Revolutionizing Care: How Digital Transformation Shapes Patient Experience at Intermountain Health
An unrelenting dedication — combined with a healthy dose of digital expertise — earned Intermountain Health recognition as a winner of the 2024 Mark Gothberg eHealthcare Organizational Commitment Award.
// By Susan Dubuque //
How do you align 34 hospitals, 400 clinics, nearly 5,000 employed physicians and advanced care providers, 68,000 caregivers (employees), and more than one million health plan members? For Intermountain Health, the answer is simple: by focusing everyone’s efforts on a unified mission to help people live the healthiest lives possible.
According to Mona Baset, Intermountain Health’s vice president of digital services, the organization’s strategic framework aims to transform experiences across the board by:
- Taking full clinical and financial accountability for the health of more people
- Partnering to keep people well
- Coordinating and providing the best possible care
Mona Baset, vice president of digital services for Intermountain Health
“Many years ago, Bridget van Kranlingen, an IBM leader, said, ‘The last best experience that anyone has anywhere becomes the minimum expectation for the experience they want everywhere,” says Baset. “This is how we approach our work to transform digital experiences for our consumers, patients, health plan members, and caregivers.”
She adds, “Healthcare no longer gets a pass in the experience department, and Intermountain Health continues to lead the way in transforming how all our communities engage with us.”
Read on to learn how this award-winning digital team creates a measurable impact on patient experience.
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