Video Remote Interpreting Technology Helps Patients, Providers, and the Bottomline

January 28, 2015

A growing percentage of the U.S. population does not speak English – greater than 35% in some states. How can hospitals and health systems cope with this potential safety issue?

How does a teenager tell his doctor he has a “dolor de estómago” (stomach ache) if the doctor doesn’t speak Spanish? If an elderly woman with a hearing loss shows up in the emergency department, a provider’s ability to communicate with her could mean the difference between life and death. How do hospitals deal with challenges like these?

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