COVID-19

Submit Your Entry to the 2021 eHealthcare Leadership Awards!

It’s May, and if you’re part of the digital healthcare marketing community, you know what that means… the Call for Entries for the 2021 eHealthcare Leadership Awards is officially open! What a year it has been. Last year around this time, we were hoping the worst was over and we could begin to get back Read More

Salinas Valley Memorial Healthcare System’s Internal Communications Strategy Kept Employees Connected During COVID-19

Alan Shoebridge

 // By Brian Griffin // Among the many adjustments hospital and health system marketers have made during the coronavirus pandemic is placing a greater emphasis on internal communications. In many cases, the shift has been dramatic. Alan Shoebridge, director of marketing and communication at Salinas Valley Memorial Healthcare System (SVMHS) in west-central California, estimates that Read More

eHealthcare Leadership Awards: Recognizing Excellence in COVID-19 Communications

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// By Jane Weber Brubaker // The past 12 months have pushed healthcare organizations to adapt quickly and build resilience to meet the ever-changing circumstances brought on by the pandemic. Communicators in healthcare organizations have had to continuously anticipate the pandemic-related information needs of their organizations and communities and create multidirectional, multiplatform, multichannel communications to Read More

Call for Entries for the 2021 eHealthcare Leadership Awards Is Open

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// By Jane Weber Brubaker // It’s May, and if you’re part of the digital healthcare marketing community, you know what that means… the Call for Entries for the 2021 eHealthcare Leadership Awards is officially open! What a year it has been. Last year around this time, we were hoping the worst was over and Read More

Heading Off Misinformation With a Collaborative Approach

Tina Varona

The internet is rife with misinformation. During the COVID pandemic, when we’re all desperate for facts, getting the wrong information can have consequences for communities. For Hartford HealthCare, a seven-hospital health system serving Connecticut and parts of Rhode Island and Massachusetts, a collaborative approach allowed the communications and marketing teams to disseminate valuable information across Read More

What Are the Top Digital Priorities as We Move Out of the Pandemic?

Ben Dillon Geonetric

We’re fortunate at eHealthcare Strategy & Trends to have a talented and dedicated group of advisors with diverse backgrounds and experience — senior executives from leading healthcare organizations, digital agencies, and consulting groups. So when we wanted to get a broad perspective on where things are likely to go as we move out of the Read More

As we come out of the pandemic, what are the top digital priorities for healthcare organizations as they get back to business?

John Halamka

Ask the Expert, with the eHealthcare Strategy & Trends Editorial Advisory Board // By Jane Weber Brubaker // We’re fortunate at eHealthcare Strategy & Trends to have a talented and dedicated group of advisors with diverse backgrounds and experience — senior executives from leading healthcare organizations, digital agencies, and consulting groups. So when we wanted Read More

Learn How One System Is Fighting COVID Via Digital Transformation

COVID-19 has disrupted American healthcare — killing more than half a million people, including more than 2,900 healthcare workers; challenging bed and equipment capacity; and canceling elective health services. But it also has sped up digital transformation of healthcare and brought to the forefront innovative approaches to how patients receive care. Providence, a Seattle-based 51-hospital Read More

How QR Codes Made a Healthcare Comeback in 2020

William Gagnon is senior director, digital at Boston Children’s

Last year, when every hospital had to pivot quickly to adapt to the realities of COVID-19, clinicians at Boston Children’s Hospital approached the digital strategy team for help. They wanted to see if QR codes could be used to facilitate in-hospital teleconferencing for COVID-19 patients. “They needed 500 and something [QR codes] for every room Read More

The Digital Team’s Important Role in COVID-19 Vaccinations

Zain Ismail, Henry Ford Health System

// By Jared Johnson //  Ask the Expert with Zain Ismail, Principal Transformation Consultant, Strategy and Digital Health, Henry Ford Health System This chapter of the pandemic is the time for nonclinical teams to shine, according to Zain Ismail, principal transformation consultant for the Henry Ford Health System. In particular, digital marketing and communications teams Read More

How To Encourage the Reluctant To Get Vaccinated

Three experts from Geonetric recently shared tips for overcoming community hesitancy and misinformation about getting vaccinated. “There’s a lot of interest in this topic,” says David Sturtz, vice president of marketing and business development. Sturtz, along with Stella Hart, content strategist and writer, and Tim Lane, director of digital marketing, reviewed data concerning people’s beliefs Read More

How Do We Change People’s Minds About Getting the Vaccine?

// By Wendy Stark Healy // The release of the first COVID-19 vaccines in mid-December made Geonetric’s webinar, “Support Your COVID-19 Vaccination Efforts with Your Marketing Strategy,” very timely. Three experts from the agency shared tips for overcoming community hesitancy and misinformation about getting vaccinated. “There’s a lot of interest in this topic,” says David Read More

How To Plan Digital Marketing Campaigns in an Uncertain Environment

Hospital digital teams continue to ask lots of questions about resuming and revising their digital marketing campaigns as COVID-19 infection rates continue to rise. For many, it continues to be a challenge to make decisions about how to revive key service-line campaigns while simultaneously mixing in COVID-19 informational messaging. JK Lloyd, president of Eruptr, recently Read More

How Has COVID-19 Affected Digital Healthcare Marketing?

Ben Dillon Geonetric

“The COVID-19 pandemic has impacted every industry in the U.S., but not all in the same way or to the same degree,” says Ben Dillon of Geonetric. “Healthcare’s experience has been unique, with the combination of shutdowns early in the crisis coupled with costly emergency response plans for many health systems. Teams pivoted to focus Read More

How COVID Has Changed Your Search Strategy

Carrie Liken, head of healthcare industry at Yext

“The COVID-19 pandemic has been a defining moment for humanity. It has been equally defining for healthcare,” says Carrie Liken, head of industry, healthcare at Yext. Here’s an excerpt from Liken’s new article: As long as COVID is part of our world, people will travel less for care, and they will search more for local Read More

Winning with Digital Marketing Campaigns During the Pandemic’s Ups and Downs

Jared Johnson

Ask the Expert, with JK Lloyd, President, Eruptr // By Jared Johnson // Hospital digital teams continue to ask lots of questions about resuming and revising their digital marketing campaigns as COVID-19 infection rates continue to rise. For many, it continues to be a challenge to make decisions about how to revive key service-line campaigns while Read More

All Healthcare Is Local — Especially During a Pandemic

Carrie Liken, head of healthcare industry at Yext

// By Carrie Liken // The COVID-19 pandemic has been a defining moment for humanity. It has been equally defining for healthcare. As long as COVID is part of our world, people will travel less for care, and they will search more for local care that is convenient to them. If you use this to Read More

Digital Marketing Trends in 2020 — The Impact of COVID-19

Ben Dillon Geonetric

// By Ben Dillon // The COVID-19 pandemic has impacted every industry in the U.S., but not all in the same way or to the same degree. Healthcare’s experience has been unique, with the combination of shutdowns early in the crisis coupled with costly emergency response plans for many health systems. Teams pivoted to focus Read More

Healthcare Logistics: Delivering Medical Essentials Via Drone

Keller Rinaudo, co-founder and CEO of Zipline

What does a healthcare logistics company that’s had success distributing medical supplies to remote healthcare facilities in rural Africa have to offer large, technologically advanced, geographically distributed health systems in the U.S.? Plenty. Zipline, whose mission is “to provide every human on Earth with instant access to vital medical supplies,” developed a system for delivery Read More

North Carolina Is First in Flight — Again

jane-brubaker

Novant Health’s pandemic response includes delivery of critical supplies by drone. // By Jane Weber Brubaker // What does a healthcare logistics company that’s had success distributing medical supplies to remote healthcare facilities in rural Africa have to offer large, technologically advanced, geographically distributed health systems in the U.S.? Plenty. Zipline, whose mission is “to Read More

Using a CRM To Build a Multilayered Campaign at Johns Hopkins

Suzanne Sawyer, senior vice president and chief marketing communications officer for Johns Hopkins Medicine

Connecting the dots. That’s the value provided by a customer relationship management (CRM) database, a tool health system marketing and communications leaders increasingly use to deliver precision marketing to consumers and calculate accurate return on investment (ROI). Yet having a CRM is only one part of the digital marketing puzzle. Hospitals experiencing the highest level Read More

What Does Telehealth Look Like After the Pandemic?

Jennifer Humbert, AVP of telemedicine development and virtual inpatient monitoring, Ochsner CareConnect 360

When the pandemic blocked the normal channels of consumer access to healthcare, physicians’ groups, hospitals, and health systems around the country scrambled to establish or expand their telehealth capabilities. The question is, what happens next? What is the roadmap to scale and improve telehealth while the pandemic still rages, and what is the plan when Read More