An Easy Patient Engagement Solution Hiding in Plain Sight

Allison Hart, Vice President of Marketing Communications at West

Looking for a technology solution to stay in closer touch with patients between visits? Maybe your patients over age 50 haven’t scheduled their colonoscopy yet. Some patients may need closer contact after being discharged from the hospital, or they have a chronic condition like diabetes, hypertension, or COPD and need to be monitored between office visits.

The solution may be hiding in plain sight.

If you are already sending automated appointment or payment reminders, you may be able to use the same type of technology to send clinical communications to patients who need more frequent contact, freeing up staff time for higher-level tasks. Not only that, patients will probably appreciate it, according to a recent study.

Do patients really want that much interaction from their healthcare providers? A surprising number have already received text, voice, or email communications from their physicians, and felt it enhanced the relationship.

“A lot of these hospitals have this technology in place, but they just might not be thinking about how they can leverage it in this way,” says Allison Hart, Vice President of Marketing Communications at West.

Read our new article to learn what kinds of communications patients value and get two illustrative success stories from Ochsner Health and HealthCare Partners:

Hiding in Plain Sight: A Solution to Patient Engagement You May Already Have

Best regards,
Matt Humphrey
President