Departments

Best Ways to Rev Up Your Email Response Rates

jane-brubaker

Ask the Expert, with Jay Schwedelson, founder of SubjectLine.com and CEO of Outcome Media // By Jane Weber Brubaker //   Small tweaks to your email campaigns can add up to big gains. Email has been around longer than most other forms of digital media. “Every company on the planet does it, but it’s sometimes Read More

Northern Light Health Tackles Loneliness with ‘How Are You?’ Campaign

Althea Fung

// By Althea Fung // Loneliness is an epidemic worsened by the pandemic. It hits some age groups harder than others. A campaign designed to help people assess their level of loneliness is helping people connect with one another and the care they need. If you’ve been feeling lonely lately, you’re not alone. Unfortunately, loneliness Read More

ChatGPT and the Future of AI in Healthcare Communication

Avishek Pal

Is AI the new normal in healthcare communication? When ChatGPT was released to the public in November 2022, it gained more than a million users within five days. Since then, there are already more than 100 million users worldwide, making it the fastest-growing consumer application in history. In this brave new world of ChatGPT, most Read More

Build the Data Management Foundation You Need for Successful Digital Healthcare Consumer Experiences

Build the Data Management Foundation You Need Photo

Learn from the nine-month journey of PeaceHealth to evaluate and improve its data management, and discover how you can break down your data silos — the single biggest obstacle that prevents your organization from delivering the digital experiences consumers expect and deserve.

Panelists:

  • Lisa Williams, Interim VP Marketing, Digital Strategy and Brand
  • Rachelle Montano, Vice President of Clinical Strategy, Loyal

Watch this webinar and you’ll learn:

  • How PeaceHealth collaborated with internal stakeholders to align provider, location, and condition data
  • The key components of a successful data management strategy
  • Why governance is critical to effective data management
  • Best practices for managing provider and location information
  • Integration tactics for clinical and consumer taxonomies
  • Why dedicated resources are essential
  • How lack of data accuracy and alignment across provider, location, and condition data can become the perfect storm of problems — and why working toward a solution is worth fighting for

And much more!

Watch Now »

CRM Success in Healthcare: Integration and Automation

Baptist Health logo

The rapid, COVID-driven pace of innovation that some saw as the pandemic’s silver lining is slowing down. As we pick up where we left off, we see that some of the challenges that were dogging provider organizations before the onset of the pandemic are still there. CRM is one example. Many healthcare organizations that have Read More

What Does AI Mean for the Future of Healthcare Communication?

Margolin-Wendy

// By Wendy Margolin // In the brave new world of ChatGPT, most healthcare communicators and medical writers waver between somewhat nervous and cautiously optimistic. If a pharmaceutical researcher asks ChatGPT about a drug’s efficacy, is that considered a clinical trial? Does it need to be filed on ClinicalTrials.gov? These were the provocative questions that Read More

How Predictive Search Can Improve the Consumer Online Experience

Jonathan Adams

Predictive search can help your health system’s website be quicker, easier, and more accurate for consumers. Couple that with voice recognition technology and you can help make your website more valuable and accessible to more people than ever. Thanks to new tools and technology, you can make that happen in weeks. To get good search Read More

What It Takes to Achieve CRM Success

jane-brubaker

// By Jane Weber Brubaker // Baptist Health in Jacksonville, Florida knew it needed to consolidate its data and technology platforms to make them usable for marketing and to better serve consumers, patients, and internal stakeholders. The rapid, COVID-driven pace of innovation that some saw as the pandemic’s silver lining is slowing down. As we Read More

Healthcare Marketing to the Hispanic Community: A Growing Market Segment

Daniel Sokol

The Hispanic population is growing, and so is its buying power. How will your health system meet their needs? Hispanics are the largest, youngest, and fastest-growing population in the United States. Since 1970 — when Hispanics made up 5 percent of the population (about 9.6 million), the Hispanic population has grown more than sixfold. It’s Read More

Improving the Consumer Online Experience with Predictive Search

Jim-Samuel

 // By Jim Samuel // Predictive search can help your health system’s website be quicker, easier, and more accurate for consumers. Couple that with voice recognition technology and you can help make your website more valuable and accessible to more people than ever. Thanks to new tools and technology, you can make that happen in Read More

Where Healthcare CRM Is Headed in 2023 and Beyond

Seth Kaplan

// By Jared Johnson // As CRM has matured, expectations have changed. Digital leaders at HonorHealth discuss the challenges and opportunities, and the importance of close collaboration between strategy and operations to help internal clients achieve success. Marketers at hospitals and health systems have spent the better part of a decade building the business case Read More

How Brand Journalism Can Take Your Healthcare Marketing to a New Level

Margolin-Wendy

If your healthcare marketing strategy doesn’t include brand journalism, you may be missing out on powerful ways to connect with your audience and build long-term trust with your organization. The internet is inundated with blogs on every medical ailment known to man. Content from medical experts matters — especially in a climate of healthcare misinformation Read More

Hackensack Meridian Health Named One of Four Organizations to Receive Top Award at 23rd Annual eHealthcare Leadership Awards Ceremony

// By Susan Dubuque // To truly meet the healthcare needs of patients and citizens of New Jersey, Hackensack Meridian Health leaders recognized that the system needed to invest in digital health. And the investments had to go beyond purchasing new technology — it would require total commitment at every level of the organization. Hackensack Read More

Brand Journalism: Best-in-Class Storytelling Builds Trust and Loyalty

0-content-vs-brand-journalism

// By Wendy Margolin // How to win hearts and minds with stories that matter. The internet is inundated with blogs on every medical ailment known to man. Content from medical experts matters — especially in a climate of healthcare misinformation and disinformation. It is a key component of SEO strategy. But it may not Read More

Healthcare Content Hub Strategy: Giving Users What They Want

Amy Stevens

As a healthcare marketer, how do you create content that is relevant to your audience and meets their specific needs? Content marketers know that a well-told story can leave an indelible mark on the reader. It can make seemingly boring topics engaging and highlight connections between disparate groups. In the past, marketers would have to Read More

When It Comes to Content, Cleveland Clinic Is Never Content

jane-brubaker

// By Jane Weber Brubaker // Five principles for leading your organization’s digital marketing efforts. Amanda Todorovich, Cleveland Clinic’s executive director of content marketing, freely admits that the scope of what she and her team are tasked with is not typical. How often does a CEO ask what it would take to become the best Read More

4 Essential Content Marketing Books for Healthcare Marketers

1a-joe-pulizzi

Content marketing should be an essential part of any healthcare organization’s marketing efforts. A good content marketing program can help you generate organic search results that let you build awareness, educate the market, and drive volume to your website. If you’re building a content marketing library for yourself or your staff, you may wonder what Read More

Digital Content Drives Visibility for Specialists at Baptist Health

Adam-Mary-Baptist-Health-SF

// By Jane Weber Brubaker  // When it comes to media consumption, digital is winning. And that goes for physicians, not just consumers. Quality content, available on digital channels, raises awareness of your services, and forges strong connections with engaged referring physicians. When your health system is launching a major new service line and rapidly Read More

How OSU Wexner Consolidated Its Multi-Site Content Into a Single Mega Site

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Ohio State Wexner Medical Center faced a challenge. It wanted to combine blog content and news from several high-performing system websites into a single mega site called Ohio State Health & Discovery. But much of the content it planned to use had earned high rankings in Google’s search engine results pages (SERP), including many placements Read More

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