Improving the Consumer Online Experience with Predictive Search

February 20, 2023

 // By Jim Samuel //

Jim-SamuelPredictive search can help your health system’s website be quicker, easier, and more accurate for consumers. Couple that with voice recognition technology and you can help make your website more valuable and accessible to more people than ever. Thanks to new tools and technology, you can make that happen in weeks.

To get good search results, you used to have to learn how to construct search queries using specific commands and operators properly. That skill eluded most casual users and limited the value of Google Search and other search engines.

Google and others have significantly improved search capabilities by adding the ability to search with questions, and predictive search that can automatically complete search requests based on just a few words or letters. Those improvements have made search engines more accessible and usable to more users than ever before.

In a recent webinar presented by Phase2, a digital agency that uses technology to help improve the customer experience, Jonathan Adams, solutions engineering director, and Derek Schlau, senior partner manager at Algolia, discussed the current and future state of search. Algolia provides tools to help organizations implement predictive search and other advanced functions on their websites.

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