What Are the Best Ways to Enhance Patient Engagement Across the Healthcare System?
Ask The Expert with Daniel Fell
Recently, my 91-year-old father voiced considerable frustration about changes in his insurance plan. Rather than presenting changes in a clear, concise manner, the plan used language that only confused him more and forced him to spend hours on the phone talking to customer service representatives.
At the time, I was frustrated that I wasn’t able to gain access to my doctor’s new patient portal so I could see test results and schedule routine appointments. I’ve filled out forms, made phone calls, and continue to wait for some access code to be mailed to me. Worse, I get the feeling my doctor’s office staff isn’t all that concerned whether or not I have online access to my personal health record.
Despite all the advances in modern medicine, the healthcare system itself still suffers from a seemingly endless supply of barriers keeping patients and healthcare workers from engaging in more meaningful ways – let alone motivating consumers to take on more of their own wellness and healthcare maintenance responsibilities!
But that is changing. As the focus of payers and providers continues moving toward more prevention, wellness, and better disease management, the need for involving consumers and patients in their care earlier and in smarter ways is also growing. And that need is often tied to powerful reimbursement incentives for healthcare organizations. As a result, the concept of “patient engagement” has taken off across many sectors of the industry.
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