Design & Digital Experience
Subtopics: Consumer Experience, Usability, User Experience

Back to main Topics page

Beyond Digital: How Three Health Systems Turned Transformation into a Way of Life

Headshot - Adrienne-Woods-HMH

// By Susan Dubuque // This year’s Mark Gothberg eHealthcare Organizational Commitment Award winners — Hackensack Meridian Health, Intermountain Health, and UCLA Health —  redefine what it means to lead in a digital-first world. Get a closer look at how each of these award-winning organizations brings its mission to life through forward-thinking digital strategies.

2025 eHealthcare Leadership Awards Honor Outstanding Healthcare Digital Initiatives 

ehla-logo-white-676x567

Winners of the 2025 eHealthcare Leadership Awards were announced on November 9th at an awards presentation held during the Healthcare Internet Conference. More than 270 organizations were recognized for their outstanding work. Winners of Platinum, Gold, Silver, and Distinction awards represent 18 industry classifications, from hospitals and health systems to pharmaceutical firms.

2025 eHealthcare Leadership Award Winners Announced    

Susan Dubuque black and white headshot

// By Susan Dubuque // Winners of the 2025 eHealthcare Leadership Awards were announced on November 9th at an awards presentation held during the Healthcare Internet Conference. More than 270 organizations were recognized for their outstanding work. Winners of Platinum, Gold, Silver, and Distinction awards represent 18 industry classifications, from hospitals and health systems to pharmaceutical firms.

How Leading Health Systems Align Strategy, Architecture, and Partnerships to Elevate Digital Experiences

Laura Housholder

Healthcare digital leaders from Children’s Nebraska, Rochester Regional Health, UCI Health, and industry experts from Reason One and Schema App share practical strategies for navigating AI search, composable architecture, and the evolving patient journey. Discover how leading healthcare organizations are building flexible, future-ready digital experiences that meet patients wherever they are.

Beyond the Website: How Healthcare Organizations Navigate AI Discovery, Composable Tech, and Changing Patient Behavior

Tyler Pierce

// By Therese Lockemy, MBA // Healthcare digital leaders from Children’s Nebraska, Rochester Regional Health, UCI Health, and industry experts from Reason One and Schema App share practical strategies for navigating AI search, composable architecture, and the evolving patient journey. Discover how leading healthcare organizations are building flexible, future-ready digital experiences that meet patients wherever they are.

How Ochsner’s Connected MOM Program Closes Gaps in Maternal Health

Althea Fung

// By Althea Fung // The United States has one of the highest maternal mortality rates among developed nations. Ochsner Health’s Connected MOM program rewrites the script on maternal mortality with remote monitoring and digital education. Read on to learn how this program helps flag problems before they become emergencies.

The Future of Hospital Websites: Navigating AI, Search, UX, and the Shift to Composable Architecture

ft image The Future of Hospital Websites

Presented September 3, 2025

Your Presenters:

  • Michael Kinkaid, Chief Product and Technology Officer, Reason One
  • Laura Housholder, Digital Marketing Manager, Children’s Nebraska
  • Martha van Berkel, co-founder and CEO, Schema App
  • Tyler Pierce, Director of Digital Engagement, Rochester Regional Health
  • Tara Nooteboom, Director of Consumer Digital Strategy, UCI Health

Moderated by:

  • Therese Lockemy, Founder and Principal Consultant, Inner Path Digital, L.L.C

Join us as our panelists explore how you can:

  • Develop a strategic approach to website transformation that aligns technology choices with organizational goals and patient needs
  • Make smart platform decisions by understanding the real differences between major platforms and when composable solutions make sense
  • Build flexible foundations using composable architecture to future-proof your investment and enable rapid adaptation
  • Implement AI thoughtfully with clear use cases that enhance rather than complicate the patient experience, from intelligent search to automated scheduling to personalized content delivery
  • Improve findability and discoverability through advanced SEO, schema markup, and optimizing for how patients now search using generative AI tools like ChatGPT and Google’s AI overviews
  • Create governance models that balance innovation with security, compliance, and the need for strategic oversight

Watch Now  »

Access, Experience, and Market Intelligence Drive Strategic Growth

Matt King

// By Jane Weber Brubaker // In a recent webinar, three marketing leaders took the conversation about customer growth up a notch — from patient acquisition tactics and media spend to what should be the heart of effective strategies. Learn how they view the challenges and opportunities of growth, where to focus efforts, and how to grow smarter.

Conference Preview: HCIC 2025 Heats Up in Las Vegas

Kathy Divis

We asked people who have supported HCIC for many years what makes it such a valuable conference that they keep coming back year after year. Here, we share their comments and highlight sessions you won’t want to miss. Join healthcare marketing leaders and innovators, November 9-12 at Caesars Palace, Las Vegas.

Go All In on Digital Marketing Success at HCIC 2025

Feinberg-David-Mount-Sinai

// By Jane Weber Brubaker // We asked people who have supported HCIC for many years what makes it such a valuable conference that they keep coming back year after year. Here, we share their comments and highlight sessions you won’t want to miss. Join healthcare marketing leaders and innovators, November 9-12 at Caesars Palace, Las Vegas.

7 Factors to Consider When Evaluating Provider Search Platforms

Michael Kinkaid

For marketing leaders in healthcare, the provider search experience isn’t just a digital tool — it’s a reflection of your brand, a driver of patient loyalty, and a key lever for growth. A well-integrated provider search platform can directly impact patient acquisition, retention, and satisfaction scores.

Digital Showcase: Building Trust Through Digital Integration

Prisma Health logo

// By Susan Dubuque // When two of South Carolina’s leading healthcare organizations merged to form Prisma Health, it marked more than a consolidation of services. It was the creation of a new healthcare identity for more than 1.4 million South Carolinians. Learn how Prisma Health solidified its brand and created a unified digital front door.

10 signs your agency is mismanaging your paid search campaigns

Fathom_10 Signs your Agency is Mismanaging your Paid Search Campaigns_Whitepaper_ft image

A free white paper, published by Fathom

One of the most common ways we begin supporting hospitals and health systems is by conducting detailed audits of their campaign strategy, structure, and results to uncover opportunities to improve performance and maximize the impact of every dollar in market. And, without fail, we find budget mismanagement.

Our digital advertising specialists have compiled some of the biggest red flags to watch for, the significance of those issues, and the specific actions you can take to remedy them.

We’ve organized these ten warning signs into five categories:

  • Campaign Strategy and Structure: Overly General Campaign Structure
  • Targeting Fundamentals: Spending Budget Outside Target Geography
  • Optimization and Execution: Stagnant Change History Signals Lack of Optimization
  • Tracking and Compliance: Non-Compliant Conversion Tracking
  • Spend-draining Campaign Defaults: Google Search Partners Enabled

Download Now  »

Banner Health Redesigns Location Pages to Mirror Airbnb-Like Simplicity

Banner Health logo

Phoenix, Arizona-based Banner Health’s digital team adopted an e-commerce mindset to modernize the health system’s location pages, making it easier for patients to access the services and care settings of their choice. Find out how Banner Health followed the model of the hospitality industry to make its website location pages consumer-friendly.

FirstHealth of the Carolinas Redesigns Website to Meet Evolving Consumer Expectations

FirstHealth logo

// By Althea Fung // In today’s healthcare landscape, a hospital’s website is its digital front door and often its most powerful marketing tool. Recognizing this, FirstHealth of the Carolinas launched a comprehensive website redesign in 2023. Learn how FirstHealth improved access and experience, increased site traffic, and picked up several industry awards along the way.

Beyond CRM 101: Aligning People, Data, and Strategy for Smarter Engagement

ft image Beyond CRM 101_ Aligning People, Data, and Strategy for Smarter Engagement

Presented June 4, 2025

Your Presenters:

  • Laura Lee Jones, Founder & CEO of LionShare
  • Judith Ward, Strategic Health Care Marketing Executive
  • Denise Davis, Vice President, Marketing Technology & Operations, Emory Healthcare
  • Chris Pace, Marketing Executive

Moderated by:

  • Therese Lockemy, Founder and Principal Consultant, Inner Path Digital, L.L.C

Join us as our panelists explore how you can:

  • Identify the right CRM use cases, from patient acquisition and retention to reactivation, referral growth, and engagement journey orchestration.
  • Break down silos across marketing, IT, and data teams to enable smarter engagement and measurement.
  • Ensure CRM strategy reflects marketing goals by partnering effectively with IT, bridging gaps between technical infrastructure and engagement needs.
  • Measure what matters by connecting CRM data across channels and understanding true marketing ROI.
  • Build a source of truth for data-driven decisions, including more accurate targeting and audience suppression.
  • Strengthen data governance to support segmentation, suppression, and system-wide confidence in CRM insights.

Watch Now  »

UCI Health Revamps Online Experience with a Smarter, Unified Website

Nooteboom-Tara-UCI-Health

It takes hard work to make something look easy. UCI Health, the clinical enterprise of the University of California, Irvine, was overdue for a website update. Learn how UCI Health refreshed its website to improve searchability, integrate clinical trials, and optimize content, and set the foundation for future enhancements.

1 2 3 20