Carolinas Healthcare System Launches MyCarolinas Tracker, Offering Convenience, Clinical Context, and Connection
// By Jane Weber Brubaker //
Pamela Landis, Vice President of Information Services at Carolinas Healthcare System
Patients don’t make allowances for healthcare. They expect to have the same seamless, integrated digital experience they have using Amazon Prime or Uber when they interact with their health system or provider. “That ease of mobility is what’s important to them,” says Pamela Landis, Vice President of Information Services at Carolinas Healthcare System.
Carolinas Healthcare System wanted to gain a better understanding of how consumers view things. “We started to realize that what we were providing them addressed our internal needs around practice efficiency and meaningful use requirements and ease of use for us,” Landis says. “But we were missing an opportunity to create a foundation where patients could actively engage with us,” she adds.
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