Employee Engagement

Empathy, Not Judgment, To Overcome Vaccine Hesitancy

Rose Glenn

As the COVID-19 Delta variant spreads rapidly across the country, there is an increasingly urgent need to overcome vaccine hesitancy and access to care issues among the unvaccinated. Michigan Medicine is fielding a comprehensive vaccine hesitancy communications initiative that is strongly influenced by University of Michigan (U-M) research stressing the importance of being empathetic to Read More

University of Michigan Research Instrumental in Shaping Communications to Overcome COVID-19 Vaccine Hesitancy

Mary Masson

// By Brian Griffin // As the COVID-19 Delta variant spreads rapidly across the country, there is an increasingly urgent need to overcome vaccine hesitancy and access to care issues among the unvaccinated. Michigan Medicine’s communications strategy is based on research that shows patients want empathy, not lectures or bullying. Healthcare providers on the frontlines Read More

During a Crisis, Focus First on Communicating With Internal Stakeholders

SVMHS logo

Among the many adjustments hospital and health system marketers have made during the coronavirus pandemic is placing a greater emphasis on internal communications. In many cases, the shift has been dramatic. Alan Shoebridge, director of marketing and communication at Salinas Valley Memorial Healthcare System (SVMHS) in west-central California, estimates that from the spring of 2020 Read More

Salinas Valley Memorial Healthcare System’s Internal Communications Strategy Kept Employees Connected During COVID-19

Alan Shoebridge

 // By Brian Griffin // Among the many adjustments hospital and health system marketers have made during the coronavirus pandemic is placing a greater emphasis on internal communications. In many cases, the shift has been dramatic. Alan Shoebridge, director of marketing and communication at Salinas Valley Memorial Healthcare System (SVMHS) in west-central California, estimates that Read More

How COVID Has Accelerated Healthcare Consumerism

Jane Sarasohn Kahn

Healthcare is undergoing dramatic change. Whether the change is in response to growing consumer pressures, technological advances, or the COVID-19 pandemic, it is bringing new challenges and opportunities for healthcare marketers. The American Hospital Association’s Society for Health Care Strategy & Market Development (SHSMD) publication Futurescan looks at some of the most important and impactful Read More

Marketing Lessons from Futurescan

Jim-Samuel

// By Jim Samuel // Every year, the Society for Health Care Strategy & Market Development (SHSMD) publishes Futurescan, an annual report that examines healthcare trends and their implications for leadership teams over the next five years. Many of the trends covered in the report could have consequences for healthcare marketing. Healthcare is undergoing dramatic Read More