Kaiser Permanente, With 4.8 Million Portal Users, Says All Healthcare Systems Should Strive to Provide Easy and Convenient Care
In a recent article, we presented a recap of the HIMSS15 Patient Engagement Symposium. One of the presentations during the daylong symposium got our attention and we wanted to take a closer look. Judy Derman, Director of Member Engagement at Kaiser Permanente, shared impressive statistics on Kaiser’s portal, and how patients and providers are using it. In the interview that follows, we asked Derman how Kaiser has achieved these results.