Featured Articles

OSU Wexner Transforms Mental Health Access with Innovative Digital Solutions

Allison Ward

Mental health challenges are a growing crisis impacting people of all ages in communities across the nation. The Ohio State University Wexner Medical Center uplifted its mental healthcare by revamping its website content, making it more accessible and patient-friendly. Discover how this health system’s web content guides patients to essential mental healthcare.

Moments That Shape Us: The Power of First-Person Storytelling

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// By Melissa Sher // Kel’s deeply personal story is told entirely in the first person. So is Sarah’s story, chronicling her risky surgery to remove a mass of abnormal blood vessels. Their stories are featured in Memorial Hermann’s “Moments” campaign. Explore how this campaign showcases transformative experiences taking place at Memorial Hermann through in-depth, first-person storytelling.

Providence Proves the Value of Improving Customer Experience

Jennings-Karina-Providence

// By Jane Weber Brubaker // As consumers, we know from personal experience how hard it can be to find and get care when we need it. One way Providence makes it easier is through the Providence app. Learn how the app drove $26 million in attributed revenue and an additional $22 million in operational efficiencies.

Content First: The Strategy Behind UI Health Care’s Web Redesign

Freund-Max-UI-Health-Care

When the University of Iowa (UI) Health Care marketing team set out to redesign the organization’s public-facing primary patient acquisition website, they knew the project couldn’t just focus on aesthetics and site performance. Find out how they approached this massive marketing project and the lessons learned.

Guiding Minds: Award-Winning Content Strategies to Navigate Mental Health Services

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// By Susan Dubuque // Mental health challenges are a growing crisis impacting people of all ages in communities across the nation. The Ohio State University Wexner Medical Center uplifted its mental healthcare by revamping its website content, making it more accessible and patient-friendly. Discover how this health system’s web content guides patients to essential mental healthcare.

Healthcare Privacy Platform

Healthcare Privacy Platform

Freshpaint’s Healthcare Privacy Platform empowers healthcare companies to confidently measure, optimize, and scale their marketing campaigns using the best tools available—all while remaining compliant with a growing list of privacy regulations like HIPAA

Download this one pager to learn how some of the biggest names in healthcare are using Freshpaint to:

  • Restore Critical Data Flow: Ensuring ad platforms receive the necessary data to optimize campaigns.
  • Reduce Marketing Costs: Bringing CPL and CPC back to baseline levels.
  • Ensure Privacy Compliance: Safeguarding sensitive data to prevent it from being shared with unauthorized tools.

Download Now  »

A CRM Story: Penn Highlands Healthcare

A CRM Story Penn Highlands Healthcare

Download this new white paper and learn:

  • How Can a Mid-Size Hospital System Achieve Measurable Growth and Deeper Patient Engagement? Explore the strategies and real-world outcomes that drove impactful results.
  • What Are the Key Steps to Prove ROI and Secure Support for Marketing Investments? Learn how to build a compelling case for CRM-driven campaigns.
  • Which Scalable, Data-Driven Tactics Can Position Your Marketing for Long-Term Success? Discover future-ready methods to stay competitive in the dynamic healthcare landscape.
  • How Can You Test and Optimize CRM Campaigns to Adapt to Evolving Market Needs? Gain insights into creating flexible campaigns that deliver results in shifting environments.

Download Now  »

Unveiling the Power of Influencer Marketing in Healthcare

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This insightful webinar will explore how influencer marketing is shaping the future of healthcare, with real case studies to prove it.

Wednesday | February 26, 2025 | 2 p.m. Eastern

Your Presenters:

  • Aundrea Leckie, Associate Director, Account Management (West), Open Influence
  • Erin Killion, Director of Client Strategy, Healthcare, Goodway Group
  • Katie Steeb, Senior Media Manager, Goodway Group

What You’ll Learn:

  • Counter misinformation
    With approximately 80% of internet users searching for health information online, influencers can serve as trusted messengers to correct misinformation and provide credible guidance.
  • Boost patient engagement
    Nearly 70% of consumers trust influencer recommendations over traditional ads, making it a highly effective strategy for reaching health-conscious audiences.
  • Build trust
    90% of respondents 18-24 years of age trust medical information shared by health professionals on their social media networks.
  • Navigate compliance
    We’ll discuss best practices for working with influencers while maintaining HIPAA compliance and ethical integrity.

Don’t miss this opportunity to stay ahead in the evolving healthcare marketing landscape. Reserve your spot today!

Register Now  »

Turning Ordinary Moments Into Extraordinary Content on Social Media

Melissa Sher

// By Melissa Sher // In her newsletter about social media, writer Rachel Karten shared advice from Dan Titmuss, a marketing expert who helps arts organizations connect with audiences: “Your brand’s ordinary is your audience’s extraordinary.” Keep reading for behind-the-scenes or day-in-the-life examples from other hospitals. They may inspire you to share something extraordinary about your hospital.

Content that Connects: Strategies for Reaching and Engaging Your Audiences

ft image Content that Connects_ Strategies for Reaching and Engaging Your Audiences

Presented January 30, 2025

Panelists:

  • Emilie Ansel, CEO, Private Health News
  • Julie Williams, Regional Marketing Manager, Trinity Health of New England
  • Diana Jones, CEO, Petrastella Communications Marketing Strategy & Planning for Walmart Health & Wellness

What You Will Learn:

  • How to define and prioritize target audiences for your content marketing efforts
  • Effective methods for developing audience personas
  • Balancing personalization with scalability in campaigns
  • The most engaging types of content for specific audience segments
  • When to pivot to ensure your content remains relevant in rapidly changing markets?
  • Tools and platforms for analyzing audience behavior and preferences
  • How to tailor content for different stages of the buyer’s journey
  • Trends shaping the future of targeted content marketing

Watch Now  »

St. Elizabeth Healthcare Consumer-First Culture Built on Privacy-First Foundation

St. Elizabeth Healthcare logo

// By Jane Weber Brubaker // Gaining full visibility into customer journeys while protecting privacy empowers health systems to move forward confidently. During a January webinar, Stephanie Downing and Ray Mina shared how St. Elizabeth regained access to critical data by implementing a privacy management platform, and how that enables the organization to embrace a consumer-first culture.

Inside Orlando Health’s Multichannel Strategy to Engage and Inspire Audiences

Kim Marcum

Effectively engaging with patients, physicians, employees, and community members means going beyond traditional communication methods. Orlando Health has embraced this challenge head-on, creating an expansive digital communication strategy that meets people where they are. Discover how this omnichannel strategy drives engagement, builds trust, and delivers measurable impact across all audiences.

Vanderbilt Health’s Analytics Journey Prioritizes Consumer Privacy

Waters-Travis-Vanderbilt

// By Jane Weber Brubaker // The healthcare privacy landscape has been in flux since 2022, after several healthcare organizations were sued for HIPAA violations. On August 1, 2024, Vanderbilt Health went live with its new HIPAA-compliant analytics solution. Here, we trace the journey from evaluation and selection to implementation, and its exciting new capabilities.

Healthcare Marketing in the Privacy Era: Embracing the Consumer Mindset

ft image Healthcare Marketing in the Privacy Era_ Embracing the Consumer Mindset

Presented on January 15, 2025

Your Presenters:

  • Stephanie Downing, Manager of Digital Communications, St. Elizabeth Healthcare
  • Ray Mina, Vice President, Marketing & Interim Vice President, Product Freshpaint

You’ll learn:

  • Why delivering an exceptional online experience is a competitive imperative.
  • Why privacy concerns have made consumerization so difficult in healthcare.
  • How you can overcome these challenges.
  • What it means to be privacy-first.
  • How to build a durable, privacy-first foundation.
  • How this foundation will help you improve ROI and enhance patient loyalty.

And much more!

Watch Now  »

25 Inspiring Hospital Instagram Posts that Showcase Healthcare Excellence

Post-21-Fun-Ties

Those who work in social media for a hospital or large healthcare institution may feel choice overload regularly. The task of choosing what to highlight and how to highlight it can feel overwhelming. Here, we highlight 25 Instagram posts from your colleagues at hospitals across the country that stand out.

The Healthcare Experience Patients Actually Want: A Roadmap to Digital Transformation

Brian Carlson

Patients today want more. They want digital experiences that are fast, easy, and personalized. If your healthcare organization doesn’t keep up, it’s time for a serious digital makeover. Here’s how to create a roadmap that boosts patient loyalty, reduces friction, and makes your organization feel like the user-friendly apps patients like using.

What It Takes to Succeed with Digital Front-Door Strategies

Definitive Healthcare Speakers

// By Jane Weber Brubaker // Collaboration, consolidation, and centralization are key factors in creating a successful enterprise digital front-door strategy. Digital leaders from UW Medicine and AtlantiCare weigh in on how they win. Read on to learn more from our panel of experts about how they work through the challenges of digital transformation to achieve success.

Orlando Health Builds Connections and Achieves Results Through a Robust Digital Strategy

Orlando Health logo

// By Susan Dubuque // Effectively engaging with patients, physicians, employees, and community members means going beyond traditional communication methods. Orlando Health has embraced this challenge head-on, creating an expansive digital communication strategy that meets people where they are. Discover how this omnichannel strategy drives engagement, builds trust, and delivers measurable impact across all audiences.

25 Instagram Posts to Spark Social Media Creativity in 2025

Post-18-NICU-Reunion

// By Melissa Sher // ​​Those who work in social media for a hospital or large healthcare institution may feel choice overload regularly. The task of choosing what to highlight and how to highlight it can feel overwhelming. Here, we highlight 25 Instagram posts from your colleagues at hospitals across the country that stand out.

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