Featured Articles

How Brand Journalism Can Take Your Healthcare Marketing to a New Level

Margolin-Wendy

If your healthcare marketing strategy doesn’t include brand journalism, you may be missing out on powerful ways to connect with your audience and build long-term trust with your organization. The internet is inundated with blogs on every medical ailment known to man. Content from medical experts matters — especially in a climate of healthcare misinformation Read More

Hackensack Meridian Health Named One of Four Organizations to Receive Top Award at 23rd Annual eHealthcare Leadership Awards Ceremony

// By Susan Dubuque // To truly meet the healthcare needs of patients and citizens of New Jersey, Hackensack Meridian Health leaders recognized that the system needed to invest in digital health. And the investments had to go beyond purchasing new technology — it would require total commitment at every level of the organization. Hackensack Read More

Brand Journalism: Best-in-Class Storytelling Builds Trust and Loyalty

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// By Wendy Margolin // How to win hearts and minds with stories that matter. The internet is inundated with blogs on every medical ailment known to man. Content from medical experts matters — especially in a climate of healthcare misinformation and disinformation. It is a key component of SEO strategy. But it may not Read More

Healthcare Content Hub Strategy: Giving Users What They Want

Amy Stevens

As a healthcare marketer, how do you create content that is relevant to your audience and meets their specific needs? Content marketers know that a well-told story can leave an indelible mark on the reader. It can make seemingly boring topics engaging and highlight connections between disparate groups. In the past, marketers would have to Read More

When It Comes to Content, Cleveland Clinic Is Never Content

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// By Jane Weber Brubaker // Five principles for leading your organization’s digital marketing efforts. Amanda Todorovich, Cleveland Clinic’s executive director of content marketing, freely admits that the scope of what she and her team are tasked with is not typical. How often does a CEO ask what it would take to become the best Read More

4 Essential Content Marketing Books for Healthcare Marketers

1a-joe-pulizzi

Content marketing should be an essential part of any healthcare organization’s marketing efforts. A good content marketing program can help you generate organic search results that let you build awareness, educate the market, and drive volume to your website. If you’re building a content marketing library for yourself or your staff, you may wonder what Read More

Digital Content Drives Visibility for Specialists at Baptist Health

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// By Jane Weber Brubaker  // When it comes to media consumption, digital is winning. And that goes for physicians, not just consumers. Quality content, available on digital channels, raises awareness of your services, and forges strong connections with engaged referring physicians. When your health system is launching a major new service line and rapidly Read More

How OSU Wexner Consolidated Its Multi-Site Content Into a Single Mega Site

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Ohio State Wexner Medical Center faced a challenge. It wanted to combine blog content and news from several high-performing system websites into a single mega site called Ohio State Health & Discovery. But much of the content it planned to use had earned high rankings in Google’s search engine results pages (SERP), including many placements Read More

4 Books on Content Marketing You Should Own and Read

Jim-Samuel

// By Jim Samuel // There’s no shortage of books about content marketing. Here are our top picks. Content marketing should be an essential part of any healthcare organization’s marketing efforts. A good content marketing program can help you generate organic search results that let you build awareness, educate the market, and drive volume to Read More

New Year, New Outlook: 7 Trends Expected to Shape Healthcare in 2023

Sondra Brown

Now that 2023 is officially underway, it’s a good time to examine the various trends expected to shape the healthcare industry this year. Hospital and health system digital marketing teams will face significant headwinds in 2023, but they will have many opportunities to rise to the occasion as they have done many times in the Read More

2023 Forecast: 7 Trends Shaping the Coming Year

Jared Johnson

// By Jared Johnson // What industry experts say, and how digital marketers can rise to the occasion. Hospital and health system digital marketing teams will face significant headwinds in 2023, but they will have many opportunities to rise to the occasion as they have done many times in the past. As their institutions face Read More

The Power of Showing Empathy in Your Healthcare Marketing Content

In today’s climate of diminishing trust in institutions, how do you attract patients in a way that both highlights your organization’s services and builds longlasting trust with your healthcare brand? “Of all the marketing tips for healthcare, the most important (and simplest) one is this: express empathy,” says Wendy Margolin in a new article. “Empathy Read More

How Tidelands Health Drives Engagement Through a Digital Content Hub

Althea Fung

// By Althea Fung // Even a small team can make a big difference. “The shortest distance between two people is a story.” Content marketers know that a well-told story can leave an indelible mark on the reader. It can make seemingly boring topics engaging and highlight connections between disparate groups. In the past, marketers Read More

How Empathy Can Help Healthcare Organizations Build Trust

Margolin-Wendy

// By Wendy Margolin // In a climate of diminishing trust in institutions, healthcare organizations can use empathy in storytelling to attract patients. Of all the marketing tips for healthcare, the most important (and simplest) one is this: express empathy. Empathy draws your reader or viewer in. It makes them imagine themselves in the story, Read More

Leveraging Data Analytics to Prove the Value of Your Healthcare Marketing

Why travel by horse and buggy when you can drive a Tesla? That’s the metaphor used by three presenters at a recent conference to explain how MedStar Health went from the dark ages of measurement to a souped-up analytics platform that enables insightful, actionable, and easy-to-understand reporting. Ben Waxman, president of Tessellati, LLC, jokes that Read More

MedStar Health Supercharges Its Data and Analytics Capabilities

Ben Waxman

// By Jane Weber Brubaker // Do your marketing dollars drive results for your organization? Without the right analytics tools, it’s hard to know — or prove. Why travel by horse and buggy when you can drive a Tesla? That’s the metaphor three presenters at SHSMD Connections 2022 — the annual conference of the Society Read More

E Pluribus Website: Out of Many Sites, One Mega Site

Lina Soliman

// By Jim Samuel // E Pluribus Unum — Out of Many, One. It’s on the back of every dollar bill but can also be applied to health systems that consolidate content into a single hub. Ohio State Wexner Medical Center faced a challenge. It wanted to combine blog content and news from several high-performing Read More

Where Healthcare CRM is Headed in 2023 and Beyond

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A new eHealthcare Strategy & Trends webinar for healthcare marketers and digital strategists

Panelists:

  • Seth Kaplan, Director, Marketing & Customer Engagement, HonorHealth
  • Craig Kartchner, AVP of Marketing & Customer Experience, HonorHealth
  • Daniel Quinn, VP of Business Strategy & Analytics, Lionshare

Moderated by:

  • Jared Johnson, Founder and Podcast Producer, Shift Forward Health and member of the eHealthcare Strategy & Trends Editorial Advisory Board

Watch this webinar and you’ll learn:

  • How buyer decisions for CRM have changed
  • How to evaluate platforms now that there are more choices on the market than ever before
  • How strategy and operations work together to get the most out of a CRM investment
  • How vendors see their platforms evolving over the next 1-2 years
  • How to manage expectations for CRM now that healthcare organizations are facing historically challenging financial pressures

And much more!

Watch Now »

Why Health Systems Might Be Relying Too Much on CRM Data

Healthcare organizations use customer relationship management (CRM) platforms to manage patient information, appointments, and communications. If your organization uses a CRM system to engage patients, you may think the data in your system is clean, accurate, and reliable. But a recent study suggests that health systems may be putting too much trust into the accuracy Read More

How a CRM Strategy Delivered Cleaner and More Accurate Data for St. Bernards

Parkey-Lydia-St-Bernards

Without the right tools, it’s hard to meet your strategic goals. With the right tools and partners, it’s as different as night and day. At St. Bernards Healthcare in northeast Arkansas, trying to prospect for new patients among new movers wasn’t working. That changed when the health system adopted a CRM platform, Virgin Pulse, in Read More

Do Hospitals and Health Systems Put Too Much Trust in Their CRM Data?

Jim-Samuel

// By Jim Samuel // Healthcare organizations use customer relationship management (CRM) platforms to manage patient information, appointments, and communications. Are they putting too much trust in the accuracy of the data in their systems? One study of CRM data quality says the answer may be yes. If your health system uses a customer relationship Read More

2022 eHealthcare Leadership Award Winners

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// By Susan Dubuque // Winners of the 23rd Annual eHealthcare Leadership Awards were announced on November 9, at an awards luncheon held during the Healthcare Internet Conference (HCIC). To accommodate those who were not able to attend in person, the presentation was live-streamed, and the virtual event is available on eHealthcareAwards.com. We hope you’ll invite your team to watch the Read More

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