Websites and Beyond: Transforming Patient Experience
Thursday | March 27, 2025 | 2 p.m. Eastern
Panelists:
- Ben Dillon, CEO, Geonetric
- Roc Johnson, Director, Digital Strategy, UNC Health
- Adrienne Woods, Vice President, Digital Engagement, Hackensack Meridian Health
Moderator:
- Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards
We’ll be discussing:
- How user-friendly websites are the cornerstone of patient access, engagement, and information. For patients across the full range of digital experiences.
- The growing role of mobile apps as part of a connected patient experience.
- How online appointment scheduling empowers patients with seamless, self-service options.
- Why personalized patient portals are essential for secure access to medical records, test results, and direct communication with providers.
- Ways telehealth and virtual care expand access through video consultations and remote monitoring.
- AI-driven chatbots and virtual assistants’ place in enhancing engagement and providing instant responses to common patient inquiries.