Tools and Digital Platforms

Digital Showcase: The Well by Northwell Brings Humanity Back to Health Content

Northwell Health Logo

// By Susan Dubuque // Northwell Health’s digital campaign tackles one of healthcare’s toughest challenges: rebuilding trust in a noisy and confusing environment. Discover how this award-winning campaign uses expert-driven content in consumer-friendly formats to connect with audiences and drive measurable business results.

From Reactive to Proactive: The Rise of Agentic AI in Healthcare

data-agent

// By Jane Weber Brubaker // Agentic AI is forecast to make 15 percent of work decisions by 2028. Healthcare organizations can prepare by aligning human intelligence, technology, and governance to accelerate innovation. Here, we look at the potential for agentic AI to solve healthcare’s biggest problems, and share a successful case study featuring NYC Health + Hospitals.

Beyond the Website: How Healthcare Organizations Navigate AI Discovery, Composable Tech, and Changing Patient Behavior

Tyler Pierce

// By Therese Lockemy, MBA // Healthcare digital leaders from Children’s Nebraska, Rochester Regional Health, UCI Health, and industry experts from Reason One and Schema App share practical strategies for navigating AI search, composable architecture, and the evolving patient journey. Discover how leading healthcare organizations are building flexible, future-ready digital experiences that meet patients wherever they are.

2025 Healthcare Marketing Compliance Survey

2025 Healthcare Marketing Compliance Survey

The 2025 Healthcare Marketing Compliance Survey provides marketing leaders a snapshot of the state of tracking and privacy compliance for digital marketing in healthcare.

Complete the survey today, and you’ll receive:

  • Early access to the survey results once they are fully compiled
  • Valuable, exclusive data about the state of healthcare marketing compliance
  • A chance to win a $200 Amazon gift card!

Take Survey

Beyond the Banner Ad: Digital Campaigns that Work

ft image Beyond the Banner Ad Digital Campaigns that Work

Presented October 8, 2025

Panelists:

  • Matt King, solutions consultant, population intelligence, Definitive Healthcare
  • Amy Arnold, senior paid social media manager, The Ohio State University Wexner Medical Center
  • Alexis Castano, digital marketing consultant, The Ohio State University Wexner Medical Center
  • Eric Fullmer, digital marketing manager, Ochsner Health
  • Jenna Rabideau, marketing specialist, Senior, Vandalia Health Mon

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

In this session, you’ll learn:

  • Tips to make your programmatic buy more effective and efficient.
  • How to balance brand and performance marketing through digital channels.
  • Strategies for successful product line marketing.
  • How a leading healthcare organization orchestrated a campaign with tactical precision, leveraging advanced Demand Side Platform (DSP) technology.

Watch Now  »

SEO in the Age of AI and Google Overviews: Winning Digital Visibility in Healthcare

Presented on September 24, 2025

Your Presenters:

  • Brandon Schakola, SEO Expert & Digital Marketing Lead, Healthcare Success
  • Maelina Frattaroli, Lead Copywriter and Content Strategist, Connecticut Children’s
  • Pamela Landis, Vice President, Digital Engagement, Hackensack Meridian Health

Moderated by:

  • Stewart Gandolf, CEO, Healthcare Success

You’ll Learn:

  • Why old-school keywords are obsolete — and what’s replacing them
  • How to secure visibility in Google AI Overviews, ChatGPT, Gemini, and beyond
  • Why being a trusted authority, thought leader, and omnipresent brand is now non-negotiable
  • Realistic solutions for the “disappearing traffic” crisis and ongoing LLM visibility battles
  • Concrete steps to find and fill your content gaps, and measure today’s AI-driven success

Watch Now  »

AI in Healthcare Marketing: Moving Beyond Iteration to Transformation

jane-brubaker

// By Jane Weber Brubaker // eHealthcare Strategy & Trends invites you to join us during AI in Healthcare Marketing Week, a new virtual summit for healthcare marketers and digital strategists, December 8-12, 2025. Join our stellar lineup of industry thought leaders and learn how AI transforms Content Strategies, Data-Driven Marketing, Workflow Optimization, Enterprise Design, and more.

Mount Sinai and University of Maryland Medical Center Lead with High-Impact Integrated Campaigns

Headshot - Wendi-Chason-Mount-Sinai

With countless media channels to choose from, shrinking budgets, and growing demands for measurable results, today’s healthcare marketing professionals face increasing challenges in developing and implementing integrated marketing campaigns. Discover how marketing teams at Mount Sinai and the University of Maryland Medical Center built high-impact integrated campaigns — from concept to acclaim.

Samsung Healthcare Taps Virtual Production for Seamless Storytelling

Anthony Tardi, head of marketing at Samsung Healthcare USA

Hospitals are complicated enough without introducing a film crew into the mix. What if you could recreate your hospital location virtually? Door G, a full-service creative production studio in East Providence, Rhode Island, solves some of these challenges. Read on to learn how the magic is done.

The Future of Hospital Websites: Navigating AI, Search, UX, and the Shift to Composable Architecture

ft image The Future of Hospital Websites

Presented September 3, 2025

Your Presenters:

  • Michael Kinkaid, Chief Product and Technology Officer, Reason One
  • Laura Housholder, Digital Marketing Manager, Children’s Nebraska
  • Martha van Berkel, co-founder and CEO, Schema App
  • Tyler Pierce, Director of Digital Engagement, Rochester Regional Health
  • Tara Nooteboom, Director of Consumer Digital Strategy, UCI Health

Moderated by:

  • Therese Lockemy, Founder and Principal Consultant, Inner Path Digital, L.L.C

Join us as our panelists explore how you can:

  • Develop a strategic approach to website transformation that aligns technology choices with organizational goals and patient needs
  • Make smart platform decisions by understanding the real differences between major platforms and when composable solutions make sense
  • Build flexible foundations using composable architecture to future-proof your investment and enable rapid adaptation
  • Implement AI thoughtfully with clear use cases that enhance rather than complicate the patient experience, from intelligent search to automated scheduling to personalized content delivery
  • Improve findability and discoverability through advanced SEO, schema markup, and optimizing for how patients now search using generative AI tools like ChatGPT and Google’s AI overviews
  • Create governance models that balance innovation with security, compliance, and the need for strategic oversight

Watch Now  »

Digital Showcase: Reaching Physicians — and Keeping Them Engaged

// By Susan Dubuque // When it comes to physician communications, relevance is everything. Trinity Health of New England has cracked the code, delivering timely, specialty-specific updates that physicians actually look forward to opening — and the numbers prove it. Read on to learn how THOfNE planned, executed, and measured this high-impact digital engagement strategy.

The AI-Powered Tool Making Health Communication More Patient-Friendly

hudson-stan-IHA

The Institute for Healthcare Advancement leans on decades of health literacy expertise and generative AI to offer a tool that helps transform patient education into a driver of both equity and efficiency. Discover how this new health literacy platform works, who has access to it, and why human oversight is still needed.

Proven Strategies to Maximize ROI from Your CRM Investment

Denise Davis

Healthcare marketing executives and CRM experts, including leaders from Emory Healthcare, Banner Health, and Lionshare, reveal operational challenges, data governance requirements, and cross-functional collaboration needed to turn CRM investments into measurable patient engagement and ROI. Read on to discover strategies that separate CRM success from failure.

7 Factors to Consider When Evaluating Provider Search Platforms

Michael Kinkaid

For marketing leaders in healthcare, the provider search experience isn’t just a digital tool — it’s a reflection of your brand, a driver of patient loyalty, and a key lever for growth. A well-integrated provider search platform can directly impact patient acquisition, retention, and satisfaction scores.

Behind the Best: How Top Health Systems Designed Award-Winning Integrated Campaigns

// By Susan Dubuque // With countless media channels to choose from, shrinking budgets, and growing demands for measurable results, today’s healthcare marketing professionals face increasing challenges in developing and implementing integrated marketing campaigns. Discover how marketing teams at Mount Sinai and the University of Maryland Medical Center built high-impact integrated campaigns — from concept to acclaim.

Is Virtual Production the Right Solution for You?

Jenna Rezendes

// By Jane Weber Brubaker // Hospitals are complicated enough without introducing a film crew into the mix. What if you could recreate your hospital location virtually? Door G, a full-service creative production studio in East Providence, Rhode Island, solves some of these challenges. Read on to learn how the magic is done.

Turn Data into Demand: Proven Strategies to Drive Net New Patient Growth

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Presented July 23, 2025

Your Presenters:

  • Matt King, Senior Consultant, Population Intelligence, Definitive Healthcare
  • Reed Smith, Senior Vice President and Chief Consumer Officer, Ardent Health
  • Matt Gove, Chief Growth Officer, QuickMD

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Media

You’ll Learn:

  • How to grow net new patients while strengthening retention
  • Tactics for identifying high-value audiences and prioritizing outreach
  • How segmentation enables more efficient use of marketing spend and higher conversion rates
  • Strategies for aligning clinical data with marketing insights to personalize the patient journey
  • How to use data and market intelligence to uncover growth opportunities

Watch Now  »

Digital Showcase: Building Trust Through Digital Integration

Prisma Health logo

// By Susan Dubuque // When two of South Carolina’s leading healthcare organizations merged to form Prisma Health, it marked more than a consolidation of services. It was the creation of a new healthcare identity for more than 1.4 million South Carolinians. Learn how Prisma Health solidified its brand and created a unified digital front door.

Reimagining AI in Healthcare Marketing: The Shift from Tool to Thought Partner

Cyr-Matt-Loop-AI

AI in healthcare marketing is still in its early innings, but Matt Cyr believes the real impact is just around the corner. In this insightful interview, Cyr shares how forward-thinking teams are already seeing faster content creation, tighter brand consistency, and quicker market research, even if ROI metrics are still catching up.

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