Case Study: Patient Engagement is a Two-Way Street

Pamela Landis, Vice President of Information Services at Carolinas Healthcare System

Patients have high expectations for their online health care experiences these days. They expect to have the same seamless, integrated digital interaction they enjoy with Amazon Prime or Uber when they interact with their health system or provider.

“Ease of mobility is what’s important to them,” says Pamela Landis, Vice President of Information Services at Carolinas Healthcare System (CHS). “[But] we were missing an opportunity to create a foundation where patients could actively engage with us.”

Landis’s team is responsible for mHealth, which encompasses Web, mobile, apps, and collaborative development across consumers, patients, teammates, and clinicians.

Recognizing the opportunity presented by smartphones, CHS developed the Carolinas Tracker app, and launched it in April 2015. The app allows users—patients and non-patients alike—to aggregate data from 70 different wearable devices, Bluetooth-enabled devices, and apps. Besides providing consumers with a unified dashboard to view everything in one place, the app also offers enhanced clinical context for 11 different health statistics: sleep, weight, steps, cardio, strength, blood pressure, heart rate, blood sugar, cholesterol, oximetry, and body temperature.

Mobile, A New Way to Connect

How is it working out so far? Find out when you read our new article now: Carolinas Healthcare System Launches MyCarolinas Tracker, Offering Convenience, Clinical Context, and Connection.

Best regards,
Matt Humphrey
President