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How Billings Clinic Makes Location Information Easier for Patients and AI to Find

Ben Dillon

The Billings Clinic location strategy webinar generated more questions than the panel could address live. In this follow-up, leaders from Billings Clinic and Geonetric share insights on what deserves a location profile, how to manage data across a growing health system, and how website structure can support search and AI discovery.

Proving Marketing ROI Without Compromising Patient Privacy

Proving Marketing ROI

ROI & Performance Marketing Week Day 5 Session 1

Presented Sept, 18, 2026

Panelists:

  • Amanda Todorovich, FACHE, Executive Director of Digital Marketing, Cleveland Clinic
  • Jessica Holton, Co-Founder, Ours Privacy

Moderated by:

  • Kyle Hardner, Contributing Writer, Plain-English Health Care

You’ll learn:

  • How to measure marketing’s impact on patient acquisition and revenue without exposing PHI.
  • What a privacy-first data infrastructure looks like and how it can restore visibility into the patient journey.
  • Practical steps for aligning marketing, legal, and compliance around measurement

Todorovich-Holton

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From Data Silos to Marketing ROI: What Healthcare Marketers Can Measure Today

webinar-from-data-silos-to-marketing-roi

ROI & Performance Marketing Week Day 4

Presented Sept, 17, 2026

Panelists:

  • Bill Balderaz, CEO and founder, Futurety
  • Shondria N. Covington, MBA, MS, AVP, Marketing and Digital Experience, Morehouse School of Medicine
  • Dan Lavelle, VP of System Marketing, Geisinger
  • Valerie Monet, Strategic Marketing Executive, Sutter Health

Moderated by:

  • Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C

Join us as our panelists explore how you can:

  • Connect campaigns and digital interactions more clearly to leads, appointments, patient acquisition, and business performance.
  • Determine what you can confidently measure today and where important gaps remain.
  • Identify when existing data is enough to take action and where stronger integrations or additional data can add value.
  • Revisit assumptions about privacy, EHR access, and technology requirements that may be holding measurement efforts back.
  • Make practical progress without waiting for a complete CRM, data infrastructure, or technology stack.
  • Understand how emerging discovery channels are changing traditional attribution models.
  • Explore how AEO, GEO, and AI are creating both new measurement opportunities and new gaps.
  • Use AI-assisted reporting and analysis to surface insights faster and support better marketing decisions.

Balderaz-Covington-Lavelle-Monet

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The AI Search Reality Check: What Healthcare Leaders Need to Know, Measure, and Do Next

The AI Search Reality Check

ROI & Performance Marketing Week Day 2

Presented Sept, 15, 2026

Panelists:

  • Tim Shonsey, Vice President of Enterprise Marketing, Intermountain Health
  • Josh Squires, Director of AI Search, Amsive Health
  • Craig Blake, Healthcare Growth Executive and Industry Speaker, Amsive Health

Moderated by:

  • Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C

You’ll learn:

  • Understand how AI search is changing the way patients discover and evaluate healthcare.
  • Determine where your organization appears, and does not appear, in AI-generated answers.
  • Establish an AI visibility baseline and identify meaningful measures of progress.
  • Understand where traditional search, website, and attribution metrics still provide value and where gaps are emerging.
  • Connect AI visibility and patient intent to acquisition, growth, and broader business performance.
  • Prioritize investment while measurement models and attribution continue to evolve.
  • Build alignment and accountability across marketing, content, technology, analytics, and other key stakeholders.
  • Reassess and update your marketing priorities as AI search continues to develop.

Shonsey-Blake-Squires

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Why a High Google Ranking Doesn’t Guarantee Visibility in AI Search

Evgeniy Yudin

Does a strong ranking on the Google search engine results page correlate with high visibility on AI platforms? A recent study conducted by Rotgar looked at 322 medical questions and compared Google’s Top 20 with citations on ChatGPT and Gemini. Results are surprising.

AI Hallucinations in Healthcare: The Hidden Risk to Your Brand, Compliance, and Patient Trust

Brandon Schakola

// By Jared Johnson // As artificial intelligence becomes a primary way patients research symptoms, evaluate providers, and choose where to seek care, organizations face a growing challenge: inaccurate answers can put healthcare brands and patient trust at risk. Learn how AI hallucinations occur, why healthcare is uniquely vulnerable, and what organizations can do to reduce risk.

Location Strategy Q&A: Billings Clinic on Governance, Listings, and AI Discovery, Pt. 2

Mandi Graham

// By Therese Lockemy, MBA // The Billings Clinic location strategy webinar generated more questions than the panel could address live. In this follow-up, leaders from Billings Clinic and Geonetric share insights on what deserves a location profile, how to manage data across a growing health system, and how website structure can support search and AI discovery.

If You Rank High on Google, Will AI Assistants Cite You? Maybe Not.

medical-source-overlap

// By Evgeniy Yudin // Does a strong ranking on the Google search engine results page correlate with high visibility on AI platforms? A recent study conducted by Rotgar looked at 322 medical questions and compared Google’s Top 20 with citations on ChatGPT and Gemini. Results are surprising.

ROI & Performance Marketing Week

ehst-2609-roi-week-promo1-v3

A virtual summit for healthcare marketers and digital strategists from eHealthcare Strategy & Trends

September 14-18, 2026

Hospital and health system marketing leaders must prove measurable ROI.

In today’s financially challenging environment, leaders in healthcare organizations scrutinize budgets and demand evidence that marketing investments drive profitability and growth.

The ROI & Performance Marketing Week will deliver a week of focused, one-hour sessions presenting strategies for proving the measurable impact of marketing and advertising. From brand awareness campaigns and physician referral strategies to targeted digital outreach, healthcare marketing experts will show how they connect spend with return, and how they position themselves as strategic partners at the leadership table.

Join us for a full week of programming for marketing and digital leaders at hospitals, health systems, and other healthcare provider organizations.

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Still Flying Blind? How Privacy can Power Performance for Healthcare Marketing

Presented July 15, 2026

A new eHealthcare Strategy & Trends webinar with insights from Ours Privacy

Your Presenters:

  • Jessica Holton, CEO and Co-Founder, Ours Privacy
  • Jonathan Papp, Senior Director of Marketing, WelbeHealth

Moderated by:

  • Kyle Hardner, Contributing Writer, Plain English Health Care

You’ll learn:

  • What marketers are saying about the gap between compliance confidence and actual capabilities.
  • How to move toward tracking the full patient journey compliantly, and where most marketers get stuck.
  • How one health company navigated the post-OCR environment and rebuilt its martech stack.
  • Practical next steps for moving from a patchwork of tools to a more unified approach.
  • The future of marketing compliance in the era of AI.

Holton-Papp Speakers

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How Billings Clinic Built a Smarter Location Strategy for Search, AI, and Patient Access

Ben Dillon

As health systems expand through partnerships, acquisitions, and regional growth, maintaining accurate and useful location information becomes increasingly difficult. Here, we look at how Billings Clinic moved from fragmented location content to a more scalable, patient-centered model, and why that work now matters for access, search visibility, and AI-enabled discovery.

Location Strategy Is Access Strategy: How Billings Clinic Improved Findability

Mandi Graham

// By Therese Lockemy, MBA // As health systems expand through partnerships, acquisitions, and regional growth, maintaining accurate and useful location information becomes increasingly difficult. Here, we look at how Billings Clinic moved from fragmented location content to a more scalable, patient-centered model, and why that work now matters for access, search visibility, and AI-enabled discovery.

Building A Durable AI Strategy for Health Systems

Day 4 Closing keynote June

AI in Healthcare Marketing June 2026 Day 4 Closing Keynote

Presented June 18, 2026 at 2:30 p.m. Eastern

Panelists:

  • Margo Schneider, Assistant Vice President, Digital Strategy & Operations, UW Medicine
  • Ryan Younger, Vice President of Marketing, Virtua Health
  • Peter Isaacson, Chief Marketing Officer, Invoca

Moderated by:

  • Jane Weber Brubaker, Executive Editor, Plain-English Health Care

What you’ll learn:

  • How to link AI initiatives to specific growth, access, and experience goals your C suite already cares about.
  • What an AI-enabled consumer experience may look like across websites, search, content, access, and patient communications.
  • How to balance AI-driven efficiency with preserving empathy, brand voice, and trusted clinician expertise in all channels.
  • How to prepare teams, workflows, and success metrics for a future in which AI is simply part of how work gets done.
  • Where healthcare marketing and digital leaders should focus next to create measurable value from AI.

June-day-4-closing-Speakers

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Beyond the Dashboard: Building an AI-Native Attribution Stack for Healthcare

ai-in-healthcare-marketing-week-june-2026-day-4-session1

AI in Healthcare Marketing June 2026 Day 4 Session 1

Presented June 18, 2026 at 1 p.m. Eastern

Panelists:

  • Matt Lee, Co-Founder and Managing Director, Strategy Collective
  • Lina Soliman, Director of Omni-Channel Strategy, The Ohio State University Wexner Medical Center
  • Kelsey Linden, VP, Commercial Excellence, Shore Capital Partners

Moderated by:

  • Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C

What you’ll learn:

  • How to move beyond surface-level dashboards toward more meaningful measurement
  • Where traditional attribution breaks down in healthcare
  • Real-world examples of AI-driven attribution and measurement running in healthcare organizations today
  • How AI can help teams connect data, identify patterns, and improve reporting
  • What marketing leaders need to explain performance to finance and executive teams How to think about owned measurement models, governance, and accountability
  • How to build a more practical path to proving marketing’s impact on growth and patient engagement

ai-in-healthcare-marketing-week-june-2026-day-4-session-1

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Hospital Websites Carry More Weight. Is Your Digital Foundation Ready?

Meghan Eddy Crombie

// By Therese Lockemy, MBA // Hospital websites are no longer just a place to publish service line content, provider profiles, and location pages. They now sit at the center of a much bigger job. Read on for practical advice on building a hospital website that can keep up with what comes next.

AI in Healthcare Marketing Virtual Summit Is Back Next Week!

Opening Keynote Panelists: Cristal Woodley, vice president, marketing and communications, Renown Health; Taylor Pressler, MPH, MS, senior director of enterprise analytics, Renown Health; Gregg Johnson, CEO, Invoca; Julia Sorensen, vice president, marketing – market research and consumer insights, Mass General Brigham

// By Jane Weber Brubaker // It’s not too late to sign up for AI in Healthcare Marketing Week, eHealthcare Strategy & Trends’ new virtual summit. We offer it at no charge to employees of healthcare provider organizations. Don’t miss this opportunity to hone your AI knowledge and learn how you can bring greater value to your organization.

Healthcare Marketing Compliance Trends 2026

OursPrivacy eHealthcare 2026 Marketing Compliance Survey Report box

A free white paper, published by Ours Privacy

What 100+ healthcare marketers reveal about privacy, performance, and growth

You’ll learn:
  • How marketers are balancing HIPAA compliance with campaign performance
  • Why rising costs and limited tracking are impacting ROI
  • Where martech stacks are breaking down and what’s replacing them

Download Now  »

Showcase Your Best Work: The 2026 eHealthcare Leadership Awards Call for Entries is Open

eHealthcare Awards logo-black

The 2026 eHealthcare Leadership Awards Call for Entries is officially open! In its 27th year, the eHealthcare Awards celebrate excellence in healthcare digital marketing, recognizing standout websites, videos, campaigns, and other digital initiatives that drive marketing and business success across the healthcare industry. The deadline for submitting entries is June 26, 2026.

Trust Is Built in a Thousand Small Digital Moments

Andy Lyons

// By Therese Lockemy, MBA // Panelists from Roper St. Francis Healthcare, Emory Healthcare, Reason One, and WG Content explain why better healthcare design is not just about look and feel. It is about reducing friction, building trust, and making access easier for patients.

Submit Your Entries to the 2026 eHealthcare Leadership Awards

ehla-logo-white-676x567

// By Susan Dubuque // The 2026 eHealthcare Leadership Awards Call for Entries is officially open! In its 27th year, the eHealthcare Awards celebrate excellence in healthcare digital marketing, recognizing standout websites, videos, campaigns, and other digital initiatives that drive marketing and business success across the healthcare industry. The deadline for submitting entries is June 26, 2026.

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