Keys To Excellence in Healthcare Website Design

January 1, 2020
Ashley MacFarland, director of digital communications at Inova

Ashley MacFarland, director of digital communications at Inova

What guides great site design? And who defines what “great” is in the first place?

We checked in with some of the 2019 winners of the eHealthcare Leadership Awards to see how they approached their site redesigns, and what drove the decisions they made. The answer is that there is no one answer. Each organization has to define what’s important in its own context, and then figure out how to build a site that reflects its priorities.

One of the things we found most interesting was understanding what precipitated the decision to embark on a site overhaul. What problems would the new site need to solve? In what ways had the organizations outgrown their old sites and the technologies supporting them?

For Ashley MacFarland, director of digital communications at Inova in northern Virginia, the site redesign was a way to build a stronger foundation for the future. “We had a proprietary content management specific to healthcare, but I think we had just outgrown that technology and we were looking for a more agile solution,” she says.

John Odom, senior consultant, marketing and communications, at St. Louis Children’s Hospital, says, “For me it was trying to find the best combination possible of organizational goals, where those meet with consumer expectations, and then also where those meet with our brand, and how to tie all those things together into what our new site would become.”

What does it take to be an award-winner? Read the full article now and find out:

Award-Winning Site Designs: More Than Skin-Deep

Best regards,
Matt Humphrey

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