Webinars

Reimagining CRM for Health Systems with an Enterprise-Wide Approach

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Join us for a free webinar on Thursday April 25 at 2 p.m. ET to hear from a top industry expert who will share how CRM has evolved and discuss best practices that can help your organization take full advantage of state-of-the-art CRM capabilities.

You’ll learn:

  • What the current state of CRM is in healthcare, and why it often falls short.
  • How to structure CRM for enterprise-wide success.
  • Best practices for implementation, governance, and strategy.
  • How to set priorities that align with the strategic plan when launching campaigns.
  • How a CRM can scale communications using real-time data and rules-based automated campaigns.
  • What to consider when choosing a CRM solution.

And much much more!

Register Now »

Enhancing Patient Experience with Effective Provider Data Management Strategies

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Your Presenters:

  • Jeff Stewart, VP of Strategic Marketing, CHRISTUS Health
  • Val Lopez, Assistant Vice President, Digital Marketing and Technology, Baptist Health
  • Jessica West, Director, Content & Media, Piedmont
  • Keir Bradshaw, EVP, Solution Consultant, MERGE

You’ll learn:

  • Insights into how precise provider data impacts patient trust and the overall efficiency of healthcare delivery systems.
  • How innovative technologies and systems can assist in the effective management and maintenance of provider data to ensure compliance and enhance patient care.
  • Best practices for implementing a robust provider data management strategy that can directly improve the patient experience.

And much much more!

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Winning Strategies for Digital Physician Engagement [Member Roundtable]

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Join us for a discussion with 3 leaders from organizations that won awards in the Best Digital Physician Engagement category in the 2023 eHealthcare Leadership Awards

Your Panelists:

  • Emilie Ansel, CEO, Private Health News
  • Shannon Cummins, VP of Business Development, Unlock Health
  • Garland Stansell, Chief Communications Officer, Children’s of Alabama

Moderated by:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, eHealthcare Leadership Awards

You’ll learn:

  • How your organization can implement a physician engagement effort that is aligned with your strategic marketing goals
  • The physician engagement tactics our panelists have found most effective — from the tried and true to the new and cutting edge
  • How you can make physician involvement mutually beneficial
  • Details of their winning physician engagement initiatives

And much more!

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Enhancing Patient Experience with Effective Provider Data Management Strategies

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Join us for a free webinar on Wednesday March 13 at 2 p.m. ET where you’ll hear from our panel of hospital and health system leaders as they share best practices for implementing effective provider data management strategies and improving the patient experience.

You’ll learn:

  • Insights into how precise provider data impacts patient trust and the overall efficiency of healthcare delivery systems.
  • How innovative technologies and systems can assist in the effective management and maintenance of provider data to ensure compliance and enhance patient care.
  • Best practices for implementing a robust provider data management strategy that can directly improve the patient experience.

And much much more!

Register Now »

Privacy-First: How to Ensure Your Healthcare Marketing Aligns with HIPAA

Your Presenters:

  • Ray Mina, Head of Marketing, Freshpaint
  • Doriann Cain, Partner, Faegre Drinker
  • Bridget O’Connor, COO, Fortalice Solutions
  • Edward Rafalski, Chief Strategy & Marketing Officer, BayCare Health System

You’ll learn:

  • What it means to be privacy-first.
  • Who needs to be involved in process change.
  • How to have constructive conversations with legal and compliance.
  • Why web trackers don’t comply with HIPAA.
  • Which tools you need a BAA (Business Associate Agreement) for.
  • What to do if you can’t get a BAA.

And much much more!

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Practical Applications of AI in Healthcare Marketing: Elevating Patient & Employee Engagement and ROI

(Speakers Square) Practical Applications of AI in Healthcare Marketing

A new eHealthcare Strategy & Trends webinar for healthcare marketers and strategists

Your Presenters:

  • Jenny Collopy, VP, Chief Marketing and Communications Officer, The Christ Hospital Health Network
  • John Elder, Co-Founder and CEO, Supernatural
  • Mike Barrett, Co-Founder and CSO, Supernatural
  • Bianca Chaer, Strategist, Supernatural

You’ll learn:

  • An overview of the general AI landscape: different types of AI, how they are used, and presenters’ point of view on the use of these tools.
  • How to do more than just “Use ChatGPT”
  • The current landscape of AI in healthcare marketing, specifically how more relevant content can help improve marketing outcomes.
  • Where AI is making an impact for people in their day-to-day workflow, right now.
  • How AI can help understand and address the needs of different populations effectively.
  • How AI can customize content to live across multiple platforms for a variety of different audiences.
  • How AI can help optimize healthcare marketing campaigns — specifically:
    • How AI can help you understand the competitive environment
    • How you can use AI to make content
    • How you can use AI to evaluate that content
    • How you can use AI for channel strategy and media planning

And much much more!

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Everything You Wanted to Know About AI and Healthcare Marketing

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A new eHealthcare Strategy & Trends webinar for healthcare marketers and strategists

Your Presenters:

  • Rachelle Montano, Vice President of Clinical Strategy, Loyal
  • Matt Cohen, Director of AI, Loyal

You’ll learn:

  • About different types of AI technologies and their real use cases.
  • How to evaluate AI-based solutions for your organization and get past the hype.
  • Concrete ways that AI technologies are enhancing marketing today.
  • Where the biggest risks lurk for healthcare marketers and when you need to proceed with caution.
  • How to safely test the waters before diving in … so you can avoid the dangers posed by being left behind.
  • What the future holds.

And much more!

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HIPAA-Pocalypse Now: Understanding the New HHS Guidance, the Implications for Healthcare Digital Marketers, and How to Respond

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A new eHealthcare Strategy & Trends webinar for healthcare marketers and strategists

Panelist:

  • Ben Dillon, Co-Owner and Chief Executive Officer, Geonetric

Watch this webinar and you’ll learn:

  • What the HHS guidance is, and how it relates to PHI and HIPAA
  • Why every healthcare organization should be thinking about how they use marketing trackers and other ad technologies.
  • Implications for healthcare that go beyond tracking pixels.
  • How to engage in a risk assessment process.
  • How to develop a process for achieving and maintaining compliance in the future.

And much more!

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ChatGPT: Is It Safe to Use for Your Healthcare Communications?

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Are you up to speed on ChatGPT? Is your organization counting on you to be the expert? Explore the opportunities and threats with our panel of industry leaders — and stay ahead of the curve.

Panelists:

  • Ahava Leibtag, President and Owner Aha Media Group
  • Chris Hemphill, Senior Director, Commercial Intelligence Woebot Health
  • Chris Pace, Chief Digital Marketing Officer Banner Health
  • Alan Shoebridge, Associate Vice President for National Communication Providence

Watch this webinar and you’ll learn:

  • Who’s using ChatGPT, and what they’re using it for
  • Why you might want to think twice about having ChatGPT write your healthcare content.
  • What’s coming next with ChatGPT.
  • How search engines view AI-generated content.
  • Why learning to write prompts is a new key skill every communicator should master.
  • Whether ChatGPT makes more work or less work for content writers.
  • What to consider when using ChatGPT to write headlines, Tweets, Top 10 lists

And much more!

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Build the Data Management Foundation You Need for Successful Digital Healthcare Consumer Experiences

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Learn from the nine-month journey of PeaceHealth to evaluate and improve its data management, and discover how you can break down your data silos — the single biggest obstacle that prevents your organization from delivering the digital experiences consumers expect and deserve.

Panelists:

  • Lisa Williams, Interim VP Marketing, Digital Strategy and Brand
  • Rachelle Montano, Vice President of Clinical Strategy, Loyal

Watch this webinar and you’ll learn:

  • How PeaceHealth collaborated with internal stakeholders to align provider, location, and condition data
  • The key components of a successful data management strategy
  • Why governance is critical to effective data management
  • Best practices for managing provider and location information
  • Integration tactics for clinical and consumer taxonomies
  • Why dedicated resources are essential
  • How lack of data accuracy and alignment across provider, location, and condition data can become the perfect storm of problems — and why working toward a solution is worth fighting for

And much more!

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Where Healthcare CRM is Headed in 2023 and Beyond

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A new eHealthcare Strategy & Trends webinar for healthcare marketers and digital strategists

Panelists:

  • Seth Kaplan, Director, Marketing & Customer Engagement, HonorHealth
  • Craig Kartchner, AVP of Marketing & Customer Experience, HonorHealth
  • Daniel Quinn, VP of Business Strategy & Analytics, Lionshare

Moderated by:

  • Jared Johnson, Founder and Podcast Producer, Shift Forward Health and member of the eHealthcare Strategy & Trends Editorial Advisory Board

Watch this webinar and you’ll learn:

  • How buyer decisions for CRM have changed
  • How to evaluate platforms now that there are more choices on the market than ever before
  • How strategy and operations work together to get the most out of a CRM investment
  • How vendors see their platforms evolving over the next 1-2 years
  • How to manage expectations for CRM now that healthcare organizations are facing historically challenging financial pressures

And much more!

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Building Brand Reputation Through Digital Platforms: A Physician Marketing Approach

Building Brand Reputation

Learn how digital marketing to physicians established Baptist Health South Florida as a leading source of high-value content for physicians and referral sources.

Panelists:

  • Mary Adam, Manager, Physician Marketing, Miami Cancer Institute, Baptist Health South Florida
  • Tarra Lowe, Manager, Physician Marketing, Baptist Health South Florida
  • Mike Ciaburri, Vice President, Business Development, BroadcastMed

Watch this webinar and you’ll learn:

  • How a new cancer institute gained national recognition in a short time
  • The type of content that is attractive to a physician audience
  • How high-quality content builds brand reputation, engages physicians, and drives referrals
  • How to design, deploy, and measure the effectiveness of digital campaigns targeted to physicians
  • How rich content gives physician liaisons a way to demonstrate expertise in specialty service lines

Watch Now »

Your Digital Front Door – Meeting Consumers Where They Are

Your Digital Front Door – Meeting Consumers Where They Are

A new eHealthcare Strategy & Trends webinar for healthcare marketers and digital strategists.

Panelist:

  • Ben Dillon, Chief Strategy Officer, Geonetric

After this webinar, attendees will be able to answer critical questions, including:

  • What are consumers’ preferred ways to engage with health organizations throughout their journey?
  • How are consumers researching health conditions (and what information your health system needs to be delivering)?
  • How has patient loyalty changed and what are the most important factors as patients are making healthcare choices for every healthcare encounter?
  • What are consumers’ perspectives on personalized digital experiences in an era of greater awareness of the threats to data privacy?

Watch Now »

Podcasting Made Easy: You Don’t Have to Start From Scratch

Podcasting Made Easy

Learn how Henry Mayo Newhall Hospital launched a successful podcast, and how it keeps the content pipeline filled.

A new eHealthcare Strategy & Trends webinar for healthcare marketers and digital strategists.

Panelists:

  • Patrick Moody, Director of Marketing, Public and Community Relations, Henry Mayo Newhall Hospital
  • Bill Klaproth, Director of Marketing and Production, DoctorPodcasting by RadioMD

Watch this webinar and you’ll learn:

  • Why podcasting is a valuable marketing platform
  • How to get physician buy-in and participation
  • How to determine the right audience — consumers, referring physicians, or internal staff
  • Which topics to choose — and why
  • How to promote your podcast
  • Best practices for maximum growth, and how to measure success

Watch Now »

Virtual Roundtable: Building Your Digital Front Door

Virtual Roundtable Building Your Digital Front Door

The COVID-19 pandemic and the rapidly changing competitive environment are making the consumer and patient digital experience a higher priority for healthcare marketers than ever before. This webinar will provide important insights and tips you need to be ready to play a key role in improving your digital front door.

A new eHealthcare Strategy & Trends webinar for healthcare marketers and digital strategists.

Panelists:

  • Kendra Calhoun, Senior Vice President, Strategic Marketing & Communications, Avera Health
  • Ed Rafalski, Chief Strategy and Marketing Officer, BayCare Health System
  • Ben Dillon, Chief Strategy Officer, Geonetric

Watch this webinar and you’ll learn:

  • Benchmark where your organization is today
  • Set a vision for future improvement based on digital experience roadmaps
  • Get leadership and organizational buy-in for digital experience initiatives
  • Overcome roadblocks and breakdown operational silos
  • Determine pilot initiatives and build on early wins
  • Establish and measure key indicators for success
  • Put key takeaways to work at your organization

Watch Now »

Build a Better Healthcare Podcast

Build a Better Healthcare Podcast

Learn from the Pros how to Create, Promote, and Distribute Your Podcast for Maximum Reach to Consumer, Peer, and Internal Audiences

Your Presenters:
Ashley Schroeder, Events and Marketing Specialist, Bryan Health
Bill Klaproth, Director of Marketing and Production, DoctorPodcasting by RadioMD

Watch this webinar and you’ll learn:

  • How you can leverage this powerful medium to reach consumer, peer, and internal audiences
  • How to select the best topics for your audience and formulate questions
  • How to measure engagement and success
  • How to promote your healthcare podcast for maximum exposure
  • How Bryan Health uses podcasts to cut through and reach consumers with important health topics and messages.

Watch Now »

The State of Healthcare Digital Marketing in 2021

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The survey results are in! See how the pandemic has shifted digital priorities and investments.

A new eHealthcare Strategy & Trends webinar for healthcare marketers and digital strategists.

Your Presenter:
Ben Dillon, Chief Strategy Officer, Geonetric

Watch this webinar and you’ll learn:

  • How the pandemic shifted priorities and investments
  • Where organizations are investing when it comes to virtual care capabilities
  • What leading organizations are doing differently than others in terms of goal setting, digital marketing tactics, and spending
  • What are the hottest areas for staffing
  • Where healthcare marketers feel most behind — and how that compares to the agency perspective

Watch Now »

Lessons from Retail: How Health Care Can Win by Adapting to Changes in Consumer Behavior

Discover how ProMedica uses customer feedback and a digital-first approach to consumers to achieve stellar results across more than 400 facilities in 28 states.

A Strategic Health Care Marketing webinar for marketers, communicators, and strategists at hospitals, health systems, and physician groups

Wednesday | July 21, 2021 | 2:00 P.M. Eastern

Your Presenters:

  • Annie Haarmann, Head of Strategy and Consulting, Healthcare and Life Sciences, Reputation
  • Adeline Ashley, Director of Digital Strategy and Marketing Communications, ProMedica

Join us on July 21 to learn how to harness the power of digital to deliver a more retail-like experience in a changing environment. You’ll see real-world examples and learn best practices from health care leaders and industry disruptors.

Register Now or Learn More »

Member Webinar: Digital Health Strategies that Will Shape the Future

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How the pandemic has accelerated digital innovation in care delivery — and how you can take advantage of new models to meet consumer expectations

An eHealthcare Strategy & Trends webinar on demand for healthcare marketers and digital strategists.

The COVID-19 pandemic has created opportunities to transform care delivery with digital solutions and spawned digital health strategies that will define the future.

Which emerging digital solutions have the most power to disrupt? What does this mean for the future of telehealth? Or hospital care at home? What new challenges have emerged that we must pay attention to?

This panel discussion will focus on how health systems and technology leaders are pivoting and developing their digital health plans and products in response to the new landscape, and how they are partnering with vendors, incubators, and accelerators in new ways as digital health solutions proliferate.

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2021 Digital Initiatives from 2 Leading Health Systems

Jill McCormick, Christopher Pace, Jared Johnson

How Banner Health and Baystate Health are Creating Quality Digital Experiences for Prospects and Patients

Where can your health care organization focus your efforts in 2021 to improve the digital experience for your prospects and patients to differentiate your brand, drive key business metrics, and win in the marketplace?

To meet the changing needs of healthcare consumers, digital teams at two leading organizations are changing focus – moving beyond mastering discrete channels or platforms and focusing instead on delivering the connected digital experiences that healthcare consumers expect.

Hear from Jill McCormick, Director of Design and Innovation at Baystate Health and Chris Pace, Chief Digital Marketing Officer at Banner Health, as they share the initiatives their organizations are focusing on to create those connected digital experiences for prospects and patients.

Watch now »


Dynamic Personalization in Healthcare Websites

Seventy-five percent of consumers prefer to do business with organizations that create personalized and relevant shopping experiences. But 60 percent of healthcare consumers report they don’t get that from healthcare organizations. There’s a huge opportunity to improve customer experience and increase conversions by bridging this gap.

Personalization can help connect the dots between consumer pain points and your healthcare services — helping consumers get value by more quickly and efficiently finding relevant information they seek, while allowing health systems to cross-promote services, improve loyalty, and drive patient volume. Done correctly, it’s a win-win.

In this session you’ll hear from experts who have worked with organizations including Duke Health, Geisinger, Johns Hopkins, and Cleveland Clinic. They’ll discuss how to use personalization tools to customize healthcare experiences while staying on the right side of HIPAA and the compliance department. You’ll get real-world examples and best practices to optimize your hospital website, leverage customer data safely, and deliver the more “Amazon-like” digital experience consumers expect.

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How BayCare Health System Increases Customer Lifetime Value with a Proactive Strategy for Ratings & Reviews

Ed Rafalski and Annie Haarman

What if you could create a customer engagement program in your urgent care service line that increases customer lifetime value by 22 percent?

Or increase the customer lifetime value of your primary care physician service line by 29 percent?

And what if you could document and prove those results based on a two-year scientific study that ties your customer engagement program’s impact to customer visit history?

That is precisely what BayCare Health System has done.

BayCare Health System has spent the last two years conducting a proactive “Review Requesting Program” in its urgent care and primary care physician service lines and analyzed the effect on clinical visit history and customer lifetime value.

Watch this webinar on demand, and learn from Ed Rafalski, BayCare Health System’s chief strategy and marketing officer how the program was executed and analyzed, and how it improved the health system’s business KPIs and clinical outcomes.

Watch now »