Are Hyper-Personalized Patient Journeys Our New Future? How Industry Leaders Are Using AI Agents to Get There
A virtual summit for healthcare marketers and digital strategists from eHealthcare Strategy & Trends
Presented December 11, 2025 at 2:30 p.m. Eastern
Panelists:
- Andrew Chang, Chief Marketing Officer, UChicago Medicine
- Chris Hemphill, Founder and Head of Applied Data Science & AI Modular Feedback
- Paul Lambson, Assistant Vice President, Consumer Technology, Northwell Health
Moderated by:
- Drew Marlatt, VP, Data Products and Technology, BPD
You’ll Learn:
- How healthcare consumerism can improve with AI “agents”— autonomous software that can navigate systems, pull data, and complete transactions without human intervention.
- What it looks like to design systems and processes where consumer interactions feel effortless.
- What happens when websites are no longer the primary tool for transactions.
- How AI agents are enabling real-time personalization and eliminating the “one-size-fits-all” healthcare digital experience that has long frustrated patients.
