

// By Kyle Hardner // Compliance regulations make digital ad tracking more difficult, but not impossible. Leaders from Ours Privacy and WelbeHealth explore recent research and offer practical use cases for healthcare marketers. Learn how marketers reach the right audience without compromising on compliance.

CRM and the Competitive Advantage of Privacy-First Personalization

world-class-care

// By Wendy Margolin // Navigate to the AdventHealth website for the first time and you’ll find images and content that apply to any healthcare consumer. But the moment you click on a specific service line or blog, that experience starts to change. Learn how AdventHealth uses CRM to personalize the consumer journey without compromising HIPAA regulations.

How Novant Health Filled a Critical Gap in Menopause Care With a Virtual-First Strategy

Meghan Huffman

Menopause is a universal experience for women. Novant Health’s virtual menopause clinic shows what happens when real patient needs and smart digital strategy align. Learn how Novant Health identified a gap in care, then aligned clinical leadership, operational readiness, and digital marketing to deliver strong results on a surprisingly small budget.

Where Digital Experience Meets Patient Expectations

Where Digital Experience Meets Patient Expectations

A new eHealthcare Strategy & Trends member roundtable featuring winners from the 2025 eHealthcare Leadership Awards

Presented August 4, 2026

Panelists:

  • Ben Dillon, CEO, Geonetric
  • Seth Carnes, senior digital marketing specialist, Bryan Health
  • Lissa Richards, senior director, digital experience, WellSpan Health

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

Here are some of the topics that will be covered:

  • Key drivers of award-winning digital patient experiences
  • Practical strategies that moved the needle
  • Common challenges and how leaders overcame them
  • What’s next for digital patient experience

eHST-webinar-260804-headshots

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