Customer Experience (CX)

Assess How You’re Collecting and Using Your Healthcare Data

Optum

“From digital data streams to artificial intelligence and predictive analytics, the prevalence and use of marketing data is growing exponentially,” says Daniel Fell of Optum. “According to a recent State of Marketing report from Salesforce, the median number of data sources used by marketers grew 50 percent from 2019 to 2021. And the report showed Read More

Third-Party Cookie Deprecation: What You Should Do to Get Ready

Samantha Ngo

// By Jim Samuel // Third-party cookies may have received a reprieve, but that only gives you more time to prepare for their eventual demise. Whether it’s because of Apple’s security updates to its email app, Google’s end to support for cookies, or the new privacy laws in many states and countries, organizations that rely Read More

One Expert’s Take on Why and How Telehealth Could Be Better

Paragon

Telehealth skyrocketed during the pandemic as a way to keep patients and providers safe when in-person office visits weren’t absolutely necessary. The volume of virtual visits went from hundreds a month to thousands a day practically overnight, but the quality of the experience hasn’t always measured up. How do we make it better? To imagine Read More

Healthcare Data Is Growing, With a Profound Impact

“According to IDC, data in healthcare is expected to grow at a rate of 36 percent per year through 2025, outranking industries such as manufacturing, media, and financial services,” says Salchin Kalra, vice president of customer success at Infostretch. He says this is no accident. Read on for an excerpt from his new article: Data Read More

Member Webinar: Digital Health Strategies that Will Shape the Future

Nooteboom-Schneider-Batchu-Green-Haldeman

How the pandemic has accelerated digital innovation in care delivery — and how you can take advantage of new models to meet consumer expectations

An eHealthcare Strategy & Trends webinar on demand for healthcare marketers and digital strategists.

The COVID-19 pandemic has created opportunities to transform care delivery with digital solutions and spawned digital health strategies that will define the future.

Which emerging digital solutions have the most power to disrupt? What does this mean for the future of telehealth? Or hospital care at home? What new challenges have emerged that we must pay attention to?

This panel discussion will focus on how health systems and technology leaders are pivoting and developing their digital health plans and products in response to the new landscape, and how they are partnering with vendors, incubators, and accelerators in new ways as digital health solutions proliferate.

Watch Now »

When Digital Platforms for Scheduling COVID-19 Vaccination Appointments Leave Some Seniors Shut Out, Others Step In to Help

// By Jim Samuel // Scheduling appointments for the COVID-19 vaccine was supposed to be easy because of digital tools. But digital tools have proven difficult to use for many older Americans. To help, some hospitals, health systems, and public health departments have embraced older technology, while community residents have stepped in to help. Adults Read More

The Digital Team’s Important Role in COVID-19 Vaccinations

Zain Ismail, Henry Ford Health System

// By Jared Johnson //  Ask the Expert with Zain Ismail, Principal Transformation Consultant, Strategy and Digital Health, Henry Ford Health System This chapter of the pandemic is the time for nonclinical teams to shine, according to Zain Ismail, principal transformation consultant for the Henry Ford Health System. In particular, digital marketing and communications teams Read More

Yes, You Can Get Personal Without Violating HIPAA

While 75 percent of consumers prefer to do business with organizations that create a personal, relevant shopping experience, 60 percent don’t think the communications they receive from healthcare institutions meet the mark. With more and more patient acquisition processes occurring online — from health research to appointment scheduling — dynamic personalization presents an opportunity to Read More

Best Practices for Creating Personalized Experiences That Customers Value

// By Marlene Kurban // While 75 percent of consumers prefer to do business with organizations that create a personal, relevant shopping experience, 60 percent don’t think the communications they receive from healthcare institutions meet the mark. With more and more patient acquisition processes occurring online — from health research to appointment scheduling — dynamic Read More