Hidden in Plain Sight: Twitter Holds Patient Experience Clues

January 28, 2016

// By James A. Gardner //

James GardnerWhen you think of using social media to conduct groundbreaking customer research, a hospital probably isn’t the first place you’d look. But the Computational Epidemiology Group in the Boston Children’s Hospital’s Computational Health Informatics Program (CHIP) is a leader in mining social channels for health-related insights. It is now looking to sentiment analysis on Twitter to complement more traditional research methods and help hospital administrators better track patient experience metrics.

This content is only available to members.

Please log in.

Not a member yet?

Start a free 7-day trial membership to get instant access.

Log in below to access this content: