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Subtopics: Marketing Metrics, Digital Analytics, Google Analytics, Attribution, KPIs, Dashboards, ROI, Privacy

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From Reactive to Proactive: The Rise of Agentic AI in Healthcare

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// By Jane Weber Brubaker // Agentic AI is forecast to make 15 percent of work decisions by 2028. Healthcare organizations can prepare by aligning human intelligence, technology, and governance to accelerate innovation. Here, we look at the potential for agentic AI to solve healthcare’s biggest problems, and share a successful case study featuring NYC Health + Hospitals.

Beyond the Website: How Healthcare Organizations Navigate AI Discovery, Composable Tech, and Changing Patient Behavior

Tyler Pierce

// By Therese Lockemy, MBA // Healthcare digital leaders from Children’s Nebraska, Rochester Regional Health, UCI Health, and industry experts from Reason One and Schema App share practical strategies for navigating AI search, composable architecture, and the evolving patient journey. Discover how leading healthcare organizations are building flexible, future-ready digital experiences that meet patients wherever they are.

Beyond the Banner Ad: Digital Campaigns that Work

ft image Beyond the Banner Ad Digital Campaigns that Work

Presented October 8, 2025

Panelists:

  • Matt King, solutions consultant, population intelligence, Definitive Healthcare
  • Amy Arnold, senior paid social media manager, The Ohio State University Wexner Medical Center
  • Alexis Castano, digital marketing consultant, The Ohio State University Wexner Medical Center
  • Eric Fullmer, digital marketing manager, Ochsner Health
  • Jenna Rabideau, marketing specialist, Senior, Vandalia Health Mon

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

In this session, you’ll learn:

  • Tips to make your programmatic buy more effective and efficient.
  • How to balance brand and performance marketing through digital channels.
  • Strategies for successful product line marketing.
  • How a leading healthcare organization orchestrated a campaign with tactical precision, leveraging advanced Demand Side Platform (DSP) technology.

Watch Now  »

SEO in the Age of AI and Google Overviews: Winning Digital Visibility in Healthcare

Presented on September 24, 2025

Your Presenters:

  • Brandon Schakola, SEO Expert & Digital Marketing Lead, Healthcare Success
  • Maelina Frattaroli, Lead Copywriter and Content Strategist, Connecticut Children’s
  • Pamela Landis, Vice President, Digital Engagement, Hackensack Meridian Health

Moderated by:

  • Stewart Gandolf, CEO, Healthcare Success

You’ll Learn:

  • Why old-school keywords are obsolete — and what’s replacing them
  • How to secure visibility in Google AI Overviews, ChatGPT, Gemini, and beyond
  • Why being a trusted authority, thought leader, and omnipresent brand is now non-negotiable
  • Realistic solutions for the “disappearing traffic” crisis and ongoing LLM visibility battles
  • Concrete steps to find and fill your content gaps, and measure today’s AI-driven success

Watch Now  »

AI in Healthcare Marketing: Moving Beyond Iteration to Transformation

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// By Jane Weber Brubaker // eHealthcare Strategy & Trends invites you to join us during AI in Healthcare Marketing Week, a new virtual summit for healthcare marketers and digital strategists, December 8-12, 2025. Join our stellar lineup of industry thought leaders and learn how AI transforms Content Strategies, Data-Driven Marketing, Workflow Optimization, Enterprise Design, and more.

Mount Sinai and University of Maryland Medical Center Lead with High-Impact Integrated Campaigns

Headshot - Wendi-Chason-Mount-Sinai

With countless media channels to choose from, shrinking budgets, and growing demands for measurable results, today’s healthcare marketing professionals face increasing challenges in developing and implementing integrated marketing campaigns. Discover how marketing teams at Mount Sinai and the University of Maryland Medical Center built high-impact integrated campaigns — from concept to acclaim.

How AI Enhances Human Marketing Intelligence in Healthcare

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// By Jane Weber Brubaker // AI’s ability to analyze large datasets at scale gives marketers “a world of possibilities” for thinking and planning strategically. In this Ask the Expert Q&A, Amanda Herriman discusses how AI is reshaping digital behavior, and why healthcare organizations need to adapt their content strategies for tools like Google’s AI Overviews.

Access, Experience, and Market Intelligence Drive Strategic Growth

Matt King

// By Jane Weber Brubaker // In a recent webinar, three marketing leaders took the conversation about customer growth up a notch — from patient acquisition tactics and media spend to what should be the heart of effective strategies. Learn how they view the challenges and opportunities of growth, where to focus efforts, and how to grow smarter.

Conference Preview: HCIC 2025 Heats Up in Las Vegas

Kathy Divis

We asked people who have supported HCIC for many years what makes it such a valuable conference that they keep coming back year after year. Here, we share their comments and highlight sessions you won’t want to miss. Join healthcare marketing leaders and innovators, November 9-12 at Caesars Palace, Las Vegas.

Go All In on Digital Marketing Success at HCIC 2025

Feinberg-David-Mount-Sinai

// By Jane Weber Brubaker // We asked people who have supported HCIC for many years what makes it such a valuable conference that they keep coming back year after year. Here, we share their comments and highlight sessions you won’t want to miss. Join healthcare marketing leaders and innovators, November 9-12 at Caesars Palace, Las Vegas.

Proven Strategies to Maximize ROI from Your CRM Investment

Denise Davis

Healthcare marketing executives and CRM experts, including leaders from Emory Healthcare, Banner Health, and Lionshare, reveal operational challenges, data governance requirements, and cross-functional collaboration needed to turn CRM investments into measurable patient engagement and ROI. Read on to discover strategies that separate CRM success from failure.

7 Factors to Consider When Evaluating Provider Search Platforms

Michael Kinkaid

For marketing leaders in healthcare, the provider search experience isn’t just a digital tool — it’s a reflection of your brand, a driver of patient loyalty, and a key lever for growth. A well-integrated provider search platform can directly impact patient acquisition, retention, and satisfaction scores.

Behind the Best: How Top Health Systems Designed Award-Winning Integrated Campaigns

// By Susan Dubuque // With countless media channels to choose from, shrinking budgets, and growing demands for measurable results, today’s healthcare marketing professionals face increasing challenges in developing and implementing integrated marketing campaigns. Discover how marketing teams at Mount Sinai and the University of Maryland Medical Center built high-impact integrated campaigns — from concept to acclaim.

Turn Data into Demand: Proven Strategies to Drive Net New Patient Growth

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Presented July 23, 2025

Your Presenters:

  • Matt King, Senior Consultant, Population Intelligence, Definitive Healthcare
  • Reed Smith, Senior Vice President and Chief Consumer Officer, Ardent Health
  • Matt Gove, Chief Growth Officer, QuickMD

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Media

You’ll Learn:

  • How to grow net new patients while strengthening retention
  • Tactics for identifying high-value audiences and prioritizing outreach
  • How segmentation enables more efficient use of marketing spend and higher conversion rates
  • Strategies for aligning clinical data with marketing insights to personalize the patient journey
  • How to use data and market intelligence to uncover growth opportunities

Watch Now  »

Reimagining AI in Healthcare Marketing: The Shift from Tool to Thought Partner

Cyr-Matt-Loop-AI

AI in healthcare marketing is still in its early innings, but Matt Cyr believes the real impact is just around the corner. In this insightful interview, Cyr shares how forward-thinking teams are already seeing faster content creation, tighter brand consistency, and quicker market research, even if ROI metrics are still catching up.

Turning CRM into a Strategic Engine: Healthcare Leaders Share Candid Lessons on Data, Alignment, and ROI

Judith Ward

// By Therese Lockemy, MBA // Healthcare marketing executives and CRM experts, including leaders from Emory Healthcare, Banner Health, and Lionshare, reveal operational challenges, data governance requirements, and cross-functional collaboration needed to turn CRM investments into measurable patient engagement and ROI. Read on to discover strategies that separate CRM success from failure.

Turn Data into Demand: Proven Strategies to Drive Net New Patient Growth

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Wednesday | July 23, 2025 | 2 p.m. Eastern

Your Presenters:

  • Matt King, Senior Consultant, Population Intelligence, Definitive Healthcare
  • Reed Smith, Senior Vice President and Chief Consumer Officer, Ardent Health
  • Matt Gove, Chief Growth Officer, QuickMD

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Media

You’ll Learn:

  • How to grow net new patients while strengthening retention
  • Tactics for identifying high-value audiences and prioritizing outreach
  • How segmentation enables more efficient use of marketing spend and higher conversion rates
  • Strategies for aligning clinical data with marketing insights to personalize the patient journey
  • How to use data and market intelligence to uncover growth opportunities

Register Now  »

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