Shaping Patient Trust: 80% of Patients Say Digital Experience Shapes Trust: What Health Systems Need to Know
Wednesday | April 22, 2026| 2 p.m. Eastern
Your Presenters:
- Amanda Todorovich, Enterprise Executive Director of Digital Marketing | Cleveland Clinic
- Cristal Woodley, VP of Marketing | Renown Health
- Kristy Roldan, VP of Growth | MDRG
- Chris Pace, VP, Healthcare Industry | SearchStax Inc.
Moderated by:
- Char Wilson, Owner & Principal Consultant, Char Wilson Consulting
You will learn:
- What new research reveals about the connection between digital experience and patient trust
- How search, navigation and self-service tools influence decision-making
- Where hospital websites unintentionally create friction
- The role of personalization and first-party data in strengthening engagement
- How to reduce call center strain while improving brand perception
