Technology and Patient Care

What Can Healthcare Marketers Do To Make Patient Portals More Compelling?

Shawn Gross, Chief Digital Strategist at White Rhino

Ask the Expert with Shawn Gross PwC’s healthcare group recently commented, “As patients behave more like consumers, healthcare organizations need to deliver a higher level of personalized service, satisfaction and overall experience—or risk losing business to the competition.” If you’re a healthcare marketer driven to deliver the best possible patient experience, wouldn’t you love to Read More

Share Clinical Notes With Patients or Else

Patient engagement is the Holy Grail of healthcare. The theory is if patients take an active role in managing and maintaining their health, they will reap the benefits, staying healthier, spending less, and costing the system less. One way to get and keep patients engaged is through patient portals. But how do you get them Read More

Video Remote Interpreting Translates to Lower Costs and Improved Efficiency

Lisa Ellis

By Lisa D. Ellis The latest technological approaches are helping healthcare facilities do their job better—and more efficiently—than ever before, right down to the very last detail. In fact, that’s where Video Remote Interpreting (VRI) comes in, offering on-demand video interpretation services to facilitate accurate communication for patients who are hearing impaired or have language Read More

Using Technology to Enhance Patient Care and Improve Efficiencies

by Brian O’Neill Healthcare providers and payers have intrinsically known for years the importance of effective communication to high-quality care. But, truth be told, the system hasn’t always worked as well as it should. Primary care physicians have their challenges in communicating with specialists (including hospitalists). Physicians and nurses don’t always talk to each other Read More

Leveraging Web-Based Solutions in Surgical Training and Patient Care

by Lisa D. Ellis In today’s fastpaced healthcare environment, two innovative hospitals are finding new and exciting ways to leverage web-based technologies—both to strengthen their own internal strategies and also as vehicles to share research, training, and lessons learned within the broader medical community. Nicholson Center’s commitment to education The Florida Hospital Nicholson Center in Read More

Entrepreneurship Unleashed: Incubators Accelerate Healthcare Innovation

Jane Weber Brubaker, Editor of eHealthcare Strategy & Trends

by Jane Weber Brubaker When the Affordable Care Act (ACA) was signed into law in March 2010, it simultaneously ignited a firestorm of disruptions to established but unsustainable care delivery and reimbursement models and opened abundant opportunities for healthcare innovators. A new generation of digital health entrepreneurs has emerged to meet the challenges of healthcare Read More

Electronic Health Records Now Benefitting Even Smaller Practices

by Brian O’Neill With healthcare reform bringing millions of newly insured patients into a system that already sees shortages in primary care physicians and select specialties, the industry is being pressured to become ever smarter about how providers, insurers, and patients themselves communicate and interact. Fortunately, affordable electronic communication tools are available today that support Read More

Did You Get the Msg About Healthcare, Texting, and HIPAA Compliance?

by Jennifer Busick Here’s the problem: You need a way to get critical healthcare information about a patient to a healthcare professional—or a group of healthcare professionals. Maybe a nurse needs to know that vital test results are ready. Perhaps an emergency room physician needs a neurosurgery consult. Or, perhaps the need is as simple Read More

Common Healthcare IT Project Mistakes That Lead to Suboptimal Outcomes

by Richard ‘RJ’ Kedziora How do you define project failure? Is it when the project costs more than the original budget? Is it when the delivery date is long past and the project is still incomplete? Or is failure defined by a completed project that does not fulfill the agreed-on requirements? Maybe it’s all three. Read More

Addressing Urban-Rural Treatment Gaps Through Telemedicine

by Kris Rusch The near-universal access to at least some forms of information and communications technology in the United States makes it possible for hospitals to reach new patients with telemedicine while helping to address long-standing disparities in access to care, particularly for residents in rural areas. Telemedicine, also called telehealth or E-therapy, refers to Read More

The Connected Patient: Information as Currency in Online Communities

Dan Dunlop

by Dan Dunlop It has been said that the patient is the most underutilized resource in health- care. With the rise of the “connected patient,” clinicians, administrators, and marketers have started to place greater emphasis on patient insights and desires. Hospitals and health systems, how- ever, have been slow to address the changing needs of Read More

Online Patient Reviews of Physicians Pulled from Patient Satisfaction Data

by Sheryl S. Jackson Automating Process Reduces Need for Staff and Saves Advertising Dollars When the University of Utah Health Care added physician ratings to its website (as detailed in the May 2013 issue of eHST) to combat the less reliable results found on rating sites such as Yelp, Healthgrades, or RateMDs, Matt Gove was Read More

Online Bidding Site Delivers Price Transparency for Medical Procedures

by Cheryl Haas If you’re a business person and considering an outside contract for any kind of service, it’s accepted procedure that you will obtain at least three bids to compare price and quality before deciding which contractor to use. Likewise, if you’re buying a car, purchasing an airline ticket, or looking at hotels, it’s Read More

EHR Best Practices Offered by Cleveland Clinic

Jane Weber Brubaker, Editor of eHealthcare Strategy & Trends

by Jane Weber Brubaker Cleveland Clinic was an early adopter of Epic’s electronic health record (EHR) beginning in 2000. In 2012, Cleveland Clinic launched MyPractice Healthcare Solutions, a branded version of the Epic EHR platform, to share best practices with other organizations. “Part of Cleveland Clinic’s mission is to share its experience and model of Read More

Is Your Appointment Booking System Ready for the 21st Century?

by Kris Rusch Scheduling medical and dental ap­pointments can be a source of frustra­tion for patients and providers alike. Patients often complain of long lags between the time they realize they need to see a practitioner and the date of the next available appointment. For people wanting to see specialty care pro­viders, the next available Read More

Marshfield Clinic Spins Off Information Services Group

Jane Weber Brubaker, Editor of eHealthcare Strategy & Trends

by Jane Weber Brubaker The key challenges facing healthcare systems today re­volve around the quality and effi­ciency of care delivery. How can technology optimize the time and talents of the care team in a rapidly evolving environment that focuses on care coordination? Will fee-for-service be replaced by value-based models? When? How can providers qualify for Read More

Video Visits Between Patients and Doctors Gain Traction

by Theresa Jacobellis Personal com­puters, tablets, and smartphones bring a world of information, commerce, and communication to millions of users wherever they may be. Now, this technology is helping healthcare providers overcome the barriers of cost, distance, and inconvenience to deliver checkups and urgent care to people in their homes, places of business, and retail Read More

Patient Engagement? There’s an App for That

by Theresa Jacobellis As the American healthcare sys­tem is reformed, greater emphasis is being placed on wellness and prevention. Savvy pro­viders are harnessing mobile tech­nology to empower patients to be more engaged in their own health­care, with the potential to improve treatment compliance, enhance outcomes, and even maximize re­imbursements by reducing readmis­sions. Earlier this year, Read More