Strategy

Digital Showcase: Intermountain Health Orthopedic Campaign Boosts Appointments

Intermountain Health logo

// By Susan Dubuque // Intermountain Health saw an opportunity to expand its reach and strengthen access to orthopedic services in the Western Colorado market. The system wanted a campaign that would drive awareness, engagement, and appointments. Discover how this smart digital campaign exceeds every goal and offers practical lessons for healthcare marketers.

AI and Content: Turning Generative Tools into a Scalable Strategy

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A virtual summit for healthcare marketers and digital strategists from eHealthcare Strategy & Trends

Presented December 9, 2025 at 1 p.m. Eastern 

Panelists:

  • Matt Cyr, Founder & President, Loop AI Agency
  • Allie Karas, Senior Vice President of Content, MJH Life Sciences
  • Carolina Anthony, Executive Director, Digital Marketing, AdventHealth

Moderated by:

  • Emily Baker, AVP, Engagement Strategy, BPD

Join us to learn how healthcare leaders are:

  • Translating enterprise goals into AI-informed content roadmaps that prioritize the right topics, audiences, and formats.
  • Using generative AI to support audience research, content ideation, and first drafts, while preserving a strong editorial point of view.
  • Establishing content standards, style guides, and prompts that help AI produce outputs aligned with brand, clinical, and accessibility requirements.
  • Optimizing existing content for AI-driven search and summarization so that trusted information is more likely to surface in AI answers and recommendation engines.
  • Integrating human review, legal/compliance sign-off, and fact-checking into AI-assisted workflows without overwhelming teams.
  • Upskilling writers, strategists, and digital teams to use AI tools confidently — including how to spot hallucinations, bias, and gaps
  • Defining KPIs and feedback loops that show where AI is helping content perform better, and where traditional approaches are still the better choice

day-2-session-1 Speakers

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Inside the Real-World AI Playbooks of Leading Health Systems

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Learn What’s Working and What’s Next from Marketers Implementing AI at Scale

Presented December 8, 2025

Panelists:

  • Val Lopez, Assistant Vice President, Marketing Operations, Baptist Health South Florida
  • Lisa D. Mason, AVP, Product Design & Insights, Providence
  • Amanda Todorovich, Enterprise Executive Director, Digital Marketing, Cleveland Clinic
  • Stephanie Wierwille, EVP, Engagement, BPD

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

Join us to learn how healthcare leaders are:

  • Navigating the early stages of AI learning and adoption across large organizations
  • Identifying smart, strategic opportunities for AI in marketing workflows
  • Aligning AI efforts with patient trust, brand values, and data governance
  • Building internal literacy and cross-functional support
  • Avoiding pitfalls and pushing past pilot fatigue
  • Keeping the human element at the center of AI-driven strategies

Day 1 Keynote Speakers

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Conference Preview: HCIC 2025 Heats Up in Las Vegas

Kathy Divis

We asked people who have supported HCIC for many years what makes it such a valuable conference that they keep coming back year after year. Here, we share their comments and highlight sessions you won’t want to miss. Join healthcare marketing leaders and innovators, November 9-12 at Caesars Palace, Las Vegas.

Go All In on Digital Marketing Success at HCIC 2025

Feinberg-David-Mount-Sinai

// By Jane Weber Brubaker // We asked people who have supported HCIC for many years what makes it such a valuable conference that they keep coming back year after year. Here, we share their comments and highlight sessions you won’t want to miss. Join healthcare marketing leaders and innovators, November 9-12 at Caesars Palace, Las Vegas.

Best Practices for Your ROI-Ready Service Line Campaigns

Square image- Best Practices for Your ROI-Ready Service Line Campaigns

In the dynamic landscape of healthcare marketing, marketers must navigate the complexities of achieving maximum return on investment (ROI) through strategic service line campaigns.

The healthcare industry, historically, has faced challenges establishing a trustworthy connection between service line campaigns and downstream revenue.

This ebook on ROI optimization empowers marketers with a trustworthy way to match service line campaigns to downstream revenue, ensuring not only resonance with target audiences but also measurable contributions to the organization’s growth and success.

Download the ebook today to get actionable insights, strategies, and proven methods to unlock the full potential of your service line campaigns.

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Mobile Apps for Healthcare Providers: Your Patients Need More Than Just a Portal.

ft image square Your Patients Need More Than Just A Portal.

An investment in mobile is essential to compete in today’s healthcare marketplace. But should you build or buy?

Meeting customers where they are — on devices they use, in ways that are familiar and seamless — continues to separate leaders from laggards in the healthcare provider space.

Mobile-first strategies, particularly mobile apps, have become a critical part of these efforts.

The mobile app conversation is not a simple one, even if the choices themselves are relatively straightforward: build your own proprietary mobile app or use an existing EHR-provided app, such as Epic’s MyChart.

Download this new white paper today to get insights on how to lead your organization to the right decision.

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Collaboration: The New Gold Standard for Successful Healthcare Organizations

The pandemic had a silver lining. It took a wrecking ball to the walls that have separated internal departments within health systems. Organizations battling COVID-19 had to break down the silos, join forces, and learn to collaborate in new ways. These newly acquired skills are valuable in a post-pandemic world as well.

Health systems that forge internal alliances unleash their collective strengths and leverage competitive strengths to lead their organizations and the industry in innovation and transformation.

This report is a collection of our best articles on the value of collaboration, with interviews from healthcare leaders who have successfully built coalitions, worked across departmental lines, and brought teams together to accomplish what their organizations needed most.

Download now »

Using Digital Tools To Enhance the Patient Journey

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The coronavirus, growing consumerism, and increased competition are contributing to decreased patient loyalty and a heightened need for healthcare organizations to improve the patient experience through digital transformation. “The latest market research shows there’s been a sharp drop in loyalty over the past few years, especially during the pandemic,” says Ben Dillon, chief strategy officer Read More

Improving the Patient Experience Through Digital Transformation

Calhoun-Kendra-Avera

// By Brian Griffin // Two health systems, one in Florida and one in South Dakota, are at the forefront of using technology to meet the rapidly changing expectations of healthcare consumers. The coronavirus, growing consumerism, and increased competition are contributing to decreased patient loyalty and a heightened need for healthcare organizations to improve the Read More

SHSMD Connections 2019: Making Room for Innovation

Jeff Steblea, director of sales for Eruptr

// By Jared Johnson // It’s time to make more room for innovation in our marketing and strategy, according to participants at SHSMD Connections 2019. SHSMD Connections, the annual conference of the Society for Healthcare Strategy and Market Development, was held September 8-11 in Nashville, Tennessee. The conference included inspirational keynotes, 140+ solution providers, informative Read More