Reimagining CRM for Health Systems with an Enterprise-Wide Approach

Sponsored by

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© Plain-English Health Care

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Thursday  |  April 25, 2024   |  2 P.M. Eastern


There’s a shift going on in healthcare organizations. CRM is no longer a technology solution used exclusively by marketers for patient acquisition — and that’s a good thing.

Call center reps, service line leaders, population health teams, and others are increasingly communicating with patients and consumers — reminding them of upcoming appointments, informing them of screenings that are due or past due, sending pre-op or discharge instructions, and more.

What’s the best way for healthcare organizations to manage patient and consumer communications across the enterprise? How can leaders gain visibility across each area?

Join us for a free webinar on Thursday April 25 at 2 p.m. ET to hear from a top industry expert who will share how CRM has evolved and discuss best practices that can help your organization take full advantage of state-of-the-art CRM capabilities.

You’ll learn:

  • What the current state of CRM is in healthcare, and why it often falls short.
  • How to structure CRM for enterprise-wide success.
  • Best practices for implementation, governance, and strategy.
  • How to set priorities that align with the strategic plan when launching campaigns.
  • How a CRM can scale communications using real-time data and rules-based automated campaigns.
  • What to consider when choosing a CRM solution.

And much much more!


Webinar at a Glance 

Date:   Thursday, April 25, 2024

Time:   2:00 P.M. Eastern, 1:00 P.M. Central, 12:00 P.M. Mountain, 11:00 A.M. Pacific

Duration:   60 Minutes

Cost:   This event is free to attend thanks to our event sponsor.

Sponsored by

This event is free to attend thanks to our event sponsor. 

Merge Logo

Your Presenter

Abhi Sharma, Chief Product Officer, Loyal 

Thanks to our sponsor,
this event is FREE to attend.

Can't attend on April 25?

Register now and get the webinar recording to view at your convenience. 

Everyone who registers will be sent a link to the webinar recording after the event.

Abhi Sharma
Chief Product Officer

Abhi has 12+ years of software and entrepreneurial leadership, product development, strategy, and technology operations with an immense amount of experience in healthcare and health tech, including CRM. He believes in transparent leadership and product-centric software and is passionate about building products that solve problems. Abhi enjoys many facets of working across the technology stack, but his domain expertise lies in research, value proposition, functional programming, frontend web and UX.

Jeff Stewart

Your Presenter

Abhi Sharma
Chief Product Officer, Loyal 

Jeff Stewart

About your presenter

A new eHealthcare Strategy & Trends webinar for healthcare marketers and strategists 

CRM is evolving, enabling healthcare leaders to synchronize and prioritize high-value communications that drive profitability and support patients on their healthcare journey. If you’re on a plateau between the promise of CRM and the reality, this webinar will help you understand how to reach new heights