Building Healthcare Experiences Patients Love
Ditch the outdated processes, embrace the future, and create experiences that will have patients saying, “Wow, that was easy.”
// By Elaine Christie //
Let’s face it: When it comes to healthcare, we’ve all been there. You are simply trying to schedule a wellness appointment, but you’re stuck on hold with a doctor’s office, or you show up at the doctor’s office and have to fill in a sea of repetitive paper forms with a tiny, 9-point font. Not exactly the seamless experience you’d expect.
The truth is, patients today want more. They want digital experiences that are fast, easy, and personalized. If your healthcare organization doesn’t keep up with the times, it’s time for a serious digital makeover.
In a recent webinar, “How to Build Your Healthcare Consumer Experience Roadmap for 2025 and Beyond,” industry experts from BJC HealthCare, Vanderbilt University Medical Center, and Praia Health shared strategies for making healthcare more like the other modern, on-demand services patients use every day. Spoiler alert: It’s about more than just fancy tech.
Here’s how to create a roadmap that boosts patient loyalty, reduces friction, and makes your organization feel more like the user-friendly apps patients actually like using.
This content is only available to members.
Please log in.
Not a member yet?
Start a free 7-day trial membership to get instant access.
Log in below to access this content: