Marketing Operations Management Helps Hospitals Streamline Projects

December 12, 2019

// By Althea Fung //

Althea FungThe marketing technology (MarTech) industry is booming. The landscape has grown from 150 solutions in 2011 to 7,040 in 2019. It’s easy to see why — marketing departments need systems to provide oversight of projects. More and more companies are turning to marketing operations management systems to oversee the marketing process from start to finish. For healthcare marketers, it can help teams work more efficiently while also ensuring that usage of data and patient information is compliant.

Todd Eckler, general manager of marketing technology at IntelligenceBank

Todd Eckler, general manager of marketing technology at IntelligenceBank

“A marketing operations platform is a holistic platform that includes project management, review and approval, compliance, digital asset management, brand management, and workflow,” says Todd Eckler, general manager of marketing technology at IntelligenceBank, a marketing software company.

That integration was one of the driving forces that prompted Baptist Health, an eight-hospital system based in Kentucky and southern Indiana, to choose IntelligenceBank.

Katie Jimenez, director of digital engagement at Baptist Health

Katie Jimenez, director of digital engagement at Baptist Health

“Our hospitals were used to operating individually, with their own personnel and their own processes. They were their own brands. We were looking for a way to govern our brand guidelines internally and externally, as well as find a cohesive way to save and file assets and manage marketing projects,” says Katie Jimenez, director of digital engagement at Baptist Health. She says after reviewing a number of solutions, Baptist settled on IntelligenceBank in part because “we wanted a platform that could be tailored to our needs, not just an out-of-the-box software program.”


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