Tools and Digital Platforms

The 2025 eHealthcare Leadership Awards Are Now Open

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// By Susan Dubuque // The 2025 eHealthcare Leadership Awards Call for Entries is officially open! Now in their 26th year, the eHealthcare Leadership Awards celebrate excellence in healthcare digital marketing, recognizing standout websites, apps, videos, campaigns, and digital initiatives that drive marketing and business success across the industry. The deadline for entries is June 27, 2025.

Beyond CRM 101: Aligning People, Data, and Strategy for Smarter Engagement

Wednesday | June 4, 2025 | 2 p.m. Eastern

Your Presenters:

  • Laura Lee Jones, Founder & CEO of LionShare
  • Judith Ward, Strategic Health Care Marketing Executive
  • Denise Davis, Vice President, Marketing Technology & Operations, Emory Healthcare
  • Chris Pace, Marketing Executive

Moderated by:

  • Therese Lockemy, Founder and Principal Consultant, Inner Path Digital, L.L.C

Join us as our panelists explore how you can:

  • Identify the right CRM use cases, from patient acquisition and retention to reactivation, referral growth, and engagement journey orchestration.
  • Break down silos across marketing, IT, and data teams to enable smarter engagement and measurement.
  • Ensure CRM strategy reflects marketing goals by partnering effectively with IT, bridging gaps between technical infrastructure and engagement needs.
  • Measure what matters by connecting CRM data across channels and understanding true marketing ROI.
  • Build a source of truth for data-driven decisions, including more accurate targeting and audience suppression.
  • Strengthen data governance to support segmentation, suppression, and system-wide confidence in CRM insights.

Register Now  »

In Search of Lost Time: Insights from 299 healthcare professionals

ft image In Search of Lost Time - LeadSquared eBook-1

A free white paper, published by Leadsquared

Download this eBook to learn:

  • Where is time slipping away in healthcare operations?
    Identify the most common time traps—from slow scheduling to administrative overload—and learn where small inefficiencies create big delays.
  • How do operational delays affect patient satisfaction?
    See how response times, follow-ups, and workflow inefficiencies directly impact patient experience, engagement, and even retention.
  • What practical steps can streamline workflows and improve care?
    Get proven strategies to reduce manual work, automate repetitive tasks, and create a more efficient system that allows teams to focus on patients—not paperwork.

Download Now  »

Tuned In: Award-Winning Podcasts That Connect and Engage

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Tuesday | May 6, 2025 | 2 p.m. Eastern

Panelists:

  • Bill Klaproth, Director of Marketing and Production, DoctorPodcasting
  • Karen Busse, Director of Continuing Medical Education, Norton Healthcare
  • Jordana Taylor, Marketing Manager, BayCare Health System
  • Kim Marcum, Assistant Vice President, Strategic Communications and Content, Orlando Health
  • Bonnie Ward, Market Director of Marketing and Communications, CommonSpirit Health

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

Here’s a preview of what you’ll learn:

  • The latest trends shaping healthcare podcasting.
  • Orlando Health’s approach to tackling Taboo Topics — those embarrassing questions patients want to know about but are afraid to ask.
  • The way Norton Healthcare uses MedChat to deliver CME credits to providers.
  • How View from the Bed at CommonSpirit Health fosters honest, doctor-free conversations with patients.
  • BayCare HealthChat’s strategy for keeping consumers engaged with timely health and wellness content.

Register Now  »

How The Christ Hospital Health Network Turned Webinars Into a Winning CRM Strategy

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In June 2022, The Christ Hospital Health Network launched a new brand promise to deliver “Everything it Takes” to benefit the patient. Nine months later, the digital marketing team executed against that platform with a strategically designed CRM campaign. Learn how this award-winning campaign has become a content marketing showstopper.

9 Strategies for healthcare reputation management

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A free white paper, published by Birdeye

In this guide, you’ll learn:

  • Connect with patients on the most effective channels
  • Leverage online reviews to build trust and attract new patients
  • Position your practice as a top choice with Google Seller Ratings
  • Turn insights into actionable strategies to delight patients

Download Now  »

What Is a Custom GPT, and Why Would You Need One?

jane-brubaker

// By Jane Weber Brubaker // People create custom GPTs to do everything from plan weekly meals to teach them a new language. How can custom GPTs help healthcare marketers? In our Q&A with Diane Hammons, we explore why you might choose to build a custom GPT, how to create one, and some healthcare-specific use cases.

Inside Marshfield Clinic’s Strategy for Navigating AI and Zero-Click Searches

Martha van Berkel

Artificial intelligence reshapes how audiences find information online and changes the way marketers approach search engine strategies. When Marshfield Clinic’s organic search traffic hit a low point, the digital team optimized the health system’s content using schema markup. Read on to learn how to restructure your website content to align with AI models.

Websites and Beyond: Transforming Patient Experience

ft image Websites and Beyond_ Transforming Patient Experience

Presented March 27, 2025

Panelists:

  • Ben Dillon, CEO, Geonetric
  • Roc Johnson, Director, Digital Strategy, UNC Health
  • Adrienne Woods, Vice President, Digital Engagement, Hackensack Meridian Health

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

We’ll be discussing:

  • How user-friendly websites are the cornerstone of patient access, engagement, and information. For patients across the full range of digital experiences.
  • The growing role of mobile apps as part of a connected patient experience.
  • How online appointment scheduling empowers patients with seamless, self-service options.
  • Why personalized patient portals are essential for secure access to medical records, test results, and direct communication with providers.
  • Ways telehealth and virtual care expand access through video consultations and remote monitoring.
  • AI-driven chatbots and virtual assistants’ place in enhancing engagement and providing instant responses to common patient inquiries.

Watch Now  »

Engaging Today’s Healthcare Consumer: Winning Content Strategies from Trinity Health of New England and Walmart Health

Julie Williams, Regional Marketing Manager, Trinity Health of New England

Connecting with healthcare audiences has never been more challenging — or critical. In a recent Member Roundtable, panelists shared their approaches to content strategy — what works, what’s evolving, and how they navigate today’s healthcare challenges. Here, we explore key takeaways from the discussion, including strategies for improving engagement, measuring success, and staying ahead.

How to Adapt to the Rise of AI-Driven Search

Katie Schneekloth

// By Devin Healy // Artificial intelligence reshapes how audiences find information online and changes the way marketers approach search engine strategies. When Marshfield Clinic’s organic search traffic hit a low point, the digital team optimized the health system’s content using schema markup. Read on to learn how to restructure your website content to align with AI models.

Transforming Healthcare Through Digital Innovation: Lessons from Award-Winning Leaders

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Presented March 11, 2025

Panelists:

  • Mona Baset, Vice President of Digital Services, Intermountain Health
  • Andrew Snyder, Senior Vice President of Marketing and Communications, Orlando Health

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

What you will learn:

  • How to build organizational readiness for digital transformation.
  • Strategies to gain and sustain executive support.
  • A framework for prioritizing digital initiatives.
  • Tactics to enhance engagement through omnichannel communications.
  • Tools that improve staff connection and alignment.
  • Ways to leverage AI & automation.
  • Real-world examples of efficiency and patient impact.
  • Essential KPIs to track and optimize digital strategies.
  • What’s next in healthcare marketing and digital engagement?

Watch Now  »

When Healthcare Privacy and Marketing Performance Collide: Overcoming a 70% Cost Per Lead Spike

Ft image When Healthcare Privacy and Marketing Performance Collide

A free white paper, published by Freshpaint

Download this eBook to learn how to stay compliant while keeping marketing effective. Discover strategies to optimize your ad spend, reduce inefficiencies, and regain visibility without compromising privacy.

What You’ll Learn:

  • Key healthcare privacy regulations and their impact on marketing
  • The value of digital advertising to reach patients and control costs
  • How platforms like Google and Facebook use data to improve performance
  • Safe ways to restore data flow while maintaining compliance
  • Real-world case studies of success

Download Now  »

Unlocking ROI in Healthcare: Bridging the Gap Between Appointment Data & Ad Campaigns

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A free white paper, published by Freshpaint

Download this eBook to learn:

  • How healthcare marketers can achieve the same level of insight and campaign optimization as leading e-commerce brands—all while staying compliant with privacy regulations like HIPAA.
  • Strategies for calculating and leveraging true CAC and ROI for smarter, service-line-specific decisions.
  • Proven approaches to demonstrate ROI to leadership and make a strong case for greater marketing investment.

Read Now  »

Award-Winning Content Strategies from Trinity Health of New England and Walmart Health

Emilie Ansel headshot

// By Susan Dubuque // Connecting with healthcare audiences has never been more challenging — or critical. In a recent Member Roundtable, panelists shared their approaches to content strategy — what works, what’s evolving, and how they navigate today’s healthcare challenges. Here, we explore key takeaways from the discussion, including strategies for improving engagement, measuring success, and staying ahead.

Unveiling the Power of Influencer Marketing in Healthcare

ft image Unveiling the Power of Influencer Marketing in Healthcare

Presented February 26, 2025

Your Presenters:

  • Aundrea Leckie, Associate Director, Account Management (West), Open Influence
  • Erin Killion, Director of Client Strategy, Healthcare, Goodway Group
  • Katie Steeb, Senior Media Manager, Goodway Group

What You’ll Learn:

  • Counter misinformation
    With approximately 80% of internet users searching for health information online, influencers can serve as trusted messengers to correct misinformation and provide credible guidance.
  • Boost patient engagement
    Nearly 70% of consumers trust influencer recommendations over traditional ads, making it a highly effective strategy for reaching health-conscious audiences.
  • Build trust
    90% of respondents 18-24 years of age trust medical information shared by health professionals on their social media networks.
  • Navigate compliance
    We’ll discuss best practices for working with influencers while maintaining HIPAA compliance and ethical integrity.

Watch Now  »

Providence Proves the Value of Improving Customer Experience

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// By Jane Weber Brubaker // As consumers, we know from personal experience how hard it can be to find and get care when we need it. One way Providence makes it easier is through the Providence app. Learn how the app drove $26 million in attributed revenue and an additional $22 million in operational efficiencies.

Healthcare Privacy Platform

Healthcare Privacy Platform

Freshpaint’s Healthcare Privacy Platform empowers healthcare companies to confidently measure, optimize, and scale their marketing campaigns using the best tools available—all while remaining compliant with a growing list of privacy regulations like HIPAA

Download this one pager to learn how some of the biggest names in healthcare are using Freshpaint to:

  • Restore Critical Data Flow: Ensuring ad platforms receive the necessary data to optimize campaigns.
  • Reduce Marketing Costs: Bringing CPL and CPC back to baseline levels.
  • Ensure Privacy Compliance: Safeguarding sensitive data to prevent it from being shared with unauthorized tools.

Download Now  »

A CRM Story: Penn Highlands Healthcare

A CRM Story Penn Highlands Healthcare

Download this new white paper and learn:

  • How Can a Mid-Size Hospital System Achieve Measurable Growth and Deeper Patient Engagement? Explore the strategies and real-world outcomes that drove impactful results.
  • What Are the Key Steps to Prove ROI and Secure Support for Marketing Investments? Learn how to build a compelling case for CRM-driven campaigns.
  • Which Scalable, Data-Driven Tactics Can Position Your Marketing for Long-Term Success? Discover future-ready methods to stay competitive in the dynamic healthcare landscape.
  • How Can You Test and Optimize CRM Campaigns to Adapt to Evolving Market Needs? Gain insights into creating flexible campaigns that deliver results in shifting environments.

Download Now  »

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