Featured Articles

Platinum Playbook: An Inside Look at Award-Winning Hospital Websites

Hospital Websites Day 5 Closing Keynote 

Friday | March 13, 2026 | 2:30 p.m. Eastern

Panelists:

  • Carolina Anthony, Executive Director, Digital Marketing, AdventHealth
  • Laura Housholder, Digital Marketing Manager, Children’s Nebraska
  • William “Skip” Hidlay, Vice President and Chief Communications and Marketing Officer, The Ohio State University Wexner Medical Center

Moderator:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

The panelists will share:
The panelists will share:

  • What set their award–winning websites apart from competitors
  • The design, UX, and content decisions that made the biggest impact
  • How AI is influencing search, content strategy, and user journeys today
  • Lessons learned — including what they would do differently if starting now
  • How their websites continue to evolve in a fast-changing digital environment

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From Silo to System: Building a Scalable Location Strategy That Improves Findability

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Hospital Websites Day 4 Session 2 

Thursday | March 12, 2026 | 2:30 p.m. Eastern

Panelists:

  • Ben Dillon, CEO, Geonetric
  • Mandi Graham, Application Analyst IV, Billings Clinic
  • Jeff Giffin, Digital Marketing Liaison, Billings Clinic

Moderated by:

  • Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C

This session will cover:

  • Common challenges healthcare organizations face as location content grows and becomes harder to manage
  • Key components of an effective location strategy, from auditing and hierarchy to structured content
  • How user-focused location profiles can function like microsites within a broader site framework
  • Improving search visibility and patient clarity through consistent, well-structured location data
  • Building a location foundation that supports future digital initiatives and ongoing expansion

Day 4 Session 2 Speakers

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Creating Flexible Hospital Websites That Grow with Your Organization

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Hospital Websites Day 4 Session 1 

Thursday | March 12, 2026 | 1:00 p.m. Eastern

Panelists:

  • Meghan Eddy Crombie, Senior Enterprise Account Executive, Optimizely
  • David Sturtz, Senior Vice President of Product, Geonetric
  • Julie Lindsay, Digital Strategy Consultant at Hospital Sisters Health System
  • Aaron Watkins, AVP, Digital Strategy, NorthBay Health

Moderated by:

  • Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C

You’ll hear perspectives on:

  • How health systems evaluate platform needs, prioritize capabilities, and build a business case for change
  • How to create a scalable digital foundation that supports ongoing growth and improvement
  • Where platforms and implementation partners each play a critical role in achieving long-term value
  • How to plan for “what’s next” (including AI, search, and experience optimization) with clear use cases, not buzzwords

Day 4 Session 1 Speakers

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Ask Us Anything: AI Search + the Future of Website Content

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Hospital Websites Day 3 Session 2 

Wednesday | March 11, 2026 | 2:30 p.m. Eastern

Panelists:

  • Amanda Todorovich, Cleveland Clinic
  • Ahava Leibtag, Aha Media Group

Moderator:

  • Lacey Reichwald, Aha Media Group, as moderator

Ask us about:

  • How AI search is changing traffic, SEO, and web strategy
  • What “AI-ready” content actually looks like — and how to get started
  • Whether your content still matters (spoiler: yes)
  • What to do now to future-proof your site content for LLMs and chatbots
  • The role of E-E-A-T, branding, and trust when users don’t even visit your site

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How Content Informs Digital Transformation

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Hospital Websites Day 3 Session 1 

Wednesday | March 11, 2026 | 1:00 p.m. Eastern

Panelists:

  • Heather Linder, VP, Brand and Growth Marketing, OU Health
  • Kalee Hildreth, Executive Director of Digital Transformation and Marketing Operations, UChicago Medicine

Moderated by:

  • Ahava Leibtag, Founder and CEO, Aha Media Group Digital, L.L.C

You’ll hear about:

  • How content operations and governance set you up for AI tools like chatbots and generative search
  • What it means to write for AI, not just for SEO — and how to do both
  • Why healthcare organizations can’t afford to separate content from brand or digital product strategy
  • How smart, structured content connects patient experience, access, and growth
  • Why “digital transformation” must also be content transformation — and organizational transformation

Day 3 Session 1 Speakers

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Better Design, Easier Access: How Digital Experience Shapes Care

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Hospital Websites Day 2 Session 2 

Tuesday | March 10, 2026 | 2:30 p.m. Eastern

Panelists:

  • Diane Hammons, Director of Digital Engagement, WG Content
  • Ben Cash, CEO, Reason One
  • Andy Lyons, Interim Vice President & Chief Marketing and Digital Officer, Roper St. Francis Healthcare
  • Kayla Saturday, Director, Digital Experience & Integration, Emory Healthcare

Moderator:

  • Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C

You’ll hear perspectives on:

  • What teams really mean by “better design,” and what often gets overlooked
  • Where patient effort, friction, and cognitive overload build across key journeys
  • Where clarity and confidence break down, even when experiences look polished
  • Where differentiation strengthens trust and improves the patient experience, not just the look and feel
  • How AI and automation can reduce burden or introduce new uncertainty, and what it takes for improvements to hold up operationally

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Healthcare Websites with a Purpose

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Hospital Websites Day 2 Session 1 

Tuesday | March 10, 2026 | 1:00 p.m. Eastern

Panelists:

  • Cynthia Li, Vice President, Client Partnership, Huge
  • Joseph Unger, Senior Manager of Digital Products, Atlantic Health
  • Amy Augenstein. Senior Specialist Consumer Experience Platform, Atlantic Health
  • TJ Kottenstette, Digital Strategist, The Kids Mental Health Foundation, Nationwide Children’s Hospital

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

In this session, you’ll learn:

  • How leading organizations define the primary job of a website — and design around that purpose rather than defaulting to a redesign
  • When a specialized or campaign-based site makes strategic sense — and when it doesn’t
  • The differences (and surprising similarities) between designing for access to care and designing for education, reassurance, and community support
  • How to move beyond “reskinning” and instead make meaningful improvements to structure, content, and experience
  • Where personalization and AI-driven tools create measurable value — and where they introduce unnecessary complexity
  • Which metrics truly influence leadership confidence and digital investment
  • How marketing, IT, and agency partners can work together to build purposeful experiences without slowing innovation

Websites with a Purpose Speakers

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The Next Generation of Hospital Websites

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Hospital Websites Day 1 Session 1 Keynote

Monday | March 9, 2026 | 2:00 p.m. Eastern

Panelists:

  • Adrienne Woods, Vice President, Consumer Engagement, Hackensack Meridian Health
  • Jeff Stewart, VP, Strategic Marketing, CHRISTUS Health
  • Mona Baset, Vice President, Digital Engagement, Intermountain Health

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

What you’ll learn:

  • How generative AI and AI Overviews are rewriting the rules of search visibility
  • The future of content design: modular, structured, and personalized
  • What today’s visitors expect from your site, and how to deliver it
  • The growing role of your website in enabling transactions: find care, pay bills, schedule, and more
  • Why architecture, governance, and technology decisions matter more than ever
  • How to future-proof your site

The Next Generation of Hospital Websites Speakers

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Why Healthcare Marketers Can’t Rely on Old Playbooks Anymore

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Metrics that live in marketing-only reports rarely influence leadership decisions. But metrics that are shared across marketing, finance, and operations align organizational priorities. Learn how to clearly articulate the value of marketing in driving organizational growth and success.

Harnessing the Power of AI to Extract Value from Data

Anthony Cadieux

// By Jane Weber Brubaker // A panel of experts from AdventHealth, Community Health Network, Ochsner Health, and BPD weighs in on the potential of AI to accelerate analytics and uncover new insights. Here, we share the panelists’ reflections on where their organizations are on the AI continuum, and the essential role of data in leveraging AI.

Why Privacy-Focused Healthcare Marketing Drives Better Performance

Learn how you can turn your privacy challenges into performance opportunities

Presented January 29, 2026

Your Presenters:

  • Nardeep Singh, MSITM, Marketing Technology Manager, Renown Health
  • Dave Twichell, Head of Marketing, Freshpaint

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

You’ll Learn:

  • Why privacy compliance is more than a legal requirement; it’s a performance enabler
  • How privacy-respecting tracking allows for full-funnel visibility, from ad click to appointment
  • Tactics for modern, HIPAA-aligned audience segmentation and campaign targeting
  • How performance marketing can prove value when budgets are tight
  • Proven methods to rebuild marketing insight without increasing risk

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How 3 Healthcare Leaders Use Agentic AI to Personalize Healthcare

Andrew Chang

// By Wendy Margolin // Agentic AI has the potential to help health systems deliver personalized patient experiences that are commonplace in industries like retail and hospitality. Read on to see how leaders from UChicago Medicine, Northwell Health, and Modular Feedback use AI-enabled workflows to reduce friction, improve access, and scale communication.

AI Intensive in December Sets the Stage for 2026

Val Lopez

// By Jane Weber Brubaker // Where is your organization on the AI learning curve? The real challenge is less about catching up and more about getting started and being persistent about exploring the potential. Learn how leaders from Cleveland Clinic, Providence, Baptist Health South Florida, and BPD experiment with AI.

Digital Showcase: Intermountain Health Orthopedic Campaign Boosts Appointments

Intermountain Health logo

// By Susan Dubuque // Intermountain Health saw an opportunity to expand its reach and strengthen access to orthopedic services in the Western Colorado market. The system wanted a campaign that would drive awareness, engagement, and appointments. Discover how this smart digital campaign exceeds every goal and offers practical lessons for healthcare marketers.

AI in Healthcare Marketing Week

A virtual summit for healthcare marketers and digital strategists from eHealthcare Strategy & Trends

Presented December 8-12, 2025

Artificial intelligence is transforming every aspect of healthcare, but what does that really mean for marketing?

From predictive modeling to generative content, AI has the potential to reshape how health systems engage consumers, manage campaigns, and allocate resources. But for senior marketing leaders, the path forward isn’t about shiny new objects — it’s about strategy, structure, and scalability.

Join us for a full week of programming for marketing and digital leaders at hospitals, health systems, and other healthcare provider organizations.

Whether you’re building your first use case or shaping a system-wide roadmap, this virtual summit will help you move toward meaningful, mission-aligned implementation.

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