How Denver Health Uses Epic Cheers to Streamline Campaigns and Improve Patient Engagement

Customer relationship management (CRM) tools have become essential for healthcare organizations to build stronger patient connections, increase engagement, and enable personalized, timely communication. When used effectively, CRMs can streamline workflows, reduce manual outreach, and help health systems deliver the right message to the right patient at the right time.

But when CRMs rely on outdated or disconnected data sources, the results can be frustrating at best and detrimental at worst. Patients may receive reminders for services they’ve already scheduled or be missed altogether due to inaccurate contact information or incomplete records.

To overcome these challenges, Denver Health transitioned from its Microsoft CRM to Epic’s fully integrated CRM platform, Cheers.

Read on to learn how a switch to the right solution can drive measurable improvements in patient engagement and reduce the administrative burden on staff: Denver Health Leverages Epic Cheers CRM to Drive Patient Engagement and Operational Efficiency

Best regards,
Matt Humphrey
President