Text Messaging Helps Safety Net Hospital Connect with Patients and Reduce No-Shows by 25-30 Percent

// By Jane Weber Brubaker //

According to Pew Research, “young adults, Hispanics, renters and the poor (as defined by the U.S. Census Bureau’s poverty thresholds) are all far more likely to be cell-only.” So if you’re a safety net hospital like Eskenazi Health in Indianapolis, Indiana, it makes sense to reach out to patients via text messaging, and that’s what it did.

Here we’ll share how Eskenazi Health, working with HC1’s healthcare relationship management platform, significantly reduced no-shows for its multispecialty clinics, and increased physician, staff, and patient satisfaction.

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