On-Demand Care Kiosks In the City That Never Sleeps

It’s Monday afternoon and you’re feeling under the weather. You have the entire week ahead and a packed schedule, but a doctor’s visit is in order. Should you take time off and try to make an appointment with your physician? Or would it be better to find a few hours and head to the urgent care clinic?

That’s where a program like NewYork-Presbyterian (NYP) OnDemand comes in.

NYP OnDemand aims to “improve access to NYP’s world-class care,” whether it’s on a phone, tablet, or computer. Launched in 2016, the program works in collaboration with Weill Cornell Medicine and ColumbiaDoctors.

Now, thanks to a partnership with Walgreens/Duane Reade, that quick physician access is also available through telehealth kiosks in select Walgreens/Duane Reade pharmacy locations. The kiosks, which are in private, secure rooms within the pharmacy area, provide instant exams, diagnosis, and treatment for non-life-threatening illnesses and injuries.

When a patient enters the NYP OnDemand Urgent Care kiosk, he or she creates an account with contact and billing information, chooses an on-call physician, and selects the health problem he or she is having. Then the NYP OnDemand Urgent Care physician conducts an exam through a high-definition videoconference.

In addition to videoconferencing, the kiosks include a few medical devices to take basic vital signs, including a forehead thermometer, a blood pressure cuff, and a pulse oximeter.

“The kiosks extend the reach of NYP and enable patients to consult with board-certified emergency medicine physicians in real time,” says NYP director of innovations Shauna Coyne. “We wanted to bring care to patients anywhere at any time.”

Read the full article now:

NewYork-Presbyterian Expands Access to Care Through On-Demand Services

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Matt Humphrey
President