Tools and Digital Platforms

Transforming Patient Acquisition with AI-Powered Conversation Intelligence

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Presented November 18, 2025

Discover how Emory Healthcare and University Hospitals connect the dots between digital touchpoints and phone conversations, creating seamless experiences that drive patient acquisition and retention.

Your Presenters:

  • Allyzon Zahorcak, Director, Performance Marketing, Emory Healthcare
  • Noah Brooks, Manager of Analytics & Strategy, University Hospitals
  • Lyndey Brock, Director of Account Management Health, Healthcare Vertical, Invoca

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

You’ll Learn:

  • How to track call conversions back to the exact ad or keyword that drove them.
  • How you can automate bidding strategies and optimize for high-value patient calls.
  • How to improve your website by understanding which interactions led to calls.
  • How to use digital intent data to route callers to the most qualified agent or care location, improving first-call resolution.

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2025 eHealthcare Leadership Awards Honor Outstanding Healthcare Digital Initiatives 

Winners of the 2025 eHealthcare Leadership Awards were announced on November 9th at an awards presentation held during the Healthcare Internet Conference. More than 270 organizations were recognized for their outstanding work. Winners of Platinum, Gold, Silver, and Distinction awards represent 18 industry classifications, from hospitals and health systems to pharmaceutical firms.

2025 eHealthcare Leadership Award Winners Announced    

Susan Dubuque black and white headshot

// By Susan Dubuque // Winners of the 2025 eHealthcare Leadership Awards were announced on November 9th at an awards presentation held during the Healthcare Internet Conference. More than 270 organizations were recognized for their outstanding work. Winners of Platinum, Gold, Silver, and Distinction awards represent 18 industry classifications, from hospitals and health systems to pharmaceutical firms.

How Leading Health Systems Align Strategy, Architecture, and Partnerships to Elevate Digital Experiences

Laura Housholder

Healthcare digital leaders from Children’s Nebraska, Rochester Regional Health, UCI Health, and industry experts from Reason One and Schema App share practical strategies for navigating AI search, composable architecture, and the evolving patient journey. Discover how leading healthcare organizations are building flexible, future-ready digital experiences that meet patients wherever they are.

Digital Showcase: The Well by Northwell Brings Humanity Back to Health Content

Northwell Health Logo

// By Susan Dubuque // Northwell Health’s digital campaign tackles one of healthcare’s toughest challenges: rebuilding trust in a noisy and confusing environment. Discover how this award-winning campaign uses expert-driven content in consumer-friendly formats to connect with audiences and drive measurable business results.

From Reactive to Proactive: The Rise of Agentic AI in Healthcare

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// By Jane Weber Brubaker // Agentic AI is forecast to make 15 percent of work decisions by 2028. Healthcare organizations can prepare by aligning human intelligence, technology, and governance to accelerate innovation. Here, we look at the potential for agentic AI to solve healthcare’s biggest problems, and share a successful case study featuring NYC Health + Hospitals.

Beyond the Website: How Healthcare Organizations Navigate AI Discovery, Composable Tech, and Changing Patient Behavior

Tyler Pierce

// By Therese Lockemy, MBA // Healthcare digital leaders from Children’s Nebraska, Rochester Regional Health, UCI Health, and industry experts from Reason One and Schema App share practical strategies for navigating AI search, composable architecture, and the evolving patient journey. Discover how leading healthcare organizations are building flexible, future-ready digital experiences that meet patients wherever they are.

2025 Healthcare Marketing Compliance Survey

2025 Healthcare Marketing Compliance Survey

The 2025 Healthcare Marketing Compliance Survey provides marketing leaders a snapshot of the state of tracking and privacy compliance for digital marketing in healthcare.

Complete the survey today, and you’ll receive:

  • Early access to the survey results once they are fully compiled
  • Valuable, exclusive data about the state of healthcare marketing compliance
  • A chance to win a $200 Amazon gift card!

Take Survey

Beyond the Banner Ad: Digital Campaigns that Work

ft image Beyond the Banner Ad Digital Campaigns that Work

Presented October 8, 2025

Panelists:

  • Matt King, solutions consultant, population intelligence, Definitive Healthcare
  • Amy Arnold, senior paid social media manager, The Ohio State University Wexner Medical Center
  • Alexis Castano, digital marketing consultant, The Ohio State University Wexner Medical Center
  • Eric Fullmer, digital marketing manager, Ochsner Health
  • Jenna Rabideau, marketing specialist, Senior, Vandalia Health Mon

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

In this session, you’ll learn:

  • Tips to make your programmatic buy more effective and efficient.
  • How to balance brand and performance marketing through digital channels.
  • Strategies for successful product line marketing.
  • How a leading healthcare organization orchestrated a campaign with tactical precision, leveraging advanced Demand Side Platform (DSP) technology.

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SEO in the Age of AI and Google Overviews: Winning Digital Visibility in Healthcare

Presented on September 24, 2025

Your Presenters:

  • Brandon Schakola, SEO Expert & Digital Marketing Lead, Healthcare Success
  • Maelina Frattaroli, Lead Copywriter and Content Strategist, Connecticut Children’s
  • Pamela Landis, Vice President, Digital Engagement, Hackensack Meridian Health

Moderated by:

  • Stewart Gandolf, CEO, Healthcare Success

You’ll Learn:

  • Why old-school keywords are obsolete — and what’s replacing them
  • How to secure visibility in Google AI Overviews, ChatGPT, Gemini, and beyond
  • Why being a trusted authority, thought leader, and omnipresent brand is now non-negotiable
  • Realistic solutions for the “disappearing traffic” crisis and ongoing LLM visibility battles
  • Concrete steps to find and fill your content gaps, and measure today’s AI-driven success

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AI in Healthcare Marketing: Moving Beyond Iteration to Transformation

jane-brubaker

// By Jane Weber Brubaker // eHealthcare Strategy & Trends invites you to join us during AI in Healthcare Marketing Week, a new virtual summit for healthcare marketers and digital strategists, December 8-12, 2025. Join our stellar lineup of industry thought leaders and learn how AI transforms Content Strategies, Data-Driven Marketing, Workflow Optimization, Enterprise Design, and more.

Mount Sinai and University of Maryland Medical Center Lead with High-Impact Integrated Campaigns

Headshot - Wendi-Chason-Mount-Sinai

With countless media channels to choose from, shrinking budgets, and growing demands for measurable results, today’s healthcare marketing professionals face increasing challenges in developing and implementing integrated marketing campaigns. Discover how marketing teams at Mount Sinai and the University of Maryland Medical Center built high-impact integrated campaigns — from concept to acclaim.

Samsung Healthcare Taps Virtual Production for Seamless Storytelling

Anthony Tardi, head of marketing at Samsung Healthcare USA

Hospitals are complicated enough without introducing a film crew into the mix. What if you could recreate your hospital location virtually? Door G, a full-service creative production studio in East Providence, Rhode Island, solves some of these challenges. Read on to learn how the magic is done.

The Future of Hospital Websites: Navigating AI, Search, UX, and the Shift to Composable Architecture

ft image The Future of Hospital Websites

Presented September 3, 2025

Your Presenters:

  • Michael Kinkaid, Chief Product and Technology Officer, Reason One
  • Laura Housholder, Digital Marketing Manager, Children’s Nebraska
  • Martha van Berkel, co-founder and CEO, Schema App
  • Tyler Pierce, Director of Digital Engagement, Rochester Regional Health
  • Tara Nooteboom, Director of Consumer Digital Strategy, UCI Health

Moderated by:

  • Therese Lockemy, Founder and Principal Consultant, Inner Path Digital, L.L.C

Join us as our panelists explore how you can:

  • Develop a strategic approach to website transformation that aligns technology choices with organizational goals and patient needs
  • Make smart platform decisions by understanding the real differences between major platforms and when composable solutions make sense
  • Build flexible foundations using composable architecture to future-proof your investment and enable rapid adaptation
  • Implement AI thoughtfully with clear use cases that enhance rather than complicate the patient experience, from intelligent search to automated scheduling to personalized content delivery
  • Improve findability and discoverability through advanced SEO, schema markup, and optimizing for how patients now search using generative AI tools like ChatGPT and Google’s AI overviews
  • Create governance models that balance innovation with security, compliance, and the need for strategic oversight

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Digital Showcase: Reaching Physicians — and Keeping Them Engaged

// By Susan Dubuque // When it comes to physician communications, relevance is everything. Trinity Health of New England has cracked the code, delivering timely, specialty-specific updates that physicians actually look forward to opening — and the numbers prove it. Read on to learn how THOfNE planned, executed, and measured this high-impact digital engagement strategy.

The AI-Powered Tool Making Health Communication More Patient-Friendly

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The Institute for Healthcare Advancement leans on decades of health literacy expertise and generative AI to offer a tool that helps transform patient education into a driver of both equity and efficiency. Discover how this new health literacy platform works, who has access to it, and why human oversight is still needed.

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