HIPAA

Focus on CRM: How Health Systems Build an Enterprise Strategy for Patient Engagement that Drives Measurable Business Impact

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CRM is becoming an enterprise capability that connects marketing strategy with patient needs. In this new report, we explore how health systems use CRM to support the patient journey. You’ll find valuable insights that will help you build a more connected CRM strategy that strengthens patient engagement and delivers strategic benefit for your organization.

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How AdventHealth Personalizes the Digital Experience Without Compromising Privacy

Carolina Anthony

Navigate to the AdventHealth website for the first time and you’ll find images and content that apply to any healthcare consumer. But the moment you click on a specific service line or blog, that experience starts to change. Learn how AdventHealth uses CRM to personalize the consumer journey without compromising HIPAA regulations.

How Marketers Track the Patient Journey Without Compromising Compliance

Jonathan Papp WelbeHealth

// By Kyle Hardner // Compliance regulations make digital ad tracking more difficult, but not impossible. Leaders from Ours Privacy and WelbeHealth explore recent research and offer practical use cases for healthcare marketers. Learn how marketers reach the right audience without compromising on compliance.

CRM and the Competitive Advantage of Privacy-First Personalization

world-class-care

// By Wendy Margolin // Navigate to the AdventHealth website for the first time and you’ll find images and content that apply to any healthcare consumer. But the moment you click on a specific service line or blog, that experience starts to change. Learn how AdventHealth uses CRM to personalize the consumer journey without compromising HIPAA regulations.

Still Flying Blind? How Privacy can Power Performance for Healthcare Marketing

Presented July 15, 2026

A new eHealthcare Strategy & Trends webinar with insights from Ours Privacy

Your Presenters:

  • Jessica Holton, CEO and Co-Founder, Ours Privacy
  • Jonathan Papp, Senior Director of Marketing, WelbeHealth

Moderated by:

  • Kyle Hardner, Contributing Writer, Plain English Health Care

You’ll learn:

  • What marketers are saying about the gap between compliance confidence and actual capabilities.
  • How to move toward tracking the full patient journey compliantly, and where most marketers get stuck.
  • How one health company navigated the post-OCR environment and rebuilt its martech stack.
  • Practical next steps for moving from a patchwork of tools to a more unified approach.
  • The future of marketing compliance in the era of AI.

Holton-Papp Speakers

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Healthcare Marketing Compliance Trends 2026

OursPrivacy eHealthcare 2026 Marketing Compliance Survey Report box

A free white paper, published by Ours Privacy

What 100+ healthcare marketers reveal about privacy, performance, and growth

You’ll learn:
  • How marketers are balancing HIPAA compliance with campaign performance
  • Why rising costs and limited tracking are impacting ROI
  • Where martech stacks are breaking down and what’s replacing them

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Beyond Google: The Multi-Channel Playbook for Healthcare Marketers

Beyond Google eBook

A free white paper, published by Freshpaint

This playbook shows healthcare marketers how leading systems are moving beyond search dependency—by building multi-channel infrastructure that creates demand upstream, captures it downstream, and proves impact in terms finance understands.

You’ll Learn How To:

  • Define what “multi-channel” actually means in healthcare
  • Build first-party data foundations that work in a post-cookie, HIPAA-constrained world
  • Make the case for multi-channel marketing strategies to stakeholders

Read Now  »

AI Helps Healthcare Leaders Turn Intuition into Data-Driven Action

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// By Wendy Margolin // As pressure to personalize the patient journey grows, healthcare organizations that embrace AI are finding ways to move faster and smarter. Discover how three leaders from AdventHealth, UCI Health, and Mount Sinai Health System use AI to turn data into actual improvements.

Why Privacy-Focused Healthcare Marketing Drives Better Performance

Learn how you can turn your privacy challenges into performance opportunities

Presented January 29, 2026

Your Presenters:

  • Nardeep Singh, MSITM, Marketing Technology Manager, Renown Health
  • Dave Twichell, Head of Marketing, Freshpaint

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

You’ll Learn:

  • Why privacy compliance is more than a legal requirement; it’s a performance enabler
  • How privacy-respecting tracking allows for full-funnel visibility, from ad click to appointment
  • Tactics for modern, HIPAA-aligned audience segmentation and campaign targeting
  • How performance marketing can prove value when budgets are tight
  • Proven methods to rebuild marketing insight without increasing risk

Watch Now  »

2025 Healthcare Marketing Compliance Survey

2025 Healthcare Marketing Compliance Survey

The 2025 Healthcare Marketing Compliance Survey provides marketing leaders a snapshot of the state of tracking and privacy compliance for digital marketing in healthcare.

Complete the survey today, and you’ll receive:

  • Early access to the survey results once they are fully compiled
  • Valuable, exclusive data about the state of healthcare marketing compliance
  • A chance to win a $200 Amazon gift card!

Take Survey

Where Is Healthcare Marketing Headed Next? Industry Leaders Map the Road Ahead

Chris Bevolo

If you question where healthcare marketing is headed, these experts have answers. We turned to trusted voices from organizations supporting the eHealthcare Leadership Awards, all leaders in the healthcare marketing space. Their insights reveal not only where the field is headed but also how marketers can adapt and thrive.

Stay Ahead: What Shapes the Future of Healthcare Marketing

Headshot-Ben-Dillon-Geonetric

// By Susan Dubuque // If you question where healthcare marketing is headed, these experts have answers. We turned to trusted voices from organizations supporting the eHealthcare Leadership Awards, all leaders in the healthcare marketing space. Their insights reveal not only where the field is headed but also how marketers can adapt and thrive.

7 Factors to Consider When Evaluating Provider Search Platforms

Michael Kinkaid

For marketing leaders in healthcare, the provider search experience isn’t just a digital tool — it’s a reflection of your brand, a driver of patient loyalty, and a key lever for growth. A well-integrated provider search platform can directly impact patient acquisition, retention, and satisfaction scores.

How Influencers Can Supercharge Your Marketing Campaign

Erin Killion

Short-form video content shared by influencers on TikTok, Instagram, and YouTube reshapes how people consume health and wellness information, especially among younger generations. Influencer marketing taps into this growing trend. Read on for tips on how to get started with influencer marketing and how to plan and implement a successful campaign.

Leveraging the Power of Social Media Influencers

Katie Steeb

// By Wendy Margolin // Short-form video content shared by influencers on TikTok, Instagram, and YouTube reshapes how people consume health and wellness information, especially among younger generations. Influencer marketing taps into this growing trend. Read on for tips on how to get started with influencer marketing and how to plan and implement a successful campaign.

Engaging Today’s Healthcare Consumer: Winning Content Strategies from Trinity Health of New England and Walmart Health

Julie Williams, Regional Marketing Manager, Trinity Health of New England

Connecting with healthcare audiences has never been more challenging — or critical. In a recent Member Roundtable, panelists shared their approaches to content strategy — what works, what’s evolving, and how they navigate today’s healthcare challenges. Here, we explore key takeaways from the discussion, including strategies for improving engagement, measuring success, and staying ahead.

Unlocking ROI in Healthcare: Bridging the Gap Between Appointment Data & Ad Campaigns

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A free white paper, published by Freshpaint

Download this eBook to learn:

  • How healthcare marketers can achieve the same level of insight and campaign optimization as leading e-commerce brands—all while staying compliant with privacy regulations like HIPAA.
  • Strategies for calculating and leveraging true CAC and ROI for smarter, service-line-specific decisions.
  • Proven approaches to demonstrate ROI to leadership and make a strong case for greater marketing investment.

Read Now  »

Award-Winning Content Strategies from Trinity Health of New England and Walmart Health

Emilie Ansel headshot

// By Susan Dubuque // Connecting with healthcare audiences has never been more challenging — or critical. In a recent Member Roundtable, panelists shared their approaches to content strategy — what works, what’s evolving, and how they navigate today’s healthcare challenges. Here, we explore key takeaways from the discussion, including strategies for improving engagement, measuring success, and staying ahead.

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