Shaping Patient Trust:

80% of Patients Say Digital Experience Shapes Trust: What Health Systems Need to Know


A new eHealthcare Strategy & Trends webinar with insights from Cleveland Clinic, Renown Health, SearchStax and MDRG

Presented April 22, 2026


This webinar is free for members of eHealthcare Strategy & Trends


Not a member yet?

Start your trial membership.

Sign up for a free 7-day trial
to watch this webinar
and download the slides
now. 

Plus, get access to all member resources.

Already a member? 
Log in to watch. 


Panelists:
Amanda Todorovich, Enterprise Executive Director of Digital Marketing, Cleveland Clinic
Cristal Woodley, VP of Marketing, Renown Health
Kristy Roldan, VP of Growth, MDRG
Chris Pace, VP, Healthcare Industry, SearchStax Inc.

Moderator:
Char Wilson, Owner & Principal Consultant, Char Wilson Consulting

Webinar Speakers

Trust in healthcare is under pressure — and 80% of patients would feel better about their providers if the digital experience improved.

When patients engage online, they are looking for more than information: Every digital experience, search result, navigation path, and self-service interaction either reinforces confidence or introduces doubt.

Watch to hear new consumer research and practical insights from digital leaders at The Cleveland Clinic, Renown Health, SearchStax and MDRG Research. We will examine how the website experience is shaping patient trust today and the most important enhancements you can make to remain competitive.

From the impact of site search performance to the role of personalization and first-party data, we’ll examine where digital friction erodes confidence — and where thoughtful design can rebuild it.

You will learn:

  • What new research reveals about the connection between digital experience and patient trust
  • How search, navigation and self-service tools influence decision-making
  • Where hospital websites unintentionally create friction
  • The role of personalization and first-party data in strengthening engagement
  • How to reduce call center strain while improving brand perception

Panelists


Amanda Todorovich
Enterprise Executive Director, Digital Marketing
Cleveland Clinic

Amanda Todorovich leads digital marketing for Cleveland Clinic, one of the most trusted healthcare brands in the world. As Enterprise Executive Director, she oversees content strategy, digital experience, SEO, multimedia production, social media, and platform operations. Under her leadership, ClevelandClinic.org has grown to over 1.2 billion annual sessions—driving significant brand awareness, patient acquisition, and more than $15 million in annual advertising revenue. Amanda built and scaled a healthcare publishing model inside a health system—transforming Cleveland Clinic’s digital presence into an industry-defining engine for engagement, revenue, and trust. Her team manages thousands of content assets through an in-house editorial staff and a robust production infrastructure. Their work is not only clinically accurate and HIPAA-compliant, but also search-dominant and brand-aligned.

Recognized as one of the most influential voices in healthcare digital marketing, Amanda is a respected thought leader, innovation driver, and key architect of Cleveland Clinic’s global digital growth. She holds a master’s degree in communications from The University of Akron, a bachelor’s degree in public relations from Ohio Northern University, and is a Fellow of the American College of Healthcare Executives.

Amanda Todorovich


Cristal Woodley, MBA
Vice President of Marketing and Communications
Renown Health

Cristal Woodley, MBA, is Vice President of Marketing and Communications at Renown Health, where she leads brand strategy, marketing, digital engagement, internal and external communications, and physician and recruitment marketing. She advanced through roles including Senior Director of Marketing & Communications and Director of Marketing and Customer Engagement, contributing to integrated marketing, digital strategy, service line growth, and community outreach. A native Nevadan, she holds an MBA in IT Management and a dual BS in Accounting and Information Systems, and serves on the Big Brothers Big Sisters board.

Cristal-Woodley-Renown-Health


Kristy Roldan
VP Growth
MDRG

Kristy leads client insights and business development for MDRG. She oversees all of MDRG's healthcare relationships having a deep understanding of the category along with the unique challenges health systems face. She is also a veteran in brand consulting having worked with clients like Honda and McCormick.

Kristy Roldan


Chris Pace
VP Healthcare Industry
SearchStax

Chris Pace is a marketing leader with over 20 years devoted to the healthcare industry. He currently serves as VP of Healthcare Industry at SearchStax. Previously, Chris was the Senior Director of Digital Marketing at Banner Health, the largest hospital system and employer in Arizona. During his tenure at Banner Health, Chris led the content strategy, service line marketing, and website development strategy. Under his leadership, Banner significantly expanded its digital footprint through the implementation of a comprehensive digital marketing stack, positioning BannerHealth.com among the top 10 most visited healthcare websites. In 2024, Chris was honored with induction into the Healthcare Internet Hall of Fame.

Chris Pace


Do you have valuable content that you'd like to get in front of decision makers at hospitals, health systems, and physician groups?

Contact us about advertising and sponsorship opportunities.