Featured Articles

Turning CRM into an Enterprise Growth Strategy, Part 1: Start With Strategy, Coordination

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// By Therese Lockemy, MBA // Healthcare marketers are under increasing pressure to show results. At the same time, many organizations are still working through the operational, data, and governance issues that make CRM hard to scale effectively. Here, leaders share practical lessons on why CRM works best as an enterprise capability, not just a marketing tool.

Bringing It All Together: Integrated Marketing Campaigns That Deliver

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A new eHealthcare Strategy & Trends member roundtable featuring winners from the 2025 eHealthcare Leadership Awards

Thursday | April 30, 2026 | 2 p.m. Eastern

Panelists:

  • Mindy Adams, chief creative officer, BPD Healthcare
  • Lindsay Mosley, marketing coordinator, South Georgia Health System
  • Jaycelyn Puttick, executive director, strategic partnerships, AdventHealth
  • Ana Vela, executive director of creative and digital strategies, Community First Health Plans

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

You’ll hear how leading organizations:

  • Build campaigns that connect brand and business goals
  • Align teams and channels around a clear strategy
  • Translate insights into creative that resonates
  • Extend campaigns across digital and traditional media and on-the-ground efforts
  • Measure what matters and use results to refine future work

Webinar Speakers

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How ThedaCare Activated Its Brand Platform to Drive Primary Care Growth

Allie Sonsthagen

After launching a bold brand platform built around inspiration and community well-being, ThedaCare faced a new opportunity: reconnecting patients with primary care. Discover how ThedaCare translated its inspiration-driven brand platform into a campaign to reconnect patients with primary care and drive measurable growth.

Websites with a Purpose, Part 1: Designing Digital Experiences That Drive Action

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// By Susan Dubuque // For years, hospital websites have tried to be everything at once. Along the way, they’ve grown more complex, crowded, and often difficult for patients to use. Learn how leading organizations build websites with intention and turn digital experiences into measurable drivers of engagement, access, and care.

The Real AI Opportunity in Healthcare Isn’t Speed — It’s Reinvention

Stephanie Wierwille

AI already helps health systems work faster and more efficiently. But the bigger opportunity, according to leaders from Hackensack Meridian Health, Wellstar, BPD, and Marx Advisory, uses AI to fundamentally reshape how healthcare organizations operate and engage patients. The challenge now is balancing speed, innovation, and trust.

AI Is Changing Search—But It’s Making Hospital Websites More Critical, Not Less

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AI search and changing consumer behaviors may be reducing website traffic, but healthcare leaders say hospital websites are becoming more important, not less. Here, digital leaders from UCI Health, HonorHealth, and Symetris share how websites are evolving into high-intent, action-driving hubs powered by structured data, smarter workflows, and measurable ROI.

Shaping Patient Trust: 80% of Patients Say Digital Experience Shapes Trust: What Health Systems Need to Know

SearchStax

Wednesday | April 22, 2026| 2 p.m. Eastern

Your Presenters:

  • Amanda Todorovich, Enterprise Executive Director of Digital Marketing | Cleveland Clinic
  • Cristal Woodley, VP of Marketing | Renown Health
  • Kristy Roldan, VP of Growth | MDRG
  • Chris Pace, VP, Healthcare Industry | SearchStax Inc.

Moderated by:

  • Char Wilson, Owner & Principal Consultant, Char Wilson Consulting

You will learn:

  • What new research reveals about the connection between digital experience and patient trust
  • How search, navigation and self-service tools influence decision-making
  • Where hospital websites unintentionally create friction
  • The role of personalization and first-party data in strengthening engagement
  • How to reduce call center strain while improving brand perception

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AI in Healthcare: Moving from Productivity to Transformation

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// By Jane Weber Brubaker // AI already helps health systems work faster and more efficiently. But the bigger opportunity, according to leaders from Hackensack Meridian Health, Wellstar, BPD, and Marx Advisory, uses AI to fundamentally reshape how healthcare organizations operate and engage patients. The challenge now is balancing speed, innovation, and trust.

Healthcare Websites with a Purpose

Healthcare Websites with a Purpose

Hospital Websites Day 2 Session 1 

Presented March 10, 2026 at 1 p.m. Eastern

Panelists:

  • Cynthia Li, Vice President, Client Partnership, Huge
  • Joseph Unger, Senior Manager of Digital Products, Atlantic Health
  • Amy Augenstein, Senior Specialist Consumer Experience Platform, Atlantic Health
  • TJ Kottenstette, Digital Strategist, The Kids Mental Health Foundation, Nationwide Children’s Hospital

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

In this session, you’ll learn:

  • How leading organizations define the primary job of a website — and design around that purpose rather than defaulting to a redesign
  • When a specialized or campaign-based site makes strategic sense — and when it doesn’t
  • The differences (and surprising similarities) between designing for access to care and designing for education, reassurance, and community support
  • How to move beyond “reskinning” and instead make meaningful improvements to structure, content, and experience
  • Where personalization and AI-driven tools create measurable value — and where they introduce unnecessary complexity
  • Which metrics truly influence leadership confidence and digital investment
  • How marketing, IT, and agency partners can work together to build purposeful experiences without slowing innovation

Websites with a Purpose Speakers

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The Next Generation of Hospital Websites

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Hospital Websites Day 1 Session 1 Keynote

Presented March 9, 2026 at 2 p.m. Eastern

Panelists:

  • Adrienne Woods, Vice President, Consumer Engagement, Hackensack Meridian Health
  • Jeff Stewart, VP, Strategic Marketing, CHRISTUS Health
  • Mona Baset, Vice President, Digital Engagement, Intermountain Health

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

What you’ll learn:

  • How generative AI and AI Overviews are rewriting the rules of search visibility
  • The future of content design: modular, structured, and personalized
  • What today’s visitors expect from your site, and how to deliver it
  • The growing role of your website in enabling transactions: find care, pay bills, schedule, and more
  • Why architecture, governance, and technology decisions matter more than ever
  • How to future-proof your site

The Next Generation of Hospital Websites Speakers

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Sound Advice: How Award-Winning Healthcare Podcasts Build Trust and Brands

Sound Advice Speakers

Presented March 17, 2026

Panelists:

  • Bill Klaproth, director of marketing and production, DoctorPodcasting
  • Melody Bradley, digital media supervisor, Southeast Georgia Health System
  • Kenneth Hines, associate director, digital strategy, The Ohio State University Comprehensive Cancer Center (OSUCCC – James)
  • Dr. Rita Roy, CEO, National Spine Health Foundation

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

You’ll hear how leading organizations:

  • Define strategy and audience before hitting “record”
  • Balance clinical credibility with compelling storytelling
  • Spotlight patient voices in authentic and responsible ways
  • Sustain momentum month after month
  • Measure success beyond downloads

Sound Advice Speakers

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The Future of Hospital Websites

A virtual summit for healthcare marketers and digital strategists from eHealthcare Strategy & Trends

Presented March 9-13, 2026

Hospital and health system websites are evolving faster than ever.

From AI Overviews reshaping search visibility to the rise of composable CMS platforms, digital teams are under pressure to keep pace with consumer expectations, compliance, and ROI demands.

The Future of Hospital Websites Virtual Summit brings together experts and peers for a week of practical, one-hour sessions that explore the strategies, technologies, and governance models you need to build a flexible, patient-centered digital front door.

Join us for a full week of programming for marketing and digital leaders at hospitals, health systems, and other healthcare provider organizations.

Watch Now  »

Why Hospital Websites Are Becoming More Important in the Age of AI Search

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// By Jared Johnson // AI search and changing consumer behaviors may be reducing website traffic, but healthcare leaders say hospital websites are becoming more important, not less. Here, digital leaders from UCI Health, HonorHealth, and Symetris share how websites are evolving into high-intent, action-driving hubs powered by structured data, smarter workflows, and measurable ROI.

When Social Media Grew Up: How Social Channels Perform Serious Work

Denise Rick

// By Susan Dubuque // Social media is now carrying some of healthcare’s most complex stories. UCLA Health, MD Anderson Cancer Center, and UCB demonstrate how social media can be successfully deployed for high-impact topics. Discover how social media is doing serious work and why it now plays a central role in healthcare strategy.

AI Helps Healthcare Leaders Turn Intuition into Data-Driven Action

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// By Wendy Margolin // As pressure to personalize the patient journey grows, healthcare organizations that embrace AI are finding ways to move faster and smarter. Discover how three leaders from AdventHealth, UCI Health, and Mount Sinai Health System use AI to turn data into actual improvements.

How to Turn Your Privacy Challenges into Performance Opportunities

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// By Jane Weber Brubaker // As budget pressures mount, marketing performance is under a microscope. Here, we take a close-up look at Renown Health’s journey back to visibility and share the broad industry context and how a strong privacy foundation can improve marketing performance and lower customer acquisition cost.

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