Advocate Aurora Health Transforms Healthcare Delivery by Leveraging Consumer-Centric Digital Technology

Advocate Aurora Health’s commitment to the consumer experience at every step in the digital journey has positioned this organization among the best consumer-first healthcare systems in the country.

Jamey Shiels, senior vice president of Consumer & Digital Experience at Advocate Health

Advocate Aurora Health (now called Advocate Health Care in Illinois and Aurora Health Care in Wisconsin) was one of four health-related organizations to receive the Mark Gothberg eHealthcare Organizational Commitment Award at the 24th Annual eHealthcare Leadership Awards presented at HCIC in Los Angeles on November 5, 2023.

This is the award program’s highest honor and it recognizes industry leadership, innovation, and commitment. Entries are evaluated on an organization’s overall digital approach and strategy, marketing, staffing, internal communications, financial investment, and results.

In addition to the Organizational Commitment Award, Advocate Aurora Health won eight other awards this year in the following categories: Best Integrated Marketing Campaigns (two awards), Best Mobile App, Best Digital Front Door, Best Long Video Content (over two minutes), Best Infectious Disease Communications, Best Healthcare Content, and Best Annual or Special Report.

This broad spectrum of award-winning work speaks to Advocate Aurora’s comprehensive and strategic approach as well as its depth of commitment to enhancing the consumer healthcare experience in meaningful ways.

“Whether through leading technology, simplified processes, or streamlined communication, we are focused on making the consumer/patient experience more personalized, more accessible, and easier to navigate. This will only be achieved by putting the consumer first in all that we do,” says Jamey Shiels, senior vice president of Consumer & Digital Experience at Advocate Health.

Read the full article to learn how this healthcare system successfully deploys digital tactics across the enterprise to create an authentic consumer-first culture: What Does It Take to Be a Winner? Learn Why Advocate Aurora Health Took Home Top Honors at the 2023 eHealthcare Leadership Awards

Best regards,
Matt Humphrey
President