How Predictive Search Can Improve the Consumer Online Experience

March 1, 2023

Predictive search can help your health system’s website be quicker, easier, and more accurate for consumers. Couple that with voice recognition technology and you can help make your website more valuable and accessible to more people than ever. Thanks to new tools and technology, you can make that happen in weeks.

Jonathan Adams, solutions engineering director at Phase2, talks about predictive search

Jonathan Adams, solutions engineering director at Phase2

To get good search results, you used to have to learn how to construct search queries using specific commands and operators properly. That skill eluded most casual users and limited the value of Google Search and other search engines.

Google and others have significantly improved search capabilities by adding the ability to search with questions, and predictive search that can automatically complete search requests based on just a few words or letters. Those improvements have made search engines more accessible and usable to more users than ever before.

In a recent webinar presented by Phase2, a digital agency that uses technology to help improve the customer experience, Jonathan Adams, solutions engineering director, and Derek Schlau, senior partner manager at Algolia, discussed the current and future state of search. Algolia provides tools to help organizations implement predictive search and other advanced functions on their websites.

Read our new article to learn how predictive search can help improve the consumer online experience at your healthcare organization.

You’ll learn:

  • 3 key ways to improve the user experience on your health system’s website to make it easier to use and more accurate for consumers
  • How voice search can expand access to information for consumers as a non-traditional search method
  • How the process of implementing a search platform can take a little as a few weeks to complete.

Read the full article here: Improving the Consumer Online Experience with Predictive Search

Best regards,
Matt Humphrey